Top 17 Security administrator entry Jobs in Louisiana

Support Analyst II
Exigo Technology Services, LLC —Baton Rouge, LA
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Helpdesk Administrator I
Universal Data Inc —New Orleans, LA
- Full-time
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Test Center Administrator/Proctor- Full Time
PSI Services LLC —Metairie, LA
- $16 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Exigo Technology Services, LLC —Baton Rouge, LA
- Weekends as needed
- Azure
- Research
- Mid-level
Recruit
Orleans Parish Sheriff' —New Orleans, LA
- $18.45 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Concierge, Day Shift - AL | WEEKENDS ONLY 8am-5pm (SAT & SUN)
Sunshine Retirement Living Llc —Lake Charles, LA
- $14 - $15 an hour
- Weekends only
- Serving
- 18 years or older
- Writing skills
Quick Apply
Ardent Services, LLC - Fuel Card (WEX) Administrator
Ardent Services, LLC —Covington, LA
- $20 an hour
- Full-time
- Mid-level
- Office
- Ability to climb stairs
- Fuel card
- Health savings account
Project Administrator, Associate
M.C. Dean, Inc —Monroe, LA
- Full-time
- Word processing
- Research
- Mid-level
INFRASTRUCTURE SERVICES SUPPORT TECHNICIAN
Education-Board of Regents —Baton Rouge, LA
- $50,000 - $65,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Computer Science
- Health insurance
- Life insurance
10d
Adult Education Proctor/Data Specialist
River Parishes Community College —Gonzales, LA
- $36,000 - $45,000 a year
- Evenings as needed
- Background check
- Microsoft Outlook
- Customer service
School Security Counselor-Elementary & High School
Algiers Charter School Association —New Orleans, LA
- Full-time
- High school
- Pass drug screening
- Mid-level
Trust Operations Specialist
Hancock Whitney —New Orleans, LA
- Full-time
- Microsoft Excel
- 5 years
- Research
Payroll and Benefits Specialist
CommuniHealth Services, Inc. —Bastrop, LA
- From $20.56 an hour
- Overtime
- HIPAA
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Executive Director of Enterprise Applications and Application Development
LCTC System —Baton Rouge, LA
- Full-time
- Computer Science
- Customer service
- 5 years
- Health insurance
- Dental insurance
Licensed School Social Worker/Counselor (LCSW or LPC)
KIPP New Orleans Schools —New Orleans, LA
- Weekends as needed
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply

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Check out jobs in cities near your current location, Columbus

Cybersecurity Analyst - Entry Level
NiSource —Columbus, OH
As a Cybersecurity Analyst you will support the administration, configuration, implementation, and ongoing operation of enterprise identity, privileged access,…
$82,200 - $123,200 a year
9d
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
The IT Engineer 1 works under the direction of the Manager IT Applications and is responsible for driving the performance of our IT Service Providers, providing…
$82,200 - $123,200 a year
11d

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security administrator entry jobs near louisiana

Support Analyst II

Exigo Technology Services, LLC
Baton Rouge, LA

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Job Details

Qualifications

Microsoft Excel
IT user and group management
Phone communication
Microsoft Exchange
Windows
Email configuration (technical support)
Productivity software support
Remote access management
Remote access software
WAN
macOS administration
Microsoft Teams
macOS
VPN management
Identity and access management (IAM) solutions
Client interaction via phone calls

Full Job Description

Job Purpose

The Support Analyst II provides intermediate technical support within Exigo’s managed services division and serves as an escalation resource for Tier 1 support teams. This position assists front-line analysts and works directly with client IT contacts and end users to diagnose, troubleshoot, document, resolve, and escalate technical issues across user accounts, endpoints, Microsoft 365, common business applications, remote access, cloud services, basic infrastructure, and network connectivity.

The ideal candidate is customer-focused, analytical, dependable, and organized, with the ability to manage multiple priorities, communicate clearly, research issues thoroughly, and maintain ownership of tickets through resolution or formal escalation.

Role Snapshot

Role Level

Level 2 / intermediate service desk and escalation support

Primary Focus

Resolving escalated tickets, supporting Tier 1 teams, documenting solutions, and coordinating next-level resources

Customer Interaction

Direct client IT team and user contact for troubleshooting, escalation, clarification, and follow-up

Internal Interaction

Works with Tier 1 analysts, service desk leadership, system administrators, engineers, vendors, vCIOs, and account teams

Schedule

Rotational after-hours, weekend, or holiday support may be required

Main Responsibilities

Service Desk Support & Ticket Ownership

Identify, isolate, troubleshoot, and resolve Level 1 and Level 2 IT-related issues.

Assist Tier 1 support teams with user tickets and provide support directly to client IT teams when required.

Log, categorize, prioritize, update, and track customer requests using the approved problem-tracking or ticketing platform.

Escalate problems to Tier 2, Tier 3, internal engineering teams, outside vendors, or client IT resources when additional expertise or authority is required.

Follow up on assigned requests according to Service Level Agreements and internal service delivery expectations.

Monitor Service Desk queues to ensure requests are logged correctly, documented clearly, prioritized appropriately, and handled within agreed timeframes.

Endpoint, User & Application Support

Provide intermediate support for Microsoft productivity applications including Outlook, Word, Excel, PowerPoint, Project, Publisher, Visio, Teams, OneDrive, SharePoint, and related Microsoft 365 applications.Windows 11, basic macOS administration, desktop applications, antivirus/security tools, and remote support utilities.

Provide first-level hardware support for servers, laptops, desktops, tablets/notepads, mobile phones, printers, and peripheral devices.

Troubleshoot user profile issues, mapped drives, file share access, print queue problems, remote access, browser issues, application access, and common endpoint problems.

Analyze and, when appropriate, reproduce reported issues and document the steps required to reproduce, troubleshoot, and resolve them.

Identity Access & Microsoft 365 Administration

Administer user accounts according to established standards and procedures, including creating new users, disabling or deleting users, and supporting account changes.

Administer user profiles, including group access, file share access, mailbox access, remote access, and application access based on approved requests.

Administer user passwords, including assigning temporary passwords and resetting passwords according to security standards.

Provide second-level support for Microsoft Exchange, Microsoft 365, and Google Workspace administration functions, including user creation and password resets based on approved procedures.

Document all account, access, password, and administrative actions clearly in the ticketing system.

Monitoring, Remote Tools & Infrastructure Support

Use remote support, monitoring, and endpoint management tools such as ConnectWise, Autotask, DATTO RMM, SolarWinds, Microsoft SCCM, Microsoft Intune, or similar platforms to investigate and resolve issues.

Monitor server and application availability and proactively alert internal teams or service providers to critical conditions requiring immediate resolution.

Provide first-level support for firewall, antivirus, endpoint security, and virus management issues.

Perform basic troubleshooting of WAN, LAN, TCP/IP, Wi-Fi, VPN, DNS, DHCP, firewall, router, printing, and remote access issues before escalation.

Maintain awareness of telecommunications and IP telephony concepts where applicable.

Research, Documentation & Communication

Research technical problems thoroughly and communicate findings, solutions, and next steps consistently and accurately in writing.

Maintain strong grammar, spelling, tone, and professionalism in ticket notes, client updates, internal documentation, and technical findings.

Create or improve knowledge base articles, internal procedures, customer-specific notes, and troubleshooting guides when recurring issues are identified.

Foster excellent working relationships and communications with customers, internal teams, and vendors.

Handle more than one assignment at once while maintaining accuracy, urgency, professionalism, and attention to detail.

Teamwork, Escalation & On-Call Support

Coordinate with the Operations Manager, Service Desk Manager, lead consultant / vCIO, managed services team members, vendors, and customer contacts as needed.

Follow established escalation, change control, security, documentation, time entry, and service desk procedures.

Accept ownership of assigned problems until they are resolved, escalated, or formally transitioned through the appropriate process.

Participate in a primary after-hours on-call support role on an ongoing rotation basis.

Identify opportunities to improve support processes, ticket quality, documentation, automation, customer satisfaction, and operational efficiency.

Decision Making

Determines appropriate troubleshooting steps, ticket update cadence, priority recommendations, escalation timing, and customer communication for assigned and escalated issues.

Responsible for escalating calls and tickets to Tier 2, Tier 3, vendors, internal engineering teams, or customer IT resources when resolution requires additional expertise, access, or authority.

Expected to keep technical processes under regular review and report recommended changes to the Service Desk Manager or Operations Manager.

Expected to maintain ownership of assigned issues until they are resolved or formally transitioned through the approved escalation path.

Working Relationships & Contacts

Internal Contacts

Tier 1 support teams

Service Desk Manager

Operations Manager

System administrators

Tier 2 / Tier 3 engineers

Managed services team members

Lead consultant / vCIO and account team

Customer / External Contacts

Customer liaison / point of contact

Client IT staff

Customer users

Outside support vendors

Software, hardware, telecom, and security providers

Required Qualifications

Minimum two years of college or equivalent work experience preferred.

Prior IT support, service desk, desktop support, technical support, managed services, or escalation support experience preferred.

Professional presentation, phone manner, customer service skills, and ability to communicate clearly with technical and non-technical users.

Basic understanding of how network environments operate and how applications function within those environments.

Understanding of Windows desktop administration and basic macOS support.

Basic understanding of WAN, LAN, TCP/IP, Wi-Fi, VPN, firewall, DNS, DHCP, and remote access concepts

Experience with Microsoft 365, Exchange Online, Outlook, Teams, Active Directory, password resets, user account changes, file share access, printers, and common desktop applications.

Experience with remote support tools, monitoring tools, endpoint management tools, or RMM platforms such as ConnectWise Automate, SolarWinds, SCCM, Intune, or similar tools preferred.

Preferred Qualifications

Microsoft Certification, CompTIA, Fortinet, or endpoint administration certification preferred but not required.

Experience in a Managed Services Provider environment.

Experience working with ticketing systems, SLAs, escalation procedures, change control, customer service metrics, and service delivery documentation.

Experience with Microsoft 365 administration, Google Workspace administration, endpoint security, antivirus tools, and remote access tools.

Some telecommunications or IP telephony experience preferred.

Work Environment

Hybrid, remote, office, and onsite customer support depending on customer and business needs.

Rotational after-hours, weekend, and holiday support may be required.

Must be flexible to take on other duties as assigned and support changing customer needs.

Occasional onsite customer support may be required when escalated issues require direct presence.

Core Competencies

Ticket Ownership

Advanced Troubleshooting

Customer Service

Clear Documentation

Research Discipline

Escalation Judgment

Microsoft 365 Support

Endpoint Support

Network Fundamentals

Reliability

Team Collaboration

Continuous Improvement

Apply Now

Refine Your Search

security administrator entry jobs in louisiana

Support Analyst II

Helpdesk Administrator I

Test Center Administrator/Proctor- Full Time

Systems Administrator

Recruit

Concierge, Day Shift - AL | WEEKENDS ONLY 8am-5pm (SAT & SUN)

Ardent Services, LLC - Fuel Card (WEX) Administrator

Project Administrator, Associate

INFRASTRUCTURE SERVICES SUPPORT TECHNICIAN

Adult Education Proctor/Data Specialist

School Security Counselor-Elementary & High School

Trust Operations Specialist

Payroll and Benefits Specialist

Executive Director of Enterprise Applications and Application Development

Licensed School Social Worker/Counselor (LCSW or LPC)