Top 153 Customer insights analyst Jobs in Los Angeles Ca

Customer Success Analyst
Uber —Los Angeles, CA
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Office
- Finance
- 401(k)
Senior Customer Incentive Analyst
Mabel's Labels, division of Avery Products Corporation —Brea, CA
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Oracle
- 5 years
- Wellness program
- Health savings account
Quick Apply
4d
Financial Analyst – FP&A, Operations & Business Analytics
Oliveda International Inc. —Culver City, CA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Program Analyst SME - TS/SCI w/ Poly
General Dynamics Information Technology —El Segundo, CA
- $170,000 - $230,000 a year
- Bachelor of Science
- 11+ years
- Travel
- Paid time off
- 401(k) matching
Senior Financial Analyst (FP&A)
NewGen Administrative Services —Montebello, CA
- $105,000 - $115,000 a year
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
REMOTE Data Analyst
Catasys Health —Los Angeles, CA
- Remote
- Computer Science
- Mid-level
- Math
Quick Apply
Data Analyst, Merchandising
REVOLVE —Cerritos, CA
- $100,000 - $110,000 a year
- Full-time
- Merchandising
- Mid-level
- SQL
Quick Apply
Analyst, Consumer Insights
Smart & Final —Commerce, CA
- $70,304 - $90,000 a year
- Mid-level
- Office
- 3 years
Senior Data Analyst
SKIMS —Los Angeles, CA
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Senior Analyst, Casualty Claims
Netflix —Los Angeles, CA
- $170,000 - $265,000 a year
- 7 years
- Finance
- SQL
- Paid holidays
- Health insurance
Medicare Customer Service / Data Analyst
Donald W Tapert Insurance Agency —Sierra Madre, CA
- Full-time
- Spanish
- English
- Analysis skills
Data Analyst
Fitt Talent Partners —Los Angeles, CA
- Full-time
- Mid-level
- 3 years
- SQL
Data Analyst
Capstone Green Energy Holdings LLC —Van Nuys, CA
- $85,000 - $105,000 a year
- Oracle
- Computer Science
- Mid-level
Financial Analyst III
Blue Origin —Los Angeles, CA
- $104,027.00 - $145,637.10 a year
- Full-time
- Background check
- DOT physical examination
- Mid-level
- Paid parental leave
- Paid holidays
Business Operations Analyst (Starlink)
SpaceX —Hawthorne, CA
- $85,000 - $120,000 a year
- Extended hours
- Computer Science
- Engineering
- Office
- Paid parental leave
- Employee stock purchase plan
Digital Analyst
True Religion Brand Jeans —El Segundo, CA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Store discount
- Commuter assistance
Senior Data Analyst, Customer Operations
Scribd, Inc. —Los Angeles, CA
- $97,000 - $146,000 a year
- Full-time
- Residential
- SQL
- Analysis skills
- Paid parental leave
- Disability insurance
Marketing Intelligence & Operations Analyst - PR and Marketing - Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Mid-level
- Master's degree
- Analysis skills
12d
Program Analyst
US Assistant Secretary for Public and Indian Housing —Los Angeles, CA
- $135,522 - $197,200 a year
- Online Application
- Background check
- Customer service
- Pass drug screening
- Flexible schedule
12d
Billing Technical Analyst I (Remote)
California FAIR Plan Association —Los Angeles, CA
- $78,500 - $83,500 a year
- Full-time
- Remote
- Microsoft Word
- Computer science
- Computer Science
Quick Apply
12d

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customer insights analyst jobs near los angeles ca

Customer Success Analyst

Uber -
Los Angeles, CA

Apply Now

Job Details

Full-time
$107,000 - $132,000 a year

Benefits

401(k)

Qualifications

Customer communication
SQL
B2B business model
Bachelor's degree
B2B
Query management

Full Job Description

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health) , and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities) . The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
What You'll Do

Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. travel as needed for key business meetings.
Monitor and analyze operational health metrics for existing partners.
Identify gaps in restaurant performance and propose solutions for improvement.
Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.

Basic Qualifications

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Preferred Qualifications

Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Creative thinker with a passion for problem-solving and driving innovation.
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
Previous experience in consulting, account management, or a similar client-facing role.
Operational Excellence - Ability to identify and optimize merchant processes.
Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
Excellent communication and relationship-building abilities.
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.

~~ ~~

For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Los Angeles, CA-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer insights analyst jobs in los angeles ca

Customer Success Analyst

Senior Customer Incentive Analyst

Financial Analyst – FP&A, Operations & Business Analytics

Program Analyst SME - TS/SCI w/ Poly

Senior Financial Analyst (FP&A)

REMOTE Data Analyst

Data Analyst, Merchandising

Analyst, Consumer Insights

Senior Data Analyst

Senior Analyst, Casualty Claims

Medicare Customer Service / Data Analyst

Data Analyst

Data Analyst

Financial Analyst III

Business Operations Analyst (Starlink)

Digital Analyst

Senior Data Analyst, Customer Operations

Marketing Intelligence & Operations Analyst - PR and Marketing - Full Time 8 Hour Days (Exempt) (Non-Union)

Program Analyst

Billing Technical Analyst I (Remote)

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