We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Manager.
Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Accept rental payments and give immediately to Manager.
Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.
Maintain current resident files.
Maintain and record weekly inspections for the community.
Conduct apartment inspections for renewals or other issues as required.
Distribute all community-issued notices.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral bonuses.
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass background check.
In order to achieve success the Bi-State Management team must embrace certain core principles and values.
Honesty
Integrity
Competence
Tenacity & Enthusiasm
Creativity
Professionalism
Drive
Full-Time Position Monday-Friday 8:30-5:30pm with rotational Saturdays 10am-2pm
Competitive hourly rate and paid bonuses
TEAM ENVIRONMENT and ADVANCEMENT OPPORTUNITIES available
Employer pays 50% of Health Insurance Premium for employees.
FREE Dental and Vision insurance
Life, short-term disability, and other insurances available
401K Retirement plan with up to 4% company match
8 Paid Holidays
Early release with remainder of day paid the day before several holidays
40 Hours paid vacation after 1 year
Company events such as monthly lunches, company outings, and more
Apartment discount available once you complete 90 days probationary period.
Bi-State Management is a family-owned business with roots dating back to 1973 in Louisville, Kentucky. The company expanded into Southern Indiana in 1976. The company focuses on property management, as well as real estate services and development. While our core focus has been on the multi-family side of the industry, Bi-State has experience in single family, commercial, and industrial facets of the industry as well. Our company ownership comes from a diverse background of mortgage and banking industry experience, appraising/real estate, engineering, teaching, and business leadership. For over 25 years, Bi-State was a core partner with Louisville Metro Housing in their mod rehab program and helped tens of thousands of people find affordable rental housing. Our core focus today is traditional residential housing for hard working people in our region.
