Top 18 Direct support manager Jobs in Louisville Ky

Senior Manager, Scheduling Workforce
PharMerica —Louisville, KY
- Full-time
- Remote
- 5 years
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
23h
Residential Program Manager - 3rd Shift
Maryhurst —Louisville, KY
- From $56,000 a year
- Full-time
- Childcare
- Mid-level
- Driver's License
Quick Apply
10d
Residential Manager- New Albany
Blue River Services, Inc. —New Albany, IN
- $21 - $23 an hour
- Full-time
- CPR Certification
- Word processing
- Computer literacy
Customer Care Manager (Site Mgr)
Addverb Technologies Usa Inc —Louisville, KY
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Windows
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Unit Manager I - JADAC
Seven Counties Services —Louisville, KY
- Full-time
- Management
- Customer service
- Public speaking
Program Manager- Supported Living
Rauch, Inc. —Charlestown, IN
- $17 - $19 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- 3 years
Program Supervisor
Valeris, Inc. —Jeffersonville, IN
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
1d
Manager, Social Work - Care Management
Norton Healthcare —Louisville, KY
- Full-time
- Acute care
- Hospital
- Licensed Clinical Social Worker
residential operations manager
NEXT LEVEL SUPPORTIVE SERVICES —Louisville, KY
- $40,320 - $43,241 a year
- Weekends as needed
- Google Workspace
- Nursing
- Ability to walk for extended periods
Quick Apply
13d
Client Service Manager
ADP —Louisville, KY
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Retirement plan
8d
Customer Operations Manager
Hertz —Louisville, KY
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
4d
Customer Service Manager
ADP —Louisville, KY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k)
2d
Account Manager Associate - Commercial Lines
HUB International —Louisville, KY
- Full-time
- English
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Home Leader – Supported Living
Rauch, Inc. —Charlestown, IN
- $14 - $16 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- High school diploma or GED
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Louisville, KY
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Life Skills Home Lead Instructor- Corydon
Blue River Services, Inc. —Corydon, IN
- $17.05 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- Residential

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Senior Manager, Scheduling Workforce

PharMerica -
Louisville, KY

Apply Now

Job Details

Full-time
23 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Pet insurance

Qualifications

Performance monitoring
Predictive analysis
Operational analysis
Stakeholder engagement
Performance improvement leadership
Pharmacy workflow optimization
Healthcare staff management
Data analysis reporting
Automation
Team leadership
Workflow management (operations management method)
Call center experience
5 years
Healthcare Administration
Staff scheduling
Regulatory compliance
Bachelor's degree in business
Team scheduling
Metrics Reporting
Master's degree
Compliance monitoring
Key Performance Indicators
Employee attendance management
Analysis skills
Bachelor's degree
Decision making
Bachelor's degree in operations management
Schedule creation
Data-driven problem-solving
Bachelor's degree in healthcare administration

Full Job Description

Our Company:

PharMerica

Overview:

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

PharMerica is seeking a detail-oriented and operationally strong Workforce Management Scheduling Senior Manager to own the pharmacy operations workforce execution and optimization product and manage the four-person product scheduling team. This role is responsible for leading end-to-end scheduling strategy, intraday schedule management through the team, and executing workforce optimization using the Verint Workforce Management tool and Verint Operations Manager deployment.

The Manager will partner closely with Senior Pharmacy Operations Leadership, HR, and Analytics teams to drive optimal staffing coverage, schedule efficiency, and real-time adherence to service across pharmacy operations.

This role oversees execution, operational excellence, and continuous improvement of scheduling practices, while leveraging workforce management technology, automation, and reporting to improve accuracy, efficiency, and workforce utilization.

Remote Opportunity. May reside anywhere within the Continental USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations with 3+ years of Workforce Management direct leadership experience

Benefits and perks for You!

Medical, Dental, Vision insurance
Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
Tuition discounts & reimbursement
401(k)
Company Paid Time Off*
Shift Differential
DailyPay
Pet Insurance
Employee wellness and discount programs

Benefits may vary by employment status

Responsibilities:

Owns the end-to-end scheduling process for pharmacy operations, including long-term schedule planning, daily schedule optimization, and intraday adjustments using the Verint Workforce Management product
Manages real-time schedule adherence, staffing adjustments, and intraday workforce decisions to meet operational demand and service level targets through the scheduling team
Utilizes Verint Operations Manager to monitor real-time performance, queue health, and staffing alignment across pharmacy workflow
Manages shift bids, time-off requests, exceptions, and schedule exceptions in alignment with business rules and labor requirements through the scheduling team
Drives adherence and attendance management processes in collaboration with Operations leadership through the scheduling team
Monitors key KPIs including schedule adherence, shrinkage, occupancy, service levels, and productivity metrics
Identifies scheduling inefficiencies and implement process improvements to increase coverage accuracy and operational efficiency through the scheduling team
Supports configuration and maintenance of scheduling rules, queues, and operational parameters within Verint (in partnership with system administrator)
Collaborates cross-functionally with Pharmacy Operations, HR and IT to ensure scheduling alignment with business needs through the scheduling team
Supports reporting and analysis efforts by delivering scheduling insights, trends, and recommendations to senior Pharmacy Operations leadership
Ensures compliance with labor policies, pharmacy operational requirements, and workforce governance standards
Participates in workforce management initiatives such as process improvements, tool enhancements, and operational standardization
Leading the scheduling team through career development and execution to workforce management deliverables

Qualifications:

Required Qualifications

Bachelor’s degree in Business, Operations Management, Healthcare Administration, Workforce Management, or related field
5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations
3+ years of Workforce Management direct leadership experience
Deep understanding of WFM platforms and telephony systems; Verint preferred
Strong understanding of scheduling principles including shrinkage, staffing ratios, service levels, and adherence management
Experience in real-time workforce monitoring and intraday decision-making
Strong analytical and problem-solving skills with the ability to interpret operational data and trends
Experience working in a fast-paced operational environment (pharmacy, healthcare, or contact center preferred)
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a high-volume, time-sensitive environment

Preferred Qualifications

Master’s degree in related field
Prior pharmacy or healthcare operations experience
Exposure to predictive analytics, automation, or AI-assisted workforce tools
Experience with Verint Operations Manager

About our Line of Business: PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Apply Now

Refine Your Search

direct support manager jobs in louisville ky

Senior Manager, Scheduling Workforce

Residential Program Manager - 3rd Shift

Residential Manager- New Albany

Customer Care Manager (Site Mgr)

Unit Manager I - JADAC

Program Manager- Supported Living

Program Supervisor

Manager, Social Work - Care Management

residential operations manager

Client Service Manager

Customer Operations Manager

Customer Service Manager

Account Manager Associate - Commercial Lines

Home Leader – Supported Living

Branch Operations Supervisor - Commercial Insurance

Life Skills Home Lead Instructor- Corydon

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