Top 242 Training and development specialist Jobs in Los Angeles, Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Education-Workforce
Partners in Care Foundation, Inc. —San Fernando, CA
- $83,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Security Training /Development Specialist
Platinum Security —Los Angeles, CA
- From $21 an hour
- Full-time
- Spanish
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Transit Operations Training Coordinator
City of Gardena —Gardena, CA
- $77,184 - $98,520 a year
- Weekends as needed
- CDL B
- Classroom
- Clean driving record
Systems Analyst and Training Coordinator
R.W. Selby & Co., Inc. —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Training Assistant
UCLA —Los Angeles, CA
- $30.36 - $43.49 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Microsoft Excel
14d
Learning Specialist
UCLA —Los Angeles, CA
- $66,990 - $133,350 a year
- Full-time
- Hybrid work
- Background check
- School experience
- 18 years or older
2d
ANALYST I
Department of Water Resources —Los Angeles County, CA
- $3,861 - $6,276 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
5d
Remote Learning Support Coordinator (Entry Level)
The Ladder Method —Los Angeles, CA
- $21.91 - $25.57 an hour
- Full-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Training Specialist
COALITION TO ABOLISH SLAVERY AND TRAFFICKING —Los Angeles, CA
- From $70,304 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Training Project Manager III
Integrated Resources - Hosted Jobs —Irwindale, CA
- $83.20 an hour
- Contract
- 7 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Training Specialist
The Black Tux —Los Angeles, CA
- $70,000 - $90,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
3d
Project Manager - Training & Development Programs
Cenergy International —Irwindale, CA
- $65 - $83 an hour
- Contract
- 7 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
AI/EHRS Training Specialist
Tarzana Treatment Centers, Inc —Northridge, CA
- $29.58 - $37.02 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Security Education & Training Specialist
MANTECH —El Segundo, CA
- Full-time
- Research
- Office
- 8 years
11d
Security Trainer
Inter-Con Security —Commerce, CA
- $70,000 - $75,000 a year
- Full-time
- Background check
- Classroom
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Regional Vice President, Training & Development
Easter Seals Southern California, Inc. —Pasadena, CA
- From $133,000 a year
- Full-time
- Up to 50% travel
- Physical & Rehabilitation Medicine
- 8 years
Manager-Project/Product III
APR Consulting Inc —Irwindale, CA
- $83.20 an hour
- Contract
- Office
- Organizational skills
- Fair chance
Quick Apply
11d
Organizational Development Consultant
PIH HEALTH —Whittier, CA
- $102,000 - $135,000 a year
- Day shift
- 3 years
- High school diploma or GED
- Bachelor's degree
Professional Development Assistant
McDermott Will & Emery —Los Angeles, CA
- $53,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
10d

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

training and development specialist jobs in los angeles, ca

Patient Experience and Customer Service Training Specialist

Director of Education-Workforce

Security Training /Development Specialist

Transit Operations Training Coordinator

Systems Analyst and Training Coordinator

Training Assistant

Learning Specialist

ANALYST I

Remote Learning Support Coordinator (Entry Level)

Training Specialist

Training Project Manager III

Training Specialist

Project Manager - Training & Development Programs

AI/EHRS Training Specialist

Security Education & Training Specialist

Security Trainer

Senior Regional Vice President, Training & Development

Manager-Project/Product III

Organizational Development Consultant

Professional Development Assistant

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