Top 466 It site support manager Jobs in Louisville, Ky

IT Help Desk Tier 2 DevOps Analyst
Texas Roadhouse —Louisville, KY
- Weekends as needed
- Hybrid work
- Hospitality
- Computer science
- Azure
- Paid parental leave
- Health insurance
6d
Technical Product Manager Advisor
Jack Henry & Associates —Louisville, KY
- $107,700 - $155,000 a year
- Hybrid work
- Data analysis skills
- Mid-level
- Bachelor's degree
6d
Quality Manager
HOSKIN & MUIR INC —Louisville, KY
- $120,000 - $140,000 a year
- Full-time
- Engineering
- Manufacturing
- Senior level
5d
Electrician
Tom Drexler Plumbing —Louisville, KY
- $70,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
Manager Maintenance
Yanfeng Automotive —Louisville, KY
- Extended hours
- Team management
- Travel
- Organizational skills
6d
Biomedical Technician II
MEDICAL TECHNOLOGY ASSOCIATES LLC —Louisville, KY
- Background check
- Mid-level
- Associate's degree
Quick Apply
Pharmacy Fulfillment Supervisor
Onco360 —Louisville, KY
- From $145,000 a year
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Systems & Warehouse Manager
Niagara Bottling —Jeffersonville, IN
- Full-time
- Master's degree
- Bachelor's degree
- Conflict management
- Health savings account
- AD&D insurance
Quick Apply
Supervisor - St. Matthews, KY
SpeedWash Car Wash —Saint Matthews, KY
- $16 - $18 an hour
- Weekends as needed
- Spanish
- Bachelor of Science
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Desktop Support Technician
Brook + Whittle —New Albany, IN
- $75,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Opportunities for advancement
Inventory Buyer
Odeko —Louisville, KY
- $60,000 - $65,000 a year
- Remote
- Customer service
- Mid-level
- Math
- Health insurance
Quick Apply
8d
Claims Specialist Team Lead
PharMerica —Louisville, KY
- Full-time
- Remote
- Word processing
- Computer literacy
- No high school diploma
- Health insurance
- Dental insurance
14d
Supply Chain Analyst
Texas Roadhouse —Louisville, KY
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
8d
Learning Experience Designer, Learning Excellence and Development (LEAD)
Amazon.com Services LLC —Shepherdsville, KY
- $83,200 - $145,500 a year
- Full-time
- Up to 50% travel
- SQL
- Bachelor's degree
- AD&D insurance
- Health insurance
Program Manager
Control Touch Systems, LLC —Louisville, KY
- $120,000 - $165,000 a year
- Full-time
- Office
- 8 years
- Analysis skills
Quick Apply
Area Manager
AECOM —Louisville, KY
- $131,000 - $165,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 8 years
- AD&D insurance
- Employee stock purchase plan
Engineer: Tier 2 (On-site)
Trace3 —Louisville, KY
- $85,000 - $95,000 a year
- 5 years
- English
- Research
- Health savings account
- Disability insurance
Public Assistance (PA) Project Delivery Manager
AECOM —Louisville, KY
- $50 - $60 an hour
- Contract
- 6 years
- Customer service
- Bachelor of Science
- AD&D insurance
- Employee stock purchase plan
Community Manager
IRT MANAGEMENT —Louisville, KY
- Full-time
- Microsoft Word
- Mid-level
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
7d
Customer Systems Advocate
Fortna Systems, Inc. —Prospect, KY
- $66,100 - $99,200 a year
- Full-time
- 5 years
- Mid-level
- US work authorization
Quick Apply

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it site support manager jobs near louisville, ky

IT Help Desk Tier 2 DevOps Analyst

Texas Roadhouse -
Louisville, KY

Apply Now

Job Details

Full-time
6 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Parental leave
Vision insurance
Bereavement leave

Qualifications

POS systems

Full Job Description

Ready to Love Your Job?

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks
Are you the go-to person when technology gets tricky? As an IT Help Desk Tier 2 DevOps Analyst, you'll play a critical role in keeping restaurant technology running smoothly across thousands of locations. You'll serve as an escalation expert for complex technical issues, support enterprise-wide POS and store systems, and help drive innovative solutions through automation, monitoring, and continuous improvement. If you enjoy solving challenging problems, building efficiencies, and making a direct impact on the restaurant experience, this role is for you.

This is an on-site hybrid schedule (minimum 3 days in the office) at the Texas Roadhouse Support Center located in Louisville, Kentucky.

Work Schedule: This position is scheduled for four weekday shifts from 9:00 AM to 5:00 PM EST, with three of those shifts worked from the office. In addition, the role includes one weekend shift from 8:00 AM to 4:00 PM EST. Team members may occasionally be required to work early morning or evening shifts to support business needs. The position also requires holiday coverage, excluding Thanksgiving Day and New Year's Day, as well as participation in the team's on-call rotation.

What's On Your Plate

Serve as the escalation point for Tier 1 support technicians, resolving complex store technology issues.
Troubleshoot and support POS systems, hardware, software, network connectivity, and endpoint devices.
Monitor system health with observability tools and proactively identify opportunities to improve reliability.
Own incidents from diagnosis through resolution, including root cause analysis and documentation.
Develop and maintain automation scripts to streamline support processes and improve efficiency.
Manage software deployments, upgrades, patching, and technology rollouts across restaurant environments.
Support Active Directory, Group Policy, endpoint management, software distribution, and mobile device management platforms.
Partner with vendors and internal teams to resolve recurring issues and enhance system performance.
Lead technical projects and deployment initiatives using Azure DevOps and related tools.
Contribute to new store openings, remodels, and enterprise technology implementations.
Create and maintain technical documentation, knowledge base articles, and operational procedures.
Participate in on-call support, maintenance windows, and after-hours troubleshooting as needed.

Your Recipe for Success

3+ years of experience in IT support, systems administration, or a related technical role.
1+ year of experience supporting a retail or restaurant POS system such as NCR Aloha or similar platforms.
Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently.
Experience supporting enterprise technologies including:
Active Directory
Group Policy
Patch management tools
Windows deployment technologies
Microsoft 365
Experience creating and maintaining automation scripts using PowerShell, batch files, JavaScript, or similar tools.
Experience working with monitoring or observability platforms.
Excellent verbal and written communication skills with a customer-first mindset.
Ability to participate in on-call rotations and support evenings, weekends, or holidays as needed.

Bonus Points If You Have

Associate degree in Information Technology, Computer Science, or a related field.
Experience with ServiceNow, New Relic, AutoIT, PDQ, or Ansible.
Azure, CompTIA, ITIL, or other relevant technical certifications.
Experience supporting restaurant, hospitality, or multi-location retail environments.

Why You'll Love Your Job

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:

Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
Convenience services like car detailing, dry cleaning, and even spray tans
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious perks from Willie’s Joynt-our full-service cafe serving up legendary meals

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Apply Now

Refine Your Search

it site support manager jobs in louisville, ky

IT Help Desk Tier 2 DevOps Analyst

Technical Product Manager Advisor

Quality Manager

Electrician

Manager Maintenance

Biomedical Technician II

Pharmacy Fulfillment Supervisor

Systems & Warehouse Manager

Supervisor - St. Matthews, KY

Senior Desktop Support Technician

Inventory Buyer

Claims Specialist Team Lead

Supply Chain Analyst

Learning Experience Designer, Learning Excellence and Development (LEAD)

Program Manager

Area Manager

Engineer: Tier 2 (On-site)

Public Assistance (PA) Project Delivery Manager

Community Manager

Customer Systems Advocate

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