Top 2 Summer analyst Jobs in Los Angeles Ca

TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA Metro —Los Angeles, CA
- $32.37 - $48.53 an hour
- Temporary
- Microsoft Outlook
- Computer Science
- Writing skills
- Paid jury duty
- AD&D insurance
3d
Market Research Analyst, Entertainment, Gaming, Sports & Tech
National Research Group —Culver City, CA
- $62,000 - $70,500 a year
- Full-time
- Marketing
- Bachelor of Science
- Writing skills
- Paid parental leave
- Dental insurance

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Market Research Analyst, Entertainment, Gaming, Sports & Tech
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TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)

LA Metro -
Los Angeles, CA

Apply Now

Job Details

Temporary
$32.37 - $48.53 an hour
3 days ago

Benefits

Paid jury duty
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Credit union membership
Flexible schedule
Life insurance

Qualifications

Computer operation
Phone communication
Writing skills
English
User training (technical support)
Wireless communication system operation
Forecasting
Desktop applications
Vendor communication
Telephone systems
Office phone management
Mobile devices

Full Job Description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

*THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department.*

Provides initial technical support to users through phone, collaboration applications, or in person by using system administration tools, solving issues, and working with other technical teams to address complex problems.
Recruitment Timelines: Interviews are projected to be scheduled for the week of August 24, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

Works the Help Desk providing customer assistance on network resources, including Microsoft Office, Outlook, internet/intranet, and other Metro-standard software; responds to telephone calls, voicemails, and e-mails
Assists customers with network and application passwords (reset/unlock/change)
Assists with self-service access
Logs and assigns trouble tickets, requests, and work orders to corresponding work groups; may gather information and troubleshoot
Coordinates the resolution of computer processing problems between users, systems programming, applications programming, computer operations, and telecommunications staff
Responds to customer service surveys
Distributes pagers and cellular phones
Prepares reports and correspondence, generates monthly graphs and statistics, and generates monthly status reports
Participates in the department's information security, disaster recovery, and safety programs

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Computer Science, Management Information Systems, Business, Public Administration, or a related field

Experience

None Required; experience managing Microsoft Windows network environment or advanced experience with Microsoft Office programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
On-call, weekend, overtime work, and travel are required

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

Experience isolating and troubleshooting issues in Microsoft Office Suite applications and end-user hardware
Experience configuring and deploying cellular devices, including installing applications, distributing equipment, and asset tracking
Experience collaborating with internal departments to address inquiries and deliver tailored solutions
Experience maintaining wired and wireless networks while ensuring end-user compliance with organizational security protocols
Experience delivering exceptional customer service in a technical environment, including the ability to communicate complex technical concepts clearly and effectively to non-technical users

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Use of network, computers, and various office equipment
Office programs
Wireless devices and telephones
Applicable business software applications
Computer operating systems
Help desk functions and procedures
File access concepts, procedures and commands
Good customer service

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Answering telephone calls and assisting customers with various issues
Computer use
Using account management tools
Use of wireless devices and telephone functions
Analyzing situations, troubleshooting and identifying problems, and providing solutions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Use call reporting/tracking systems
Analyze and troubleshoot network connections
Analyze and troubleshoot/assist with wireless technical issues
Communicate verbally or in writing with vendors
Prepare reports and correspondence and maintain accurate records
Understand, interpret, and apply laws, rules, regulations, policies, and procedures
Perform training on software applications
Forecast production needs
Read, write, speak, and understand English

Special Conditions

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

Typical office situation
Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required

(MN)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

Kaiser medical insurance
Public Pension Plan
457/401K Plan
Flex Spending
Paid Sick Time
Fare Media
Rideshare Subsidies
Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Apply Now

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summer analyst jobs in los angeles ca

TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)

Market Research Analyst, Entertainment, Gaming, Sports & Tech

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