Inside Sales and Retention Representative II
L.A. Care Health Plan —Los Angeles, CA
- $50,216 - $75,324 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health insurance
Inside Sales Representative - New Machines
Quinn Company —City of Industry, CA
- $17 - $20 an hour
- Full-time
- Spanish
- Clean driving record
- Mid-level
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Premium Inside Sales Representative 10-Month Program (Crypto.com Arena)
AEG Worldwide —Los Angeles, CA
- $18 an hour
- Overtime
- Spanish
- Customer service
- Bachelor of Science
Account Executive (Inside Sales)
Allstate Floral Inc. —Cerritos, CA
- $70,305 - $76,500 a year
- Weekends as needed
- Spanish
- 5 years
- Mid-level
- Paid holidays
- Health insurance
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Export Sales Account Manager, Latin America (Bilingual Spanish)
Gibson Homewares —Commerce, CA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Oracle
Quick Apply
14d
Inside Sales Rep - Rental
Quinn Company —Whittier, CA
- $22 - $25 an hour
- Full-time
- Spanish
- Clean driving record
- English
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Inside sales and management trainee
NEW ASIA FSE —El Monte, CA
- Monday to Friday
- Computer literacy
- Organizational skills
- Typing
Fiesta Toy Sales Manager
Strategic Retail Partners —Vernon, CA
- $110,000 - $121,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
Quick Apply
Inside Sales
Gulfeagle Supply —Pacoima, CA
- $25 - $28 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Kyle Cline - State Farm Agent —Glendora, CA
- $45,000 - $70,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- Paid time off
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Inside Sales Agent
Wireless Plus - Verizon Authorized Retailer —Van Nuys, CA
- $70,000 - $130,000 a year
- Full-time
- Spanish
- Ability to walk for extended periods
- English
- Profit sharing
Quick Apply
7h
Inside Sales Representative
Value Wholesaler, Inc. —Duarte, CA
- $22.00 - $22.50 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Florence Harrison - State Farm Agent —Inglewood, CA
- $65,000 - $90,000 a year
- Full-time
- Spanish
- 11+ years
- Office
- Paid time off
- 401(k) matching
Quick Apply
Logistics/Inside Sales Coordinator
INFiLED —City of Industry, CA
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service / Inside Sale
ELITE VINYL WINDOWS INC —Whittier, CA
- $17.28 - $19.00 an hour
- Full-time
- In person
- Spanish
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Quick Apply
Inside Sales Agent — Medicare & Insurance Products
Stella Health Inurance Agency —Commerce, CA
- From $40,000 a year
- Extended hours
- Background check
- Spanish
- Computer literacy
- Life insurance
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3d
Inside Sales Associate
L.E. —South El Monte, CA
- $24 - $26 an hour
- Full-time
- Bilingual
- Office
- Communication skills
- Health insurance
- Dental insurance
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Entry Level - Inside Sales (Freight forwarding/Logistics)
Seamax Freight International, Inc —Cerritos, CA
- $21 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid training
- Paid holidays
Quick Apply
Inside Sales Representative
Pacific Vial Manufacturing Inc —Commerce, CA
- $20 - $23 an hour
- Full-time
- Bilingual
- Data analysis skills
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8h
Inside Sales - Industrial-grade Computing & MiniPC
Giga Computing Technology —City of Industry, CA
- $28 - $30 an hour
- Email
- Microsoft PowerPoint
- Bilingual
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply

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bilingual inside sales representative jobs near los angeles ca

Inside Sales and Retention Representative II

L.A. Care Health Plan -
Los Angeles, CA

Apply Now

Job Details

Full-time
$50,216 - $75,324 a year

Benefits

Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Volunteer time off
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Writing skills
Sales experience within healthcare
Client inquiry handling
High school diploma or GED
Direct sales business model
Insurance sales
Life & Health Insurance License
Telemarketing

Full Job Description

Inside Sales and Retention Representative II

Job Category: Sales & Marketing

Department: Product Sales

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 13191

Salary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Inside Sales and Retention Representative II is responsible for conducting targeted Medicare product outbound sales and retention campaign calls as well as meeting sales conversion and other metric goals. In addition to the outbound calling campaigns, the Representative in responsible for servicing inbound calls derived from marketing campaigns across all L.A. Care lines of business. This position is expected to support the call and lead flow sales model including generating leads for the external sales team if those opportunities can't initially be sold over the phone. This position is responsible for reaching minimum production goals established for this level in the Sales Compensation Program.

Duties

Inbound Call Inquiries and Enrollment Support: 30%

Handles inbound phone queues appropriately. Responsible for maintaining call control to ensure the phone queues meet all defined service levels. Ensures there is appropriate phone coverage during the department’s business hours. Maintains a high standard of customer service, product knowledge, and agent relationship management.

Outbound Product Education and Enrollment Activities: 30%

Conducts outbound calls relevant to enrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries. Provides back-up external event coverage for community health fairs and enrollment events.

Sales Data Management: 20%

Ensures the integrity of data. Effectively utilizes the Customer Relationship Management (CRM) system to manage the sales referral pipeline and lead algorithm assignments. Enters data accurately by following the Goldmine and QNXT guidelines. Responsible for maintaining the quality and integrity of the CRM database through constant training on upgrades on the CRM data database. Maintains a high proficiency of the internal and external systems. Demonstrates efficient use of internal proprietary systems, including but not limited to: CISCO, QMEIS, MEIS, QNXT, PDM, MARx, Member360, and AEVS to pre-screen prospective members for all lines of business.

Product Sales Regulatory Compliance: 10%

Adheres to compliance of Centers for Medicare and Medicaid Services (CMS), California Department of Health Care Services (DHCS), and L.A. Care's Regulatory Affairs & Compliance regulatory guidelines. Utilizes and adheres to approved scripts and contact guidelines when conducting outreach calls to potential enrollees and when acting as outward facing support for contracted General Agencies.

Duties Continued

Monthly and Quarterly Product Sales Performance Goals: N/A

Consistently meets the minimum organizational and departmental enrollment benchmarks for product growth campaigns and meets minimum monthly and quarterly performance and production standards for a Level II representative. Performance and production standards may be adjusted on a monthly, quarterly or annual basis as required to meet the department goals and objectives for all lines of business.

Performs other duties as assigned. (10%)

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Experience

Required:
A minimum of 1 year of telesales experience.

Healthcare telesales experience.

Direct sales or healthcare related experience, preferably in the Medi-Cal, Commercial, or Medicare.

Product experience.

Skills

Required:
Excellent interpersonal and client interaction skills with strong attention to detail and accuracy.

Ability to apply in-depth knowledge of product lines for positive outcomes for inbound call inquiries and outbound product education and enrollment activities.

Must possess excellent writing skills and calm/professional telephone presence.

Ability to multi-task; flexible and comfortable working in a fast paced environment and committed to meeting deadlines.

Great attitude, energy and enthusiasm are critical.

Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook.

Ability to understand internal enrollment processes.

Must have a comprehensive skill set associated with the education and enrollment processes associated with our products.

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Life & Health Insurance License - Active, current and unrestricted California License

America's Health Insurance Plan (AHIP) Medicare Designation and Covered CA Certification (Or must be obtained within 90 days from date of hire.)

Covered California Certification (Or must be obtained within 90 days from date of hire.)

Licenses/Certifications Preferred

Required Training

Required:
Ability to pass Medi-Cal Certification, and Medicare training certification within 90 days of hire.

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Nearest Major Market: Los Angeles
Job Segment: Medicare, Relationship Manager, Medicaid, Public Health, Healthcare, Customer Service

Apply Now

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Inside Sales and Retention Representative II

Job Summary

Duties

Duties Continued

Monthly and Quarterly Product Sales Performance Goals: N/A

Education Required

Education Preferred

Experience

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information