Top 44 Senior customer service representative Jobs in Los Feliz, Ca

Sr Client Engagement Specialist
Forest Lawn —Glendale, CA
- $27.65 - $32.65 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Spanish
- Computer literacy
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —West Hills, CA
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
14d
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Sr Svc Agent/Non-DOT
FedEx —North Hills, CA
- $22.25 - $32.52 an hour
- Part-time
- Mid-level
- Ability to lift 50 pounds
- Fair chance
- Health insurance
- Dental insurance
3d
Senior Customer Success Manager, Consumables
Amazon.com Services LLC —Santa Monica, CA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- SQL
- AD&D insurance
- Health insurance
Senior Client Manager
Gallagher Benefit Services —Glendale, CA
- $83,500 - $163,000 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply
Sr. Client Relations Associate
Pierre Landscape Construction —Irwindale, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Parental leave
Senior Customer Success Manager , Consumables, Health & Personal Care
Amazon.com Services LLC - A57 —Santa Monica, CA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Customer Health & Critical Accounts
MongoDB —Los Angeles, CA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Manager, Retention and Lifecycle
Grüns —Los Angeles, CA
- $130,000 - $160,000 a year
- Remote
- Management
- Senior level
- Paid time off
Quick Apply
Senior Strategic Implementation Consultant
Samsara —Los Angeles, CA
- $109,480 - $165,600 a year
- Bachelor's degree
- Travel
- Mentoring
- Parental leave
5d
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook

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Sr Client Engagement Specialist

Forest Lawn -
Glendale, CA

Apply Now

Job Details

Full-time
$27.65 - $32.65 an hour

Qualifications

Microsoft Word
Customer relationship building
Phone communication
Computer literacy
Client rapport building
High school diploma or GED
Typing

Full Job Description

The Information Office, centrally located at our Glendale location, is operated by a highly efficient, friendly and knowledgeable staff that is available 24 hours a day, 7 days a week to conveniently serve and direct our families’ needs. The Client Engagement Specialist will use a multi-channel communication system to provide information and secure appointments for Advance Planning from client families who are responding to a Marketing promotion such as ad generated leads. This position offers a wonderful opportunity to learn how all of Forest Lawn’s departments operate and gain valuable experience in a fast-paced professional and service-oriented environment that can advance into a meaningful career.

What You'll Be Doing

Educate and Empower client Families on the value of Preplanning.
Interact with families over multichannel phone, email, chat and social media with potential client families and communicates effectively to determine their pre-planning needs.
Deliver prompt, accurate, courteous customer service to client families over multichannel systems via phone, chat, email and social media channels.
Work with manager to consistently achieve appointment setting goals.
Utilize and monitor social media leads to achieve appointment setting goals.
Work with CRM system to track incoming calls related to Advance Planning as well as general inquiries
Answer families’ basic questions relating to funeral arrangements, packages, services and property.
Actively listen, ask probing questions, understand concerns and overcome objections to provide guidance and direction potential client families.
Direct and transfers callers to other departments as requested.
Gather client families’ information and routes qualified opportunities to secure appointment for Planning Advisor.
Stay up-to-date on product and service knowledge to answer client families' questions accurately.
Consistently follow up on warm leads to create appointment opportunities for Planning Advisors.

Bilingual in Spanish-Read and Write; or Armenian- Speak.
Minimum of 1-2 years’ experience within a Inbound/Outbound call center.
Must type at least 45 wpm.
PC Literate; have basic knowledge of Word and Excel.
Must be flexible with work schedule to provide coverage for all shifts.
Previous experience working in a high volume and customer service oriented environment.
Ability to build and maintain rapport with client families through various communications channels such as telephone, social media and email.
High school diploma or general education degree (GED).
Ability to work both independently and efficiently in-office and remotely (Hybrid) as well as part of a team.
Must be able to work weekends and holidays.

Preferred Qualifications

Minimum 2 years of experience with inside sales.
Previous experience with outbound warm lead calling, inside sales, telemarketing, and/or salesforce.

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Click here to learn more about our benefit offerings.

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.

Apply Now

Refine Your Search

senior customer service representative jobs in los feliz, ca

Sr Client Engagement Specialist

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Sr. Account Management Associate (Remote)

Senior Service Professional

Sr Svc Agent/Non-DOT

Senior Customer Success Manager, Consumables

Senior Client Manager

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Sr. Client Relations Associate

Senior Community Health Worker (Office)

Sr. Manager, Customer Success

Senior Customer Success Manager , Consumables, Health & Personal Care

Customer Success Manager

Senior Director, Customer Health & Critical Accounts

Senior Customer Success Manager, Enterprise - West

Customer Care Manager

Senior Manager, Retention and Lifecycle

Senior Strategic Implementation Consultant

Support Lead

Senior Community Health Worker, Ambulatory Care Network (Office)

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