About Our Reentry Program
SISTAHFRIENDS' Reentry Program serves justice-involved adults as they transition successfully from incarceration back into the community. Through intensive care management, care coordination, community outreach, and systems navigation, we help participants overcome the barriers that often accompany reentry - including housing instability, unemployment, untreated medical and behavioral health conditions, substance use disorders, lack of family support, and limited access to essential resources.
As a trusted partner of Los Angeles County, SISTAHFRIENDS provides multidisciplinary, participant-centered services that reduce recidivism, improve health outcomes, increase community stability, and promote long-term success. Our approach is relationship-centered, trauma-informed, gender-responsive, and grounded in the belief that every individual deserves the opportunity to rebuild their life with dignity, hope, and meaningful support.
We seek professionals who are passionate about walking alongside individuals during one of the most important transitions of their lives. We value applicants with lived experience, strong community connections, cultural humility, and a genuine commitment to helping people successfully reintegrate into their families and communities.
We believe successful community reentry is about more than connecting people to services - it is about restoring hope, rebuilding trust, and creating opportunities for individuals to reconnect with their families, strengthen their communities, and move forward with dignity, purpose, and the support they need to thrive.
Position Overview
The Reentry Care Manager (Certified Peer Support Specialist) serves as a Certified Peer Support Specialist within SISTAHFRIENDS' Reentry Program, providing Medi-Cal billable peer support services and intensive care management to justice-involved adults transitioning from incarceration back into the community. Working as part of SISTAHFRIENDS' multidisciplinary Care Management Team, you will use your professional peer support training, recovery-oriented approach, and participant-centered engagement skills to promote hope, strengthen self-advocacy, support participant self-determination, and help individuals successfully navigate community reentry.
You will carry a caseload of up to 30 enrolled participants, serving as their primary point of contact for peer support, care coordination, systems navigation, advocacy, and resource linkage throughout the reentry process.
This is a field-based, relationship-driven role. You will meet participants where they are—in the community, at appointments, in transitional settings, and at our South Los Angeles office - as part of a multidisciplinary team that includes a Clinical Consultant and Program Manager. Our approach is relationship-centered, trauma-informed, gender-responsive, recovery-oriented, and grounded in participant dignity, resilience, and self-determination.
Required Certification
Current California Certified Peer Support Specialist certification in good standing is required.
Applicants must:
- Maintain active California Peer Support Specialist certification throughout employment.
- Meet all applicable Medi-Cal requirements for Peer Support Services.
- Be eligible to provide Medi-Cal billable Peer Support Services.
- Successfully complete and maintain all organizational and County credentialing requirements.
Core Responsibilities
Peer Support and Participant Engagement
- Utilize professional peer support principles to build trusting relationships with participants.
- Promote hope, resilience, recovery, and community reintegration through participant-centered engagement.
- Model healthy coping strategies, self-advocacy, wellness, and personal responsibility while maintaining appropriate professional boundaries.
- Encourage participant self-determination and active participation in care planning.
- Assist participants in identifying personal strengths, recovery goals, and meaningful pathways toward long-term stability.
Outreach, Engagement and Enrollment
- Receive and respond to referrals from County jails, the Probation Department, Medi-Cal Managed Care Plans, and community sources
- Conduct outreach and engagement activities to enroll eligible participants into the care management program
- Build and sustain trusting, open relationships with participants, community organizations, and service providers
Comprehensive Assessment and Care Planning
- Conduct psychosocial screenings and needs/strengths assessments for each enrolled participant
- Develop individualized care management plans with SMART goals in collaboration with participants and the clinical team
- Communicate with referring entities to inform and update reentry case plans
- Monitor participant progress and adjust plans in coordination with the Clinical Consultant and Program Manager
Care Coordination and Systems Navigation
- Provide a minimum of 4 hours of care management services per participant per month
- Facilitate warm handoffs and supported referrals to housing, employment, education, benefits, substance use treatment, and behavioral health services
- Accompany participants to key medical, legal, and social service appointments as needed
- Link participants experiencing homelessness to the Coordinated Entry System (CES)
- Assist with transitions from incarceration, hospitals, and treatment facilities back into the community
- Connect participants to IHSS, home health, transportation, and other supportive services as appropriate
Documentation and Compliance
- Document all services accurately and on time in the program's electronic case management platform
- Maintain strict participant confidentiality and HIPAA compliance
- Participate in regular team meetings, case conferences, and required trainings
- Successfully complete and maintain all required background clearances
Minimum Qualifications
- Current California Certified Peer Support Specialist certification required.
- Eligible to provide Medi-Cal billable Peer Support Services.
- Demonstrated ability to build trusting relationships with justice-involved individuals navigating community reentry.
- Strong understanding of recovery-oriented, trauma-informed, and person-centered service delivery.
- Strong written and verbal communication skills.
- Valid California driver's license or identification, proof of vehicle insurance, reliable transportation, or ability to utilize public transportation for field-based work.
- Experience with electronic documentation systems preferred.
- Previous experience providing peer support, care management, outreach, behavioral health, or reentry services preferred.
Why SISTAHFRIENDS?
- We have been providing reentry services long before they became a funding priority—and we do so with clinical depth and community accountability.
- We are a gender-responsive organization dedicated to serving individuals with criminal justice involvement, with a particular commitment to women and girls in the reentry pipeline
- Your lived experience is not a liability here - it is expertise we actively recruit and compensate
- You will work on a multi-disciplinary team with strong clinical supervision, clear program structure, and real support
- Opportunities to grow professionally within a mission-driven organization that is expanding its services across Los Angeles County
- Competitive hourly compensation, vacation, and sick leave
Physical Demands
Stand, walk, and sit frequently, handle items such paper, pens, telephone, computer, etc., touch and handle and touch objects such as office supplies, brochures, copy machine, occasionally, reach upward or outward, reach above the shoulder, climb (use of a step stool), kneel (to pick up an object off of the floor or under the desk) bend occasionally, lift / carry occasionally - Up to 50 pounds, and push/pull occasionally - Up to 50 pounds.
Certificates and Licenses
- Current California Certified Peer Support Specialist certification.
- Valid California driver’s license or identification.
- Proof of vehicle insurance and reliable transportation or ability to utilize public transportation
- Ability to meet all County and Medi-Cal credentialing requirements
Work Environment
General office setting with frequent field-based work throughout Los Angeles County. This position requires regular travel to meet participants in community settings, medical appointments, correctional transition points, social service agencies, and other approved service locations.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Los Angeles, CA 90008
