Patrol Solutions - Security District Manager - Southern California
About Us:
Since 2010, Patrol Solutions has provided services to Residential and Commercial property management companies in Northern California, including Sacramento, Los Angeles, San Diego, San Francisco, the greater Bay Area, El Dorado, Amador, Placer, and Yolo Counties. Combining experienced officers with the latest patrol technology keeps Patrol Solutions at the leading edge of today's high-end patrol market.
The Southern California District Manager is responsible for the overall operational performance of approximately 25,000 hours, client satisfaction, employee relations, compliance, and financial results of multiple security sites and district operations throughout Southern California. This position provides leadership and oversight to the site management teams, ensuring all operations are conducted in accordance with company policies, client, contractual requirements, and applicable federal, state, and local laws, including California labor and employment regulations.
The District Manager serves as a primary point of contact for assigned clients and is responsible for maintaining service excellence, employee engagement, and operational efficiency while supporting business growth and retention efforts.
Salary range of $90,000 - $110,000 per annum based on experience. Twice-monthly pay
Health, dental, vision, acupuncture, chiropractic, insurance
48 Hours of preloaded sick time after 90 days of employment
80 hours of annual Vacation time
Standard Office Hours - 9:00 am - 5:00 pm Monday through Friday with a main reporting location in Commerce, CA.
Due to the nature of the role, the District Manager is expected to manage their workload independently and will need to respond to business needs outside of their regular business hours, including evenings, weekends, or holidays when operationally necessary.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Ensure that the planned profitability of all services is realized by utilizing sound financial management principles and providing continual reviews and weekly reports concerning unbilled overtime, any staffing issues, any corrective actions required, job profitability, collections, issues encountered, and other items as requested.
Monitor operational performance metrics, service, quality, and client satisfaction across assigned locations in Southern California.
Conduct regular site visits, inspections, and operational audits to ensure compliance with company standards and client expectations
Develop and implement corrective action plans when operational deficiencies are identified
Ensure proper maintenance of post orders, training, records, licensing, documentation, and required compliance files
Client Relations and Retention
Maintain an active, strong client relations program by making frequent, documented visits to clients to discuss issues (both positive and negative) or recommendations for improvement of services provided
Respond to client issues promptly and work to increase satisfaction within the Patrol Solutions clientele. Including creating and providing decision support for action plans in order to retain current business
Support sales efforts through upselling and client relationship building
Partner with executive leadership teams regarding account retention and growth opportunities
Leadership and Employee Management
Supervise, evaluate, and occasionally train a team of 190+ field employees in a multiple-site environment
Provide coaching, mentoring, and performance management to leadership teams
Participate in Recruiting, interviewing, onboarding, and succession planning activities
Ensure employee relations matters are addressed promptly and escalated appropriately to Human Resources when necessary
Promote a professional, respectful, and inclusive workplace culture, consistent with the company's values, and applicable employment laws
Maintain a positive team culture based on accountability, communication, and performance.
Compliance and Risk Management
Ensure compliance with all applicable federal, state, land ocal laws and regulations, including California wage and hour requirements
Partner with Human Resources regarding employee investigations, disciplinary actions, leave administration, accommodations, and other employment matters
Work with district administrative staff to ensure employees are in compliance with BSIS standards
Monitor compliance with company safety programs, Workers Comp, compensation procedures, and injury reporting requirements
Maintain confidentiality regarding employee relations, investigations, client matters, and business operation
Manage assigned district budgets and financial performance metrics
Review labor utilization, overtime trends, and scheduling practices to ensure operational efficiency while maintaining legal compliance
Analyze financial reports and implement strategies to improve profitability and operational effectiveness
Assist with forecasting, budgeting, and expense management activities
Provide leadership support during emergencies, critical incidents, and client escalations
Qualifications
Minimum of 5 years of progressive management experience in the Security industry, law enforcement, military leadership, or related field, overseeing 100+ staff members
Skilled in originating and working within a collaborative team environment that motivates employees to perform at their highest potential
Prior fleet maintenance experience is highly desirable
Must be fluent in both English and Spanish
Prior experience with Paycom/TrackTik or other TLM systems is highly desirable.
Strong oral and written business communication skills with the ability to collaborate with persons of all gender orientations, backgrounds, or financial statuses
Proficient computer skills, including experience with Microsoft Office and Google Workspace
Strong knowledge of security operations, scheduling, staffing, and client relationship management
Able to pass a drug screen and background check
Knowledge of California, employment laws, and wage regulations preferred
Experience in managing budgets, labor costs, and operational performance metrics
Ability to prioritize multiple competing responsibilities in a fast-paced environment
Education and Licensing Requirements
Physical Requirements
Ability to travel extensively throughout Southern California
Ability to stand, walk, climb stairs, and conduct site inspections as needed
Ability to lift and carry up to 50 pounds occasionally
Ability to operate a computer and other standard office equipment
Work Environment
This position operates in a combination of office, field, and client-site environments. The District Manager may be exposed to varying weather conditions and operational environments while conducting site visits and inspections.
EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity
Patrol Solutions is an Equal Opportunity Employer.
CA PPO: 119966
