University Hospital - UMC
530 South Jackson Street
Louisville, KY 40202

First Shift (United States of America)
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
The Laboratory Supervisor position will provide technical leadership for the department supervised. The position will be responsible for test development, Quality Control, Quality Assurance, workflow coordination, department training and orientation, supervision of the technical and non-technical employees, and interaction with vendors. The Laboratory Supervisor shall maintain laboratory standards with accrediting bodies including, but not limited to AABB, CAP, CDC, CLIA, FACHT, FDA, JCAHO, and HCFA. Technical competence and good judgment are required as errors could result in serious consequences to patients.
Essential Functions:
- Completes and submits all Evaluations to the Laboratory Manager (includes Initial competency and skills assessment/validation)
- Performs direct observation and ensures competency for all department staff
- Monitors, trends, and reports all Quality Improvement indicators
- Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes. Monitors quality control and proficiency testing for department
- Ensures that accreditation standards are met for department in accordance with CAP, JCAHO, CLIA, AABB, FDA, OSHA, etc
- Demonstrates comprehension of all procedures within the department as defined in the Procedure Manuals. Reviews Manuals biannually, revises procedures as necessary
- Reviews test results, evaluates and resolves discrepancies. Investigates physician complaints
- Distributes workload to section staff taking into consideration priority of work and skill of the employee
- Prepares staff schedule to ensure adequate department coverage
- Maintains staffing for call-ins or other unusual circumstances
- Maintains an adequate reagent and supply inventory in the department
- Evaluates new technologies for the section in conjunction with the Medical Director of the department
- Collaborates with Manager and other Supervisors to meet the educational needs of the staff through presentations, educational materials, online learning, offsite meetings, etc
- Makes recommendation to the Manager for hires, promotions, disciplinary actions and terminations
- Meets regularly with section Medical Director and seeks involvement regarding capital purchases, operational, and technical issues
Shift Requirements:
Shift Length (in hours): 8
# Shifts/Week: 5
Overtime Required: Infrequently Sometimes Often
Other Functions:
- Identifies and reports any safety hazards or concerns
- Follows up on all safety events for department
- Documents attendance and tardy activity for department staff
- Communicates to staff consistently. Holds section huddles daily
- Attends required department or hospital meetings
- Serves in a problem solving role for the department
- Assists in the orientation of new department employees as demonstrated by the completed orientation checklist in the employees personnel file
- Makes suggestions for improvements of procedures and workflow
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
Education:
- MT(ASCP), MT(AMT), MT(HEW), qualified as a technologist under CLIA rules, or equivalent. (required)
- Appropriate Bachelor’s degree required to meet CLIA rules
Experience:
- Four (4) years of hospital laboratory experience in department supervising (required)
- Previous supervisory experience (preferred)
- Previous experience with automated equipment in department supervising (preferred)
Certification:
- MT(ASCP), MT(AMT), MT(HEW) (required)
- Individuals that are newly certified beginning January 2004 must participate in the BOR Certification Maintenance Program
- Specialty certification from American Society of Clinical Pathology (SBB,SC,SH,SM, SCYM, SMB) (preferred)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
- Strong Customer service skills
- Superior Organization skills
- Excellent communication skills
- Extreme attention to detail
- Able to prioritize work duties
- Skilled at remaining calm during periods of stress
- Knowledge of College of American Pathology (ASCP), American Association of Blood Banks (AABB), and/or Food and Drug Administration (FDA) regulatory requirements
Language Ability:
- Must be able to communicate effectively in both verbal and written formats
- Must be able to present in front of small and large groups
Reasoning Ability:
- Able to critically think through complex situations and process improvements
- Able to assist others in developing clinical reasoning skills
Computer Skills:
- Computer literate
- Experience with Microsoft Word, Microsoft Excel, and Cerner EHR required
Additional Responsibilities:
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Maintains confidentiality and protects sensitive data at all times
- Adheres to organizational and department specific safety standards and guidelines
- Works collaboratively and supports efforts of team members
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
- Honoring and caring for the dignity of all persons in mind, body, and spirit
- Ensuring the highest quality of care for those we serve
- Working together as a team to achieve our goals
- Improving continuously by listening, and asking for and responding to feedback
- Seeking new and better ways to meet the needs of those we serve
- Using our resources wisely
- Understanding how each of our roles contributes to the success of UofL Health
