Top 2427 Knowledge management specialist Jobs in Los Angeles Ca

Workforce Management Specialist I
Didi Hirsch Mental Health Services —Los Angeles, CA
- $26.38 - $30.33 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Mid-level
- Loan repayment program
- Paid time off
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People Operations Specialist
New Beginnings Creator Network —Glendale, CA
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Data entry
- In-person
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4d
PR & Communications Specialist
Gigabyte —City of Industry, CA
- $26 - $30 an hour
- Email
- Marketing
- Bachelor of Science
- English
- Paid holidays
- Health insurance
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Seamstress Tailor Sewist Alterations Specialist
Galia Lahav —Los Angeles, CA
- $28 - $30 an hour
- Full-time
- Basic math
- Mid-level
- In-person
- Health insurance
- Dental insurance
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Industrial Print Technical Specialist II
Konica Minolta Business Solutions, U.S.A., Inc. —Woodland Hills, CA
- $38 - $56 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Plumbing Service Supervisor / Sales Specialist
Fix It Quick Plumbing Inc —San Fernando Valley, CA
- $75,000 - $90,000 a year
- Weekends as needed
- Spanish
- Clean driving record
- Management
- Health insurance
- Dental insurance
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3d
Corrective Exercise Specialist (Trainer)
Center of Restorative Exercise —Northridge, CA
- $24 - $29 an hour
- Part-time
- CPR Certification
- Mid-level
- Master's degree
- Health insurance
- 401(k)
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Paralegal & Legal Support Specialist
Victor Rane —Beverly Hills, CA
- $30 - $40 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
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AR Chargeback Specialist
AG Jeans —South Gate, CA
- $70,000 - $75,000 a year
- Full-time
- ERP systems
- Research
- Mid-level
- Health insurance
- Dental insurance
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Financial Care Specialist
HRC Fertility Management —Los Angeles, CA
- $23 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
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9d
Safety Specialist II (2070)
Osmose Utilities Services —California
- $65,792.02 - $79,233.39 a year
- Weekends as needed
- Microsoft Word
- Background check
- Construction site
- Mileage reimbursement
- Health savings account
Portfolio Management Support Specialist
MidFirst Bank —Los Angeles, CA
- $35 - $46 an hour
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
Restaurant POS Specialist - Toast POS
SPI —Los Angeles, CA
- $25 - $30 an hour
- Weekends as needed
- Management
- Restaurant management
- Driver's License
- Health insurance
- Dental insurance
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Industrial Print Technical Specialist
Konica Minolta Business Solutions, U.S.A., Inc. —Los Angeles, CA
- $27 - $51 an hour
- Full-time
- Up to 50% travel
- Mid-level
- High school diploma or GED
Behavior Specialist - School Based
Zen Educate US —West Covina, CA
- $20 - $23 an hour
- Part-time
- Background check
- Classroom
- 18 years or older
- 401(k)
- Paid sick time
13d
Security Training /Development Specialist
Platinum Security —Los Angeles, CA
- From $21 an hour
- Full-time
- Spanish
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Financial Care Specialist
HRC Fertility Management —Encino, CA
- $23 - $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
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Child and Family Specialist - Temp
SPIRITT Family Services —South El Monte, CA
- $24 - $27 an hour
- Temporary
- Current TB test
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
10d
Music Enrichment Specialists for Alhambra After School Program
Creative Brain Learning —Alhambra, CA
- $23 an hour
- Part-time
- Background check
- Classroom
- 18 years or older
- Paid training
- Employee discount
Quick Apply
Restaurant POS Specialist- Mandarin Language Fluency required
SPI —Los Angeles, CA
- $26 - $29 an hour
- Weekends as needed
- Background check
- Management
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply

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Workforce Management Specialist I

Didi Hirsch Mental Health Services -
Los Angeles, CA

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Job Details

$26.38 - $30.33 an hour

Benefits

Loan repayment program
Paid time off

Qualifications

High school diploma or GED

Full Job Description

Workforce Management Specialist I (Olympic Suicide Prevention Center)

This position is remote. The schedule is Sunday through Monday 9:00pm-6:00am and Thursday through Saturday 12:00pm-9:00pm PST.

The pay range for this position is between $26.38-$30.33 per hour. There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.

Primary Duties

Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers.
Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements.
Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch’s contractually obligated service levels.
Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts.
Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions.
Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance.
Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available.
Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies.

Position Requirements

3+ years Contact Center Workforce Management experience or related skills preferred.
High school diploma or GED required. Bachelor’s degree preferred.
Experience with creating and maintaining SharePoint sites and solutions is preferred.
Experience with SQL and Power-Bi is preferred.
Experience within social service/mental health/crisis work settings preferred.
Be 18 years of age or older.
Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the programs operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Complete yearly trainings as required by the agency and administers of 988.
Have knowledge of all job specific skills including risk assessment and data collection.
Possess strong interpersonal skills and positively interacts with others.
Have outstanding communication skills with the ability to engage any individual regardless of background.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-LR1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

knowledge management specialist jobs in los angeles ca

Workforce Management Specialist I

People Operations Specialist

PR & Communications Specialist

Seamstress Tailor Sewist Alterations Specialist

Industrial Print Technical Specialist II

Plumbing Service Supervisor / Sales Specialist

Corrective Exercise Specialist (Trainer)

Paralegal & Legal Support Specialist

AR Chargeback Specialist

Financial Care Specialist

Safety Specialist II (2070)

Portfolio Management Support Specialist

Restaurant POS Specialist - Toast POS

Industrial Print Technical Specialist

Behavior Specialist - School Based

Security Training /Development Specialist

Financial Care Specialist

Child and Family Specialist - Temp

Music Enrichment Specialists for Alhambra After School Program

Restaurant POS Specialist- Mandarin Language Fluency required

I want to receive the latest job alert for knowledge management specialist in los angeles ca

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