Job Title: Admissions Associate
Job code:
FLSA Status:
_ Exempt X Non-exempt
Program: Progressive PHP of Seaside Health System
Reports To: Admissions Supervisor
Supervisory Responsibility (check one):
Yes X No
Origination Date: May 2022
Date Approved:
Ø Equal Employment Opportunity
Progressive PHP of Seaside Health System is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.
Ø Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Position Summary:
The Admissions Associate assists with the admission of patients by coordinating inquiry calls and admissions between referral sources and clinical staff.
Qualifications:
Education
Years of Related Experience
Minimum
Preferred
Minimum
Preferred
High School Graduate / Equivalent
0-1
X
Professional Certification
1-3
X
Technical School / 1 Year College
3-5
Technical School / 2 Years College / Associate’s Degree
5-8
Bachelor’s Degree
X
8-10
Master’s Degree
Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):
Education: Bachelor’s degree in related field. Will be required to maintain CPI and CPR certifications.
Work experience: Experience in a mental health or substance abuse treatment setting preferred.
Knowledge, Skills & Abilities: Must have excellent telephone etiquette; excellent organizational and time management skills. Completes assignments accurately, in a timely manner, and within procedural guidelines. Organizes and prioritizes work. Must be computer literate.
Interpersonal Skills: Must have strong communication skills (oral and written); positive people skills; team player; tact and cooperativeness; initiative; ability to handle fast-paced workload; ability to work in environment with frequent interruptions. Displays self-direction by seeking solutions to problems. Seeks out and offers new ideas for improving processes. Deals constructively with stress. Attention to detail required.
General Performance: Displays willingness to help others. Uses appropriate customer etiquette, e.g., telephone, conversation, demeanor, etc. Takes directions well, accepts constructive criticism and responds accordingly. Respects customer’s, co-worker’s, and organization’s confidentiality. Follow policies/procedures such as appearance, dress, safety, appropriate patient/staff interactions, etc. Works positively with both internal and external customers. Is punctual in all aspects of work. Adheres to attendance policy.
Travel Requirements: None.
Essential Job Duties
% of Time
1.
Assist Admission’s Supervisor with the admissions process:
- Answer incoming telephone inquiries.
- Gather necessary information from caller via fax, mail, phone, etc.
- Consult with professional staff regarding appropriateness of admission or suitable referral sources.
- Obtain/verify financial arrangements/third party payer coverage.
- Assist in arranging transportation from facility.
- Assist in communication with other departments regarding admissions.
- Complete all necessary paperwork involved with inquiry/admissions process.
- Assist Admissions Supervisor in compiling all inquiry calls to the facility and track the final disposition.
- Establishing and maintaining excellent referral communications.
95%
3.
Other duties as assigned/required
5%
Guidance Requirement: Indicate the degree to which the position is guided by the Supervisor/Manager
(Check One)
Direct supervision given. Specific / Detailed instructions provided.
Procedures well established. Few decisions made. Supervisor readily available as needed.
X
Independent judgment necessary. Supervisor is usually available.
Little to no guidance provided by supervisor on daily basis.
Physical Effort Requirement: (Check One)
Little/no physical effort
Physical Effort found in normal office environment
X
Occasional physical effort (e.g., continuous typing, prolonged standing/bending, etc.)
Frequent/strenuous physical effort (e.g., lifting, moving heavy objects, etc.)
