Top 616 Bilingual customer service Jobs in Los Angeles Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Medical Front Office ( Part Time, Bilingual Mandarin)
Garfield Health Center —Rosemead, CA
- $22 - $23 an hour
- 8 hour shift
- English
- In-person
- Entry level
- 401(k)
- Paid sick time
Quick Apply
10d
Client Advisor Full-Time Sales Associate
CH Carolina Herrera —Beverly Hills, CA
- $21 - $25 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)
My Asian Nanny Inc —Monterey Park, CA
- $19 - $22 an hour
- Full-time
- English
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
20h
Bilingual Call Center Specialist - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $25 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- AD&D insurance
- Disability insurance
Customer Care Agent
Dermalogica LLC —Carson, CA
- $22 an hour
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Front Office Administrator (Bilingual Spanish)
Motive Companies —South Gate, CA
- $35 - $37 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Dental Front Desk Receptionist
Confidential —Los Angeles, CA
- $18 - $25 an hour
- 8 hour shift
- Spanish
- Dental office
- English
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Service Representative
Oro Company —Los Angeles, CA
- $18 - $20 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Quick Apply
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Front Office Clerk
THE CHILDREN'S CLINIC —Bellflower, CA
- $22 - $23 an hour
- Full-time
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Front Office Clerk OB/GYN
THE CHILDREN'S CLINIC —Long Beach, CA
- $22 - $23 an hour
- Full-time
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Bilingual Front Desk Receptionist (Los Angeles)
Wilshire Law Firm —Los Angeles, CA
- $24 - $28 an hour
- Full-time
- 18 years or older
- Spanish
- 11+ years
- AD&D insurance
- Paid holidays
Seasonal Coordinator - Client Relations Center
Hermès Paris —Beverly Hills, CA
- $21 an hour
- Full-time
- Microsoft Word
- Spanish
- English
Patient Access Liaison I – Access Center – Full Time 8 Hour Rotating (Non-Exempt) (Union)
Keck Medical Center of USC —Los Angeles, CA
- $21.00 - $33.15 an hour
- 8 hour shift
- Background check
- Spanish
- Computer literacy
Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
USC —Los Angeles, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Medical office experience
1d
Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Background check
- Spanish
- Computer literacy
2d
Contact Center Representative I
L.A. Care Health Plan —Los Angeles, CA
- $45,760 - $47,823 a year
- Weekends as needed
- Spanish
- Writing skills
- HIPAA
- Wellness program
- Health insurance
Customer Service Representative - Reception
East Valley Community Health Center —El Monte, CA
- $22.00 - $25.98 an hour
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for bilingual customer service in los angeles ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual customer service jobs near los angeles ca

Front Desk Receptionist jobs in Los Angeles, CA

Customer Service Representative jobs in Arcadia, CA

Member Services Representative jobs in Long Beach, CA

Client Advisor jobs in Beverly Hills, CA

Office Clerk jobs in Bellflower, CA

Patient Access Specialist jobs in Los Angeles, CA

Customer Service Representative jobs in El Monte, CA

Call Center Representative jobs in Los Angeles, CA

Office Administrator jobs in South Gate, CA

Customer Service Representative jobs in Los Angeles, CA

Medical Office Assistant jobs in Clifton, NJ

Medical Office Assistant jobs in Tomball, TX

Medical Office Assistant jobs in Bradenton, FL

Medical Office Assistant jobs in Folsom, CA

Assistant Teacher jobs in Milwaukee, WI

Office jobs in Anchorage, AK

Office Clerk jobs in Bakersfield, CA

Front Desk Receptionist jobs in Methuen, MA

Front Desk jobs in Phoenix, AZ

Help Desk jobs in Richmond, VA

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

bilingual customer service jobs in los angeles ca

Member Service Representative

Medical Front Office ( Part Time, Bilingual Mandarin)

Client Advisor Full-Time Sales Associate

Customer Service Representative Lead (Bilingual Mandarin)

Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)

Bilingual Call Center Specialist - Los Angeles, CA

Customer Care Agent

Front Office Administrator (Bilingual Spanish)

Dental Front Desk Receptionist

Customer Service Representative

Bilingual Customer Service Representative

Front Office Clerk

Front Office Clerk OB/GYN

Bilingual Front Desk Receptionist (Los Angeles)

Seasonal Coordinator - Client Relations Center

Patient Access Liaison I – Access Center – Full Time 8 Hour Rotating (Non-Exempt) (Union)

Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Contact Center Representative I

Customer Service Representative - Reception

I want to receive the latest job alert for bilingual customer service in los angeles ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected