Top 45 Call center supervisor Jobs in Los Angeles Ca

Virtual Branch Supervisor
Pasadena Federal Credit Union —Monrovia, CA
- $65,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Research
- AD&D insurance
- Health insurance
Quick Apply
4d
Access Supervisor, Patient Access Organization
UCLA Health —Los Angeles, CA
- $70,900 - $145,200 a year
- Mid-level
- Windows
- 3 years
2d
Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- 5 years
- Computer literacy
- Paid holidays
- Disability insurance
4d
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- 5 years
- Writing skills
- HIPAA
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Care Manager – Patient Support Call Center -Remote
IQVIA —Redondo Beach, CA
- $22 - $23 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
Member Contact Center Supervisor
LBS Financial Credit Union —Westminster, CA
- $31.85 - $39.85 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Call Center Supervisor
Family Health Care Centers of Greater Los Angeles, Inc. —Bell Gardens, CA
- $59,384 - $65,177 a year
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- AD&D insurance
- Disability insurance
4d
Call Center Manager (Healthcare)
Infusion4Health Inc —Brea, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
2d
Customer Service Supervisor
Public Storage —Glendale, CA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Dental insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Call Center Manager (Healthcare)
Infusion For Health —Brea, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Care Workforce Manager
SuperCare Health —City of Industry, CA
- $17.00 - $28.35 an hour
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
CSR/Dispatch Manager
TR Support Services Inc —Sun Valley, CA
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Success Manager
Galaxy Service Partners —Pacoima, CA
- $25 - $35 an hour
- Online Application
- Mid-level
- Organizational skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance

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Virtual Branch Supervisor

Pasadena Federal Credit Union
Monrovia, CA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
4 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Opportunities for advancement
Life insurance
Referral program

Qualifications

Teamwork
Financial services customer support
Compliance with loan regulations
Privacy law compliance
Managing teams in a customer support role
Team leadership
High school diploma or GED
Team development
Supervising experience
Customer relationship management
Credit union experience
Telephone systems
CRM system proficiency
Productivity software
Customer support for financial loans
Managing lending teams
Loan Origination Systems (LOS)
Process management
Call center management
Banking
Industry knowledge of retail banking

Full Job Description

Location: Onsite, Monrovia, CA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Range: $65,000 - $85,000 annual salary. This range represents the credit union’s good-faith estimate of the salary it reasonably expects to pay for this position upon hire, based on qualifications, experience, and business needs.
FLSA Status: Exempt, subject to review based on actual job duties and applicable wage and hour requirements.

Role:

The Virtual Branch Supervisor is responsible for leading the daily operations of the credit union’s Virtual Branch in a culture-focused, member-first environment. The position’s primary focus is supervising, coaching, scheduling, monitoring performance, supporting compliance, and guiding a team of Virtual Bankers who deliver member service and support consumer lending application workflows. This role helps ensure lending queues, member inquiries, and digital service activities are handled efficiently, accurately, and in alignment with credit union policies, applicable laws and regulations, member privacy requirements, internal controls, and service standards. The position partners with Lending, Operations, Branch, and Digital Services teams to support workflow efficiency, loan turnaround times, member experience, employee development, and the credit union’s commitment to members, employees, and the community.

Essential Functions and Responsibilities

Supervise and support the daily activities of Virtual Bankers to ensure high-quality member service, lending support, and operational efficiency
Oversee the timely processing and management of consumer loan application queues, ensuring applications are reviewed, routed, and completed within established service level standards
Monitor lending pipelines and application workflows to identify bottlenecks, prioritize workloads, and ensure prompt member communication throughout the loan process
Coordinate with Lending, Underwriting, and Branch Operations teams to facilitate efficient loan processing and issue resolution
Review loan application status reports and performance metrics to ensure lending goals and turnaround times are achieved
Assist Virtual Bankers with researching and resolving complex lending application issues, documentation discrepancies, and member inquiries
Monitor call volume, service levels, loan queue activity, and team performance metrics to meet departmental objectives

· Coach, mentor, and develop Virtual Bankers through regular feedback, training, performance discussions, and input into performance evaluations, consistent with credit union policies and applicable law

Assist with scheduling, workforce management, and staffing adjustments to maintain adequate coverage for both Virtual Branch member service and lending support functions
Handle escalated member inquiries, complaints, and complex service or lending-related issues in a professional and timely manner
Promote compliance with credit union policies, consumer lending requirements, fair lending standards, member privacy obligations, information security procedures, and internal controls
Monitor call quality and service interactions to promote service excellence, accuracy, and a positive member experience
Support onboarding and training of new Virtual Bankers, including lending procedures, systems, and workflow processes
Collaborate with Branch, Lending, Operations, Collections, and Digital Services teams to improve service delivery and operational efficiencies
Assist management with reporting, performance tracking, process improvements, and departmental initiatives
Identify opportunities to improve lending application turnaround times, queue efficiency, member satisfaction, and employee engagement
Maintain thorough knowledge of credit union products, consumer lending programs, policies, procedures, and systems

Required Qualifications

· High school diploma or equivalent required.

· Minimum of five (5) years of call center experience, preferably in a credit union, financial institution, contact center, virtual branch, member service, or consumer lending environment.

· Prior lead, supervisory, coaching, or team development experience required.

· Working knowledge of consumer lending processes, loan application workflows, member service standards, and financial institution operations.

· Strong leadership, communication, problem-solving, and decision-making skills with the ability to support employees in a collaborative, service-oriented culture.

· Ability to manage multiple priorities, monitor queues and service levels, resolve escalated member concerns, and maintain attention to detail in a fast-paced environment.

· Working knowledge of applicable credit union policies, consumer lending requirements, fair lending expectations, member privacy requirements, information security practices, and internal controls.

· Proficiency using Microsoft Office and the ability to learn and use core banking, loan origination, telephony, CRM, and digital banking systems.

· Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications

· Associate or bachelor’s degree in business administration, finance, communications, leadership, or a related field.

· Experience supervising a virtual branch, call center, digital service, or lending support team within a credit union or community financial institution.

· Familiarity with credit union philosophy, relationship-based service, and community-focused financial wellness initiatives.

· Experience using lending queue management, call monitoring, quality assurance, reporting, or performance dashboard tools.

· Demonstrated ability to improve workflows, strengthen employee engagement, and promote a positive member and employee experience.

Work Environment

Fully onsite role supporting Virtual Branch operations
Fast-paced, member-focused environment with high volumes of inbound and outbound member interactions, loan applications, and digital service requests
Frequent collaboration with Lending, Branch Operations, Digital Banking, and Member Services teams
Regular use of telephony systems, loan origination platforms, CRM applications, and performance monitoring tools
May require occasional flexibility to support operational needs, training sessions, or special projects

· The credit union will provide reasonable accommodation to qualified applicants and employees with disabilities, unless doing so would create an undue hardship or a direct threat that cannot be eliminated or reduced by reasonable accommodation, in accordance with applicable law.

Why Join Our Credit Union

Mission-driven organization committed to serving members and strengthening our community
Opportunity to lead a high-performing Virtual Branch team that directly impacts member satisfaction and lending growth
Stable weekday schedule with a strong focus on work-life balance
Collaborative and supportive culture that values employee development and professional growth
Ability to contribute to process improvements and digital service initiatives that enhance the member experience
Competitive compensation and comprehensive benefits package
Opportunities for advancement within a growing and member-focused financial institution

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Volunteer time off

Education:

High school or equivalent (Required)

Experience:

Call center management: 5 years (Required)
Banking: 5 years (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Monrovia, CA 91016 (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in los angeles ca

Virtual Branch Supervisor

Access Supervisor, Patient Access Organization

Supervisor, Contact Center - Remote

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor Contact Center

Manager, Guest Care (Contact Center)

Care Manager – Patient Support Call Center -Remote

Member Contact Center Supervisor

Customer Care Manager

Call Center Supervisor

Call Center Manager (Healthcare)

Customer Service Supervisor

Call Center Manager

Customer Service Operations Supervisor

Call Center Manager (Healthcare)

Customer Care Workforce Manager

CSR/Dispatch Manager

Customer Success Manager

Contact Center Transformation - Senior Manager

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