Who We Are:
Lexor® is the world's leading and most trusted A-to-Z Pedicure Spa manufacturer and distributor with over 20 years of experience. Our core mission is to provide nail salons worldwide.
Here, we take pride in our team of skillful, creative, and dedicated individuals who thrive on challenges while pushing boundaries, all in the pursuit of EXCELLENCE. To ensure this wonderful tradition, Lexor is always on the lookout for aspiring new talents to join us.
Job Title: E-Commerce Marketplace Specialist
Overview:
We are seeking a hands-on E-Commerce Marketplace Specialist to manage and grow our online sales channels, including Shopify, Amazon, TikTok Shop, Facebook Shop, and Instagram Shop.
This is a junior-level position, but candidates must already have practical experience managing products on multiple e-commerce platforms. The ideal candidate understands how to create and optimize product listings, maintain accurate inventory and pricing, launch promotions, resolve listing issues, and monitor marketplace performance.
This position will work closely with the marketing, sales, customer service, operations, and creative teams to ensure that our products are accurately presented and that customers receive a smooth and consistent shopping experience across every platform.
Key Responsibilities:
Marketplace Management
- Manage the daily operation of the company’s Shopify store, Amazon Seller Central account, TikTok Shop, Facebook Shop, and Instagram Shop.
- Create, update, and optimize product listings across all e-commerce platforms.
- Maintain accurate product titles, descriptions, specifications, pricing, images, videos, SKUs, UPCs, variations, inventory, and shipping information.
- Ensure product information and brand presentation remain consistent across every sales channel.
- Add new products, remove discontinued products, and update existing listings as needed.
- Monitor marketplace dashboards for listing errors, suppressed products, policy warnings, inventory issues, and account-health concerns.
- Troubleshoot listing, catalog, product-feed, checkout, payment, and synchronization issues.
Amazon Seller Central
- Manage product listings, variations, inventory, pricing, promotions, and order activity through Amazon Seller Central.
- Monitor account health, listing quality, customer feedback, returns, cancellations, and policy notifications.
- Resolve suppressed listings, catalog conflicts, stranded inventory, and other Seller Central issues.
- Coordinate product launches, coupons, promotions, and marketplace campaigns.
- Assist with Amazon advertising and promotional reporting when needed.
TikTok Shop
- Manage the company’s TikTok Shop Seller Center account and product catalog.
- Create and optimize TikTok Shop listings using platform-appropriate titles, descriptions, images, and videos.
- Maintain product availability, pricing, shipping settings, promotions, and order information.
- Monitor violations, fulfillment performance, cancellations, returns, customer messages, and shop-health metrics.
- Coordinate with the marketing and content teams to connect products with TikTok videos, livestreams, creators, and affiliate campaigns.
- Track product performance and identify products with strong potential for TikTok Shop promotions.
Facebook and Instagram Shops
- Manage product catalogs through Meta Commerce Manager.
- Maintain and troubleshoot Facebook Shop and Instagram Shop product listings.
- Ensure Shopify products, pricing, inventory, images, and product information synchronize correctly with Meta.
- Resolve rejected products, feed errors, catalog issues, and account warnings.
- Coordinate product tagging and shopping features for Facebook and Instagram content.
- Support promotional campaigns and product launches across Meta’s shopping channels.
Shopify and Website Management
- Maintain the company’s Shopify product catalog, collections, navigation, pricing, promotions, discount codes, and website content.
- Create and update product pages, promotional landing pages, banners, and featured collections.
- Review the website regularly for outdated information, broken links, technical issues, and customer-experience problems.
- Coordinate with developers, designers, and third-party application providers when technical support is required.
- Help ensure that product feeds properly connect Shopify with Amazon, TikTok Shop, Meta, Google Merchant Center, and other platforms.
Promotions and Merchandising
- Set up online promotions, coupon codes, product bundles, markdowns, and limited-time offers.
- Coordinate pricing and promotional information across Shopify and third-party marketplaces.
- Organize product collections and recommend featured products, related products, and cross-selling opportunities.
- Conduct competitor research on pricing, promotions, product listings, and marketplace presentation.
- Work with the marketing team to support seasonal promotions, product launches, social media campaigns, and advertising campaigns.
Reporting and Performance
- Prepare weekly and monthly reports on online sales, orders, traffic, conversion rates, returns, and marketplace performance.
- Monitor sales and product performance by platform.
- Identify strong-performing and underperforming products.
- Track marketplace fees, discounts, refunds, advertising expenses, and promotional results.
- Recommend improvements based on sales data, customer feedback, competitor activity, and platform trends.
- Maintain organized records of listings, product updates, promotional schedules, and marketplace issues.
Required Qualifications:
- One to three years of hands-on e-commerce or online marketplace experience.
- Previous experience managing products through Shopify.
- Previous hands-on experience with at least two of the following: Amazon Seller Central, TikTok Shop Seller Center , Facebook and Instagram Shops, and Meta Commerce Manager
- Experience creating and updating product listings, variations, pricing, inventory, promotions, and product content.
- Understanding of online order processing, fulfillment, cancellations, returns, and customer-service workflows.
- Familiarity with marketplace policies, account-health standards, product-feed errors, and listing troubleshooting.
- Strong written communication and attention to detail.
- Comfortable working with Microsoft Excel or Google Sheets.
- Ability to manage multiple platforms, products, deadlines, and promotional updates simultaneously.
- Ability to learn new e-commerce systems and marketplace requirements quickly.
Preferred Qualifications:
- Bilingual in English and Vietnamese
- Experience with Google Merchant Center and Google Shopping product feeds.
- Experience with Amazon advertising, TikTok Shop affiliate programs, or marketplace promotions.
- Basic knowledge of e-commerce SEO and keyword optimization.
- Experience using product-feed or inventory-synchronization applications.
- Experience working with CRM, ERP, inventory-management, or order-management systems.
- Basic knowledge of Canva, Adobe Photoshop, HTML, or image editing.
- Experience selling furniture, equipment, beauty products, or other high-value products.
- Experience with freight shipping, financing, warranties, or products requiring consultation before purchase.
Key Performance Indicators:
Performance in this position will be evaluated based on:
- Accuracy and completeness of product listings
- Online sales and order growth by platform
- Marketplace account health
- Product-feed and listing-error resolution
- Inventory and pricing accuracy
- Order cancellation and late-shipment rates
- Product-page engagement and conversion rates
- Timeliness of product launches and promotional updates
- Customer feedback, returns, and order-related issues
- Quality and accuracy of marketplace reporting
Pay and Benefits:
Pay starts at $26 an hour with full benefits include:
- 401(k)
- Health insurance
- Dental and Vision insurance
- Holiday pay
- Paid time off
- Sick leave
- Life insurance
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Amazon Seller Central: 1 year (Required)
- TikTok Shop Seller Center: 1 year (Required)
- Facebook and Instagram Shops: 1 year (Required)
- Meta Commerce Manager: 1 year (Required)
- E-commerce: 2 years (Required)
- Shopify: 1 year (Required)
Language:
Work Location: In person
