Top 181 Survey manager Jobs in Louisville, Ky

Manager, 401(k) Client Services
ADP —Louisville, KY
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- 401(k)
9h
Compensation Data Product Manager
Mercer —Louisville, KY
- $126,700 - $253,400 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- 401(k)
10d
General Manager
Home2 Suites By Hilton Louisville Downtown NuLu —Louisville, KY
- Full-time
- English
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Community Manager-The Views at Crescent Hill
29th Street —Louisville, KY
- $65,000 - $69,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
9d
INSTRUMENT PERSON I
Bryant Associates, Inc —Louisville, KY
- $32 - $35 an hour
- Full-time
- Pass drug screening
- High school diploma or GED
- Ability to lift 50 pounds
IT Organizational Change Manager
Deloitte —Louisville, KY
- $102,000 - $188,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
- Work from home
1d
Corporate Safety Manager
PSC Industries —Louisville, KY
- $70,000 - $95,000 a year
- Full-time
- Management
- Pass drug screening
- Supervising experience
Quick Apply
Client Service Manager
ADP —Louisville, KY
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Retirement plan
Client Relationship Management - Specialist
Mercer —Louisville, KY
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
2d
SUE Field Supervisor
AECOM —Louisville, KY
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- CPR Certification
- Microsoft Excel
- AD&D insurance
- Employee stock purchase plan
Community Manager
Waypoint Management Services —Jeffersonville, IN
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick Apply
8d
Construction Manager
Volker Development Inc —Louisville, KY
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Front Office Supervisor
Home2 Suites By Hilton Louisville Downtown NuLu —Louisville, KY
- $19 - $21 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
8d
Regional Director of Account Management
Synchrony Pharmacy Louisville —Louisville, KY
- From $90,000 a year
- Full-time
- 3 years
- Ability to lift 50 pounds
- Bachelor's degree
- Wellness program
- Health savings account
Events Services Manager
AJS Hotels —Louisville, KY
- Full-time
- Mid-level
- 3 years
- Communication skills
- Free parking
- Commuter assistance
Quick Apply
10d
Senior Mechanical Engineer (AEC Industry)
KLH Engineers —Louisville, KY
- $125,000 - $150,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Construction Survey CAD Technician
Kapur and Associates —Jeffersonville, IN
- $40,000 - $60,000 a year
- Full-time
- Civil engineering
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
General Manager - Louisville
Five Guys —Louisville, KY
- $18 - $22 an hour
- Full-time
- 18 years or older
- ServSafe
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
PROPERTY MANAGER II
Gene B. Glick Company, Inc. —Louisville, KY
- Weekends as needed
- Word processing
- Mid-level
- Residential
- Paid holidays
- Health insurance
Accounting Clerk
The Brown Hotel —Louisville, KY
- Full-time
- English
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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survey manager jobs near louisville, ky

Manager, 401(k) Client Services

ADP -
Louisville, KY

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Job Details

Full-time
9 hours ago

Benefits

401(k)

Qualifications

Defined contribution retirement plans
Record keeping
Retirement account customer support
Team member evaluation
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Increasing staff retention rates
Managing teams in a customer support role
Phone communication
Customer satisfaction tracking
FINRA
Employee retention
Employee relationship building
HR systems (technically supported)
Performance feedback (performance evaluation method)
Post-sales issue resolution
Employee Retirement Income Security Act of 1974 (ERISA)
Data summary reports
Managing clients in a customer support role
Team development
Schedule management
Quality performance measurement
Professional development support
Bachelor's degree
Managing clients in a finance role
Decision making
Team training

Full Job Description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preferred Qualifications; Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (QKA, QKC,CRPC, ERPA)
FINRA Series 26 license
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General FINRA, DOL, ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, Co-pilot etc)
Demonstrates ability to learn other proprietary system tools
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-management, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge and shape client satisfaction through service experience, scheduled survey's, client calls/visits and day-to-day interaction

#LI-TK1

#LI-Hybrid

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

survey manager jobs in louisville, ky

Manager, 401(k) Client Services

Compensation Data Product Manager

General Manager

Community Manager-The Views at Crescent Hill

INSTRUMENT PERSON I

IT Organizational Change Manager

Corporate Safety Manager

Client Service Manager

Client Relationship Management - Specialist

SUE Field Supervisor

Community Manager

Construction Manager

Front Office Supervisor

Regional Director of Account Management

Events Services Manager

Senior Mechanical Engineer (AEC Industry)

Construction Survey CAD Technician

General Manager - Louisville

PROPERTY MANAGER II

Accounting Clerk

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