Company Description
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
Job Description
The Senior Outbound Sales Manager provides strategic leadership for Public Storage’s outbound sales function, overseeing multiple campaigns and teams to drive revenue growth, conversion improvement, and customer experience excellence.
Reporting to the Vice President of Sales, this role leads the Outbound Sales Manager and broader outbound operations. The ideal candidate brings strong sales leadership, analytical rigor, and the ability to influence cross-functional priorities. This leader will establish operating goals, evaluate performance against key business outcomes, and use data, analytics, and AI insights to optimize results.
The role also serves as a key partner to senior leadership, delivering executive-level reporting, recommendations, and insights to support planning, resource allocation, and continuous improvement.
Key Focus Areas
Lead outbound sales strategy and operating model
Directly manage and develop the Outbound Sales Manager
Drive revenue, conversion, and efficiency across campaigns
Use data, analytics, and AI to inform decisions
Present performance insights, forecasts, and recommendations to senior leadership
Oversee BPO partnerships to improve performance and consistency
Principal Responsibilities
1. Strategic Outbound Sales Leadership
Lead outbound sales strategy, structure, and performance management
Use all available tools and resources to improve sales behaviors, strengthen execution, and increase productivity
Leverage call listening, data analytics, observed coaching, AI analytics, and other performance insights to identify opportunities and support development
Innovate new sales techniques and approaches to improve conversion and overall team effectiveness
Develop supervisors and managers through observed coaching, one-on-one interactions, and ongoing feedback to strengthen leadership skills and performance
Manage and develop the Outbound Sales Manager and support team leaders
Drive revenue, conversion, and operational efficiency across campaigns
2. Leadership and Talent Development
Coach and develop the Outbound Sales Manager and BPO leaders to improve performance
Build organizational capability through leadership development, performance management, and succession planning
Ensure strong recruiting, onboarding, training, and retention practices
Foster a high-performance culture built on accountability, collaboration, and continuous improvement
Assess leadership effectiveness and implement development plans as needed
3. Revenue and Performance Management
Monitor campaign performance to drive rentals and revenue growth
Identify trends, risks, and opportunities affecting conversion and attainment
Set clear expectations and escalation paths for underperformance
Review and approve initiatives that improve conversion, efficiency, and productivity
Ensure the team maximizes revenue opportunities through effective sales execution
4. Executive Reporting and Business Insights
Prepare and present performance updates, forecasts, and strategic recommendations to the VP of Sales and senior leaders
Translate complex data into clear executive summaries and business narratives
Use dashboards, call analytics, and customer behavior trends to guide decisions
Recommend changes to staffing, workflow, campaign design, and resource allocation based on business intelligence
Lead business reviews for the outbound sales function
5. Process, Systems, and Innovation
Assess and improve outbound workflows, systems, and supporting technologies
Partner with IT, Workforce Management, Marketing, and other stakeholders to enhance CRM, dialer, and reporting tools
Identify opportunities to apply AI, automation, and analytics to improve sales effectiveness
Drive process standardization and operational discipline across campaigns
Lead pilot initiatives and continuous improvement efforts that strengthen performance
6. BPO Partnership Management
Oversee BPO partners supporting outbound sales operations
Ensure alignment with performance expectations, service standards, and business priorities
Monitor results and partner with internal and external teams to improve conversion, efficiency, and quality
Support governance, coaching, and performance reviews for BPO operations
Identify opportunities to improve BPO performance through training, process changes, and accountability measures
Qualifications
Required
8+ years of progressive sales leadership experience, preferably in outbound, inside sales, or call center environments
Proven ability to lead managers or multi-level teams in a performance-driven environment
Demonstrated success driving revenue growth, conversion improvement, and operational excellence
Strong strategic, analytical, and business planning skills
Experience presenting to senior leadership and influencing executive decisions
Proven ability to build and lead high-performing sales organizations
Strong communication, leadership, and change management capabilities
Solid understanding of legal requirements and restrictions associated with outbound dialing campaigns
Preferred
Experience in storage, real estate, or related service industries
Experience managing outbound sales functions at scale
Familiarity with AI-enabled sales tools, speech analytics, and performance intelligence platforms
Background in CRM, forecasting, and sales operations
Experience working with or managing BPO partnerships
Experience with dialer technologies, reporting, and performance measurement
Bachelor’s degree in Business, Marketing, or related field
Success Metrics
Outbound revenue growth and campaign contribution
Conversion rates across outbound campaigns
Leadership effectiveness and Outbound Sales Manager performance
Operational efficiency and process improvement results
Adoption of data-driven improvements and technology enhancements
Executive stakeholder satisfaction with reporting, planning, and strategic insight
Customer experience and quality outcomes
Additional Information
Compensation
Base Pay Range: $130,000 - $140,000
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
Workplace
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One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**
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