Top 12 Hotel operations manager Jobs in Los Angeles Ca

Complex Manager of Operations
Complex Courtyard & HIS Santa Monica —Santa Monica, CA
- $85,000 a year
- Writing skills
- English
- Hotel
Quick Apply
2d
Hotel - Operations Manager
Hyatt Place Pasadena —Pasadena, CA
- Full-time
- Background check
- No high school diploma
- Mid-level
Hotel - Operations Manager
Ensemble Hospitality —Pasadena, CA
- Full-time
- Background check
- No high school diploma
- Mid-level
Operations Manager
Nara Hotels, Inc. —El Segundo, CA
- $80,000 a year
- Extended hours
- Mid-level
- Hotel
- Analysis skills
Quick Apply
Complex Assistant Manager of Operations
Complex Courtyard & HIS Santa Monica —Santa Monica, CA
- $75,000 a year
- Writing skills
- English
- Hotel
Quick Apply
5d
Operations Manager ("Gerente de Operaciones")
Hilton Hotel Arcadia —Arcadia, CA
- $82,500 a year
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
9d
Operations Supervisor
EMBASSY SUITES LAX NORTH —Los Angeles, CA
- $30 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Operations Manager
Hyatt Place Pasadena —Pasadena, CA
- Full-time
- No high school diploma
- Mid-level
- Hotel
Quick Apply
Assistant Operations Manager (F&B and Banquets)
Marriott International, Inc —Torrance, CA
- $29.33 - $36.06 an hour
- Full-time
- Bar
- Mid-level
- Hotel
Food and Beverage Operations Manager
Marriott International, Inc —Los Angeles, CA
- $29.33 - $35.58 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Assistant Food and Beverage Operations Manager
Marriott International, Inc —Marina del Rey, CA
- $28.85 - $35.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Cleaning
Account Manager - Valet of Operations Orange County Market
Towne Park —San Pedro, CA
- $80,000 - $90,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays

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Hotel General Manager
Confidential —Anaheim, CA
Be present on the floor greet guests, resolve issues in real time, and ensure every guest interaction reflects hospitality excellence.
$63,680.82 - $90,000.00 a year
Quick Apply
14d
Hotel General Manager
Confidential —Fullerton, CA
Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction…
$85,000 - $100,000 a year
Quick Apply
13d

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Operations Manager
Holiday Inn Express Chillicothe East —Chillicothe, OH
Direct and coordinate activities of the front desk, housekeeping, reservations, guest services, security, and maintenance departments.
Quick Apply
3d
Hotel Operations Supervisor
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
Are you a hospitality leader who thrives on creating smooth operations, motivated teams, and exceptional guest experiences? Why You’ll Love This Job.
$17 - $19 an hour
Quick Apply

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Complex Manager of Operations

Complex Courtyard & HIS Santa Monica
Santa Monica, CA

Quick Apply

Job Details

$85,000 a year
2 days ago

Qualifications

Customer communication
Contract review
In-person customer service
English
De-escalation techniques
Conflict de-escalation
Revenue forecasting
Math
Customer engagement
Negotiating purchasing contracts
General management
Organizational budget management

Full Job Description

JOB OVERVIEW: Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager’s absence, as requested.

REPORTS TO: Director of Operations

ESSENTIAL JOB FUNCTIONS:

1. Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

3. Communicate both verbally and in writing to provide clear direction to staff.

4. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

5. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

6. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.

7. Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

8. Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

9. Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

hotel operations manager jobs in los angeles ca

Complex Manager of Operations

Hotel - Operations Manager

Hotel - Operations Manager

Operations Manager

Complex Assistant Manager of Operations

Operations Manager ("Gerente de Operaciones")

Operations Supervisor

Operations Manager

Assistant Operations Manager (F&B and Banquets)

Food and Beverage Operations Manager

Assistant Food and Beverage Operations Manager

Account Manager - Valet of Operations Orange County Market

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