Experienced CA-EMT Certified Ambulance Dispatchers Needed -
AmbuServe Inc. is currently hiring ONLY experienced Ambulance Dispatchers for our Gardena office.
Compensation is based on verified EMS Dispatch experience, certification, and demonstrated competency within a communications center environment. Hourly pay range is $22.00 to $27.00 and up depending on years of experience. 8 and 10 hour shifts available.
About the Role
Our communications center manages a high volume interfacility transport system serving multiple healthcare facilities across Los Angeles County. Dispatchers are responsible for real time unit deployment, crew accountability, hospital communication, and operational decision making.
This position requires strong system awareness, sound judgment, and the ability to manage multiple active units simultaneously while maintaining accurate documentation. Dispatchers are expected to operate independently after orientation and demonstrate competency in call prioritization, CAD navigation, and resource allocation.
Dispatcher Role Description (Experienced IFT Dispatchers)
- Manage interfacility transport operations from request through completion
- Assign ambulance units based on patient acuity, level of service, crew availability, and operational priorities
- Maintain real-time awareness of unit status and ensure all crews are accounted for at all times
- Proactively manage delays and communicate updates to hospitals and referring facilities
- Communicate clearly and professionally with field crews and healthcare partners
- Utilize CAD and dispatch systems efficiently to support smooth operations
- Accurately document transport activity and operational decisions
- Maintain high customer service standards while managing operational demands
- Serve as an operational decision-maker within the communications center
REQUIREMENTS:
- Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
- Ensuring all crews are accounted for at all times
- Ensuring that callers are notified of any delays in transports.
- Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
- Efficiently dispatching of transport requests and relaying appropriate information to field crews
- Knowledge of geography of service area
- Operates computers, software, and multi-line phone system.
- Ensures the provision of optimal transportation services to patients and referring agencies.
- Flexible as to his/her work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.
Must have EMS dispatch experience and
· National and/or State certification as an Emergency Medical Technician (EMT) determined by appropriate state requirements preferred.
· EMD certification (or ability to get it) will be required.
· Valid California Drivers’ license or DMV Identification Card
· High School Diploma, GED, or California Certificate of Proficiency
· Strong communication skills and ability to work in a team environment.
- Knowledge of Medical Terminology
- Prior Dispatch, EMT, Paramedic or RN experience preferred.
- Proficiency in spelling and writing English.
- Ability to deal with high stress situations.
- Working knowledge and proficiency of electronic communication.
- Able to quickly manage and transition between various tasks while maintaining attention to detail.
Competencies
- Self-confidence, emotional stability, good judgment, and tolerance for high stress
- Possess good verbal communication skills
- Ability to handle adverse situations effectively
Physical Essential Functions
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. The physical requirements of the job include, but are not limited to, the following:
· Operates on a 24-hour clock due to the nature of the business.
· Sits for extended periods of time.
· Works in normal indoor exposure to dust/dirt.
· Moves about within the facility.
· Demonstrates adequate near and distance vision.
· Speaks and hears clearly and occasionally withstands higher than average levels of noise.
· Works in high stress situations frequently.
· Communicates frequently with co-workers and others and exchanges accurate information in these situations.
· Performs tasks with manual dexterity (i.e., use of fingers, hands, and arms).
· Handles office implements frequently.
· Lifts, moves, and/or carries in excess of 20 lbs. on a consistent basis.
Who We Are
AmbuServe was founded in September 2000. From the inception, Melissa Harris our president and chief executive officer, had a vision to build a company that remains focused on providing patient centered service. Headquartered in Gardena, California, AmbuServe first offered basic life support ambulance service to the greater South Bay area of Los Angeles County. From its humble beginning, AmbuServe has grown to become a full-service regional ambulance service provider offering a wide spectrum of emergency medical services. As a women-owned and operated local business, AmbuServe is proud of our success which has been built on a proven track record of delivering quality ambulance service and event medical services to our clients.
Pay: $22.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you ever worked for AmbuServe, Medic 1 or Shoreline Ambulance?
- Were you referred by an employee of AmbuServe, Medic 1 or Shoreline Ambulance ?
- Are you currently or in the recent past a Dispatcher for an EMS or 911 system?
- What dates/times do you have available for an in person interview?
Education:
- High school or equivalent (Required)
Experience:
- EMS Dispatch: 1 year (Required)
Language:
License/Certification:
Ability to Commute:
- Gardena, CA 90248 (Required)
Ability to Relocate:
- Gardena, CA 90248: Relocate before starting work (Required)
Work Location: In person
