Three (3) to five (5) years’ experience casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred).
College degree or equivalent experience preferred.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Must be proficient with customer Point-of-Service systems.
Excellent interpersonal, communication, problem solving and analytical skills required.
Must have excellent customer service skills.
Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Avid member of the local community, including commercial and industry awareness.
Must be able to listen and respond to visual and aural cues.
Must have excellent oral and written communication skills.
Must be able to read, write, speak and understand English.
Must be able to work nights, weekends, and holidays.
Must obtain a Louisiana Non-Key Gaming License, Responsible Vendor Certification, and Bossier ABO Card.
