Top 327 Content specialist Jobs in Los Angeles Ca

Content & Communications Specialist
Golden Pet Brands —Los Angeles, CA
- $26.44 - $31.73 an hour
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
9d
LAFH - VISTA Digital Media & Communications Specialist
AmeriCorps —Los Angeles, CA
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
Remote Social Media Managers & Content Specialists
Qureos Inc —Los Angeles, CA
- $45,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Residential
- Commercial
- Flexible schedule
4d
Marketing Communications Specialist, Senior
Blue Shield of California —Long Beach, CA
- $90,860 - $136,290 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Pass drug screening
- Work from home
2d
LAWA Public Outreach Specialist II
Pacific Pros —Los Angeles, CA
- $72 - $77 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Web Content Specialist
Kerr —Brea, CA
- $72,000 - $122,400 a year
- Oracle
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
1d
Lab Communications Specialist III-1
JPL/NASA —Pasadena, CA
- $94,536 - $124,592 a year
- Full-time
- Marketing
- Master's degree
- Continuous improvement
- Dental insurance
- Paid time off
13d
TikTok Shop - Category Creator Specialist
TikTok —Los Angeles, CA
- $115,520 - $209,380 a year
- Mid-level
- 3 years
- Fair chance
- Paid parental leave
- Paid holidays
Social Media Specialist
Mcocod —Baldwin Park, CA
- $4,000 - $5,000 a month
- Full-time
- Hybrid work
- Sales
- Mid-level
- 3 years
- Paid time off
- Employee discount
Quick Apply
Media Production Specialist
Woodcraft Rangers —Los Angeles, CA
- $70,000 - $85,000 a year
- Weekends as needed
- Classroom
- Computer literacy
- Research
- Health insurance
- Dental insurance
Social Media Specialist-LA
Broadcast Music Inc —Los Angeles, CA
- $60,000 - $76,000 a year
- Weekends as needed
- Hybrid work
- Marketing
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Marketing & PR Specialist
Reolink —Los Angeles, CA
- $75,000 - $90,000 a year
- Google Workspace
- Mid-level
- Budgeting
Quick Apply
Marketing Communications Specialist, Consultant
Blue Shield of California —Long Beach, CA
- $111,540 - $167,420 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Writing skills
- Work from home
2d
Marketing & Content Specialist
The Huntley Hotel —Santa Monica, CA
- $75,000 - $80,000 a year
- 8 hour shift
- 5 years
- Residential
- Hotel
Quick Apply
Communications Specialist
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $36.57 - $45.81 an hour
- Full-time
- Marketing
- Mid-level
- Office
Quick Apply
Brand Ambassador & Communications Specialist - (Hybrid)
Kinecta Federal Credit Union —El Segundo, CA
- $74,000 - $92,200 a year
- Full-time
- Marketing
- Writing skills
- Mid-level
Quick Apply
Senior Communications Specialist (Temporary)
Activision —Santa Monica, CA
- $27.42 - $50.72 an hour
- Temporary
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Digital Communications Specialist, Call of Duty Endowment (Contract)
Activision —Santa Monica, CA
- $27.42 - $50.72 an hour
- Email
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
Communications and Project Specialist (Marketing Communications Professional II)
California State University —Fullerton, CA
- Online Application
- Microsoft Word
- Background check
- Mid-level
- Paid holidays
- Dental insurance
10d
Digital Communications Specialist
California Immigrant Policy Center —Los Angeles, CA
- $71,106 - $78,488 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- Office
- Free parking
- Commuter assistance
Quick Apply

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Content & Communications Specialist

Golden Pet Brands
Los Angeles, CA

Quick Apply

Job Details

$26.44 - $31.73 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Employee stock ownership plan
Free fitness classes

Qualifications

Knowledge management
Customer retention
Procedural guides
Branding consistency
Content writing
Mid-level
Incident Escalation
Brand voice
Online articles
Bachelor's degree
Continuous improvement
Customer service knowledge base
Customer support
1 year
Red flag analysis
Online help documentation
Cross-functional collaboration
Escalation handling
Editorial guidelines
Standard operating procedures (SOPs)
Content review
Content strategy alignment
Cross-functional communication

Full Job Description

Creating a world where pets live longer, healthier lives, from their very first meal.

Learn more about our brands.

We're Looking For A(n): Content & Communications Specialist

Location: Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

What You'll Be Doing: The Content & Communications Specialist supports the execution of agent-facing content across Golden Pet Brands. This role maintains the Knowledge Base, macros, and CX enablement materials - ensuring agents have accurate, current information to drive retention, resolution, and brand trust at every customer touchpoint.

This role translates CX program priorities and brand standards into the content agents need to do their jobs well. The Content & Communications Specialist works closely with the Support Ops Lead and partners with QA, Training, and Escalations to keep agent-facing content accurate, current, and aligned to what matters most to the business.

Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs, policies, workflows, process documentation, and reference materials are accurate, organized, and reflect current products, priorities, and CX standards
Write, manage, and continuously improve agent macros, response templates, and scripting across contact types and brands
Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials
Partner with the GCC Training Manager to ensure new hire and ongoing training content reflects current standards, brand voice, and save/retention scripting
Execute content update cycles in response to product launches, policy changes, escalation trends, and QA findings
Maintain a content governance process - tracking what exists, what's outdated, and what gaps need to be filled
Collaborate with the Escalations Lead and QA Lead to ensure agent content supports consistent, high-quality resolution outcomes
Flag content gaps or messaging failures surfaced through QA, CSAT, or escalation patterns and drive resolution

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

Strong writing skills with the ability to translate complex information into clear, on-brand agent-facing content
Organized and systems-minded - comfortable owning a content library across multiple brands and contact types
Understands how agent messaging connects to business outcomes (retention, save rate, CSAT)
Detail-oriented with strong follow-through on content governance and update cycles
Collaborative and cross-functional - able to gather input from multiple stakeholders and synthesize into clean, usable content
Comfortable working in ambiguous, fast-moving environments where content needs change frequently
Required Education: Bachelor's Degree or equivalent work experience
Required Experience:
- 1-2 years of experience in customer support, CX operations, content writing, or knowledge management
- Demonstrated experience creating or maintaining agent-facing content (macros, scripts, SOPs, or knowledge base articles)
Preferred Experience:
- Experience supporting DTC or subscription-based brands
- Experience partnering with third-party support teams
- Familiarity with retention scripting, save flows, or contact center training content

Golden Perks & Benefits:

Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
Annual bonus
We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $9 million to date.
Potential for quarterly KPI bonuses.

The base salary range is $26.44-$31.73, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won't pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, ([email protected]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details.

Click here to learn more about general internet safety and our hiring practices.

Quick Apply

Refine Your Search

content specialist jobs in los angeles ca

Content & Communications Specialist

LAFH - VISTA Digital Media & Communications Specialist

Remote Social Media Managers & Content Specialists

Marketing Communications Specialist, Senior

LAWA Public Outreach Specialist II

Web Content Specialist

Lab Communications Specialist III-1

TikTok Shop - Category Creator Specialist

Social Media Specialist

Media Production Specialist

Social Media Specialist-LA

Marketing & PR Specialist

Marketing Communications Specialist, Consultant

Marketing & Content Specialist

Communications Specialist

Brand Ambassador & Communications Specialist - (Hybrid)

Senior Communications Specialist (Temporary)

Digital Communications Specialist, Call of Duty Endowment (Contract)

Communications and Project Specialist (Marketing Communications Professional II)

Digital Communications Specialist

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