Top 14199 Supervisor, qa/qc Jobs in Los Angeles, Ca

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- 5 years
- Writing skills
- HIPAA
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
Transportation Supervisor
Reyes Coca-Cola Bottling —Downey, CA
- $73,947 - $92,434 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Billing Support Operations Manager (Remote)
Rula —Los Angeles, CA
- $99,000 - $114,950 a year
- Full-time
- Remote
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Health savings account
Personal Injury Case Manager
Law Offices of Eslamboly Hakim —Beverly Hills, CA
- From $23 an hour
- Full-time
- Spanish
- English
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
BCBA Clinical Supervisor
Alongside ABA —Van Nuys, CA
- $85,000 - $95,000 a year
- Full-time
- School experience
- HIPAA
- Clinic experience
- Continuing education credits
- Paid holidays
Quick Apply
BCBA/ Clinical Supervisor of Behavioral Services- Hybrid
Nurture & Nature ABA —North Hollywood, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Bilingual
- School experience
- Management
- Paid holidays
- Dental insurance
Quick Apply
BCBA/ Clinical Supervisor of Behavioral Services- Hybrid
Nurture & Nature ABA —Hawthorne, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Bilingual
- School experience
- Management
- Paid holidays
- Dental insurance
Quick Apply
Access Control / CCTV Department Manager (NOT Security Guard)
Pinnacle Inc. —Glendale, CA
- $95,000 - $115,000 a year
- Full-time
- Background check
- 7 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Licensed Clinical Social Worker II-Clinical Supervisor
Braille Institute of America —Los Angeles, CA
- $95,000 - $110,000 a year
- Online Application
- Background check
- Spanish
- Master of Social Work
- Opportunities for advancement
Quick Apply
Bilingual Retail Market Manager (Korean & English)
Comex KC —Buena Park, CA
- From $65,000 a year
- Weekends as needed
- English
- Mid-level
- Computer skills
- Paid time off
Quick Apply
2d
Case Manager for Personal Injury Firm
Amerberg Law Group —Woodland Hills, CA
- $25 - $35 an hour
- Full-time
- Spanish
- US work authorization
- In-person
- Health insurance
- 401(k)
Quick Apply
Accounting and Payroll Manager
Janitorial Company —Glendale, CA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Spanish
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
10d
Part-Time BCBA/M.A./M.S. Level ABA Supervisor
IGCN Health Center —San Fernando Valley, CA
- $55 - $60 an hour
- 8 hour shift
- Spanish
- Applied behavior analysis
- English
- Continuing education credits
- Mileage reimbursement
Quick Apply
Clinical Case Manager (Bilingual Korean)
Koreatown Youth & Community Center —Los Angeles, CA
- $25 - $28 an hour
- Part-time
- Background check
- Current TB test
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Part time - ABA Clinical Supervisor - Orange County-Los Angeles
myHHBS, Inc. —Los Angeles, CA
- $36 - $40 an hour
- Part-time
- Spanish
- Mid-level
- Supervising experience
- 401(k)
Quick Apply
5d
Finish Shop Manager
Quintus —South El Monte, CA
- $30 - $35 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Project Architect - Residential Luxury Homes
Westside Build LLC —Santa Monica, CA
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
MENTAL HEALTH CLINICAL SUPERVISOR – LMFT/LCSW
Drew Child Development Corporation —Gardena, CA
- $85,613 - $102,598 a year
- Full-time
- LMFT
- Management
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Ecommerce Manager
Pixio USA Inc —Torrance, CA
- $80,000 - $100,000 a year
- Full-time
- Merchandising
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply

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supervisor, qa/qc jobs near los angeles, ca

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

USC -
Los Angeles, CA

Apply Now

Job Details

Full-time
$68,640 - $112,370 a year

Qualifications

Customer communication
Fire Safety Certification
Medical software
Writing skills
Health insurance policy knowledge
HIPAA
Microsoft Office
High school diploma or GED
Managing clients in a customer support role
Healthcare privacy protection
Medical terminology

Full Job Description

Job ID REQ20176970 Category Keck Medicine of USC

The Medical Call Center Customer Service Supervisor supervises the customer service staff of the Medical Call Center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus. Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols. Reviews and implements staffing schedules. Provides training, supervision and guidance to other staff. Ensures incoming and outgoing communications achieve highest patient privacy and confidentiality. Resolves patient and visitor inquires and/or issues.

Departmental Specific Summary

Essential Duties

Supervises one or more medical call center customer service operations teams and the delivery of services to clients. Implements program priorities and performance standards and assesses operations using these criteria. Conducts quality assurance reviews and recommends changes as appropriate. Maintains automated or manual systems and procedures to facilitate program operations.
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals. Makes hiring, promotional and salary recommendations in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action.
Schedules staff to ensure adequate call center coverage. Monitors and approves data input for provider master schedule information in the appointment scheduling application. Creates and adjusts shift schedules, and notifies call center management of changes to post schedules. Ensures current contact, on-call scheduling information is available for communication relay.
Assists with Development, implementation and revisions of operational policies and procedures to support strategic goals of the Medical Call Center. Develops protocols, procedures and describes processes for each team.
Assists manager and Director with development of call center budgets. Analyzes team expenditures for trends, and recommends or makes budgetary and resource allocations.
Initiates client surveys and other qualitative methods to evaluate and measure overall medical call center utilization, staff performance, workflow, satisfaction and effectiveness.
Prepares and distributes daily call center activity report. Reports staffing level issues related to changes in transactions due to patient volume. Assists manager create global communication and management reports.
Supervises leads with updates or changes to call center protocols, scripts, and training materials.
Serves as a key resource for call center information. Evaluates and researches customer service incidents and takes action to resolve issues. Responds in writing to special client inquiries and/or complaints. Resolves problems or questions referred by program staff or management.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Qualifications:

Req High school or equivalent
*5 Years - Combined education/experience as substitute for minimum experience
Req Knowledge of HIPPA compliance and various health insurance types.
Req Demonstrated interpersonal and organizational skills.
Req Ability to multi-task, implement policies and establish efficient work systems.
Req Knowledge of medical terminology, health plans, ACD reporting and MS Office software.
Req Excellent verbal and written communication skills.

Preferred Qualifications:

Pref Associate's degree Degree in a related field
Pref 5 years Experience working in a call center or customer service department in a healthcare environment

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. he annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20176970 Posted Date 06/25/2026

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Refine Your Search

supervisor, qa/qc jobs in los angeles, ca

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Transportation Supervisor

Billing Support Operations Manager (Remote)

Personal Injury Case Manager

BCBA Clinical Supervisor

BCBA/ Clinical Supervisor of Behavioral Services- Hybrid

BCBA/ Clinical Supervisor of Behavioral Services- Hybrid

Access Control / CCTV Department Manager (NOT Security Guard)

Licensed Clinical Social Worker II-Clinical Supervisor

Bilingual Retail Market Manager (Korean & English)

Case Manager for Personal Injury Firm

Accounting and Payroll Manager

Part-Time BCBA/M.A./M.S. Level ABA Supervisor

Clinical Case Manager (Bilingual Korean)

Part time - ABA Clinical Supervisor - Orange County-Los Angeles

Finish Shop Manager

Project Architect - Residential Luxury Homes

MENTAL HEALTH CLINICAL SUPERVISOR – LMFT/LCSW

Ecommerce Manager

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