Top 8 Call center supervisor Jobs in Louisville Ky

Dispatch Supervisor
The Southern Baptist Theological Seminary —Louisville, KY
- $52,000 - $56,000 a year
- Weekends as needed
- Customer service
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Operations Manager
Global Agility Solutions, LLC —Louisville, KY
- $55,000 - $65,000 a year
- Full-time
- Inventory management
- 3 years
- Bachelor's degree
Quick Apply
Manager Customer Service I RX
Chewy —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
CX Support Manager
Generation Tux —Louisville, KY
- Full-time
- Continuous improvement
- Mentoring
- Senior level
Quick Apply
PU&R Contact Center Operations and Transformation Manager
Deloitte —Louisville, KY
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Hub Shift Supervisor - Wed to Sat (12pm to 10:30pm)
United Tote —Louisville, KY
- Weekends as needed
- Background check
- 18 years or older
- Microsoft Excel
Quick Apply

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Call Center Operations Manager
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Bachelor's Degree preferably in Business, Managementleadership, or any related field. Minimum 3 years' experience in a related field.
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Dispatch Supervisor

The Southern Baptist Theological Seminary -
Louisville, KY

Quick Apply

Job Details

Full-time
$52,000 - $56,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer service
Computer literacy
In-person customer service
High school diploma or GED
Dispatching
Analysis skills
Data entry
Computer skills

Full Job Description

To apply visit www.sbts.edu/employment and submit an application on our website.

JOB SUMMARY:

The Dispatch Supervisor is a member of the Department of Campus Police and reports to the Assistant Chief of Operational Support. The Dispatch Supervisor manages the Campus Police Dispatch Center and includes management oversight of a team of approximately 8-12 dispatchers that work 24/7 to support The Southern Baptist Seminary and Boyce College campus. The Dispatch Supervisor serves as the primary dispatcher for the weekday first shift. The Dispatch Supervisor monitors live feeds from CCTV cameras, fire alarm systems, security systems, and assists with the processing of on average 500 “calls for assistance” per month. The Dispatch Supervisor determines the nature and severity of inbound calls for assistance and takes appropriate remedial action, including dispatching campus police officers to assist, contacting Metro Louisville services as needed, providing verbal directions, emergency instruction, etc.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

Manages a team of approximately 8-12 dispatchers, including performance review, training, scheduling, and approving payroll
Serves as main dispatcher during day shift
Receives calls for service concerning crimes, emergencies, and other requests for police assistance and evaluates information received or observed, prioritizes situations and dispatches appropriate assistance
Communicates accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as may be needed
Monitors campus surveillance system and dispatches campus police officer(s) in response to viewed situations
Monitors fire and burglar alarms and alarm systems for all university buildings
Coordinates departmental paging in the event of a campus emergency
Performs various clerical duties including completing the electronic dispatch log
Performs receptionist duties; responds to questions from walk-in and telephone traffic
Functions as the campus information representative after normal daily business hours and on weekends, handling all phone calls and walk-in contacts
Maintains accurate up-to-date logs of dispatch activity and “lost/found” property
Utilizes restricted access to database in performance of duties; maintains security/confidentiality of records and information, etc. to which exposed
Maintains current working knowledge of departmental regulations, policies, and procedures

Performs other duties as may be assigned by supervisor.

EXPERIENCE:

The person in this position should have five years of service as a dispatcher in a municipal or private sector environment and experience in dealing with the public. They must demonstrate excellent “customer service” skills and be computer literate.

Preference will be given to graduates of the Kentucky Dept. of Criminal Justice Training's Public Safety Dispatch Academy or similar state dispatcher academies.

EDUCATION:

The person in this position will have a high school diploma or GED; some college or technical school education is preferred.

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Police Dispatcher: 2 years (Required)

Ability to Relocate:

Louisville, KY 40206: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in louisville ky

Dispatch Supervisor

Call Center Operations Manager

Manager Customer Service I RX

CX Support Manager

PU&R Contact Center Operations and Transformation Manager

Hub Shift Supervisor - Wed to Sat (12pm to 10:30pm)

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