Top 18 Hcm manager Jobs in Louisville Ky

Manager, 401(k) Client Services
ADP —Louisville, KY
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- 401(k)
12d
Sr. Director, Implementation - Retirement Services
ADP —Louisville, KY
- $131,700 - $245,500 a year
- Full-time
- 5 years
- Military
- Writing skills
- Wellness program
- Disability insurance
12d
Oracle HCM Time & Absence Module Manager
Deloitte —Louisville, KY
- $128,000 - $252,500 a year
- Full-time
- 7 years
- Oracle
- Up to 50% travel
3d
HRIS Coordinator
Trilogy Health Services —Louisville, KY
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health savings account
- Loan repayment program
Digital Territory Manager
ADP —Louisville, KY
- Full-time
- Military
- Mid-level
- Business development
- Paid time off
- Benefits from day one
Client Service Manager
ADP —Louisville, KY
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Retirement plan
Implementation Project Manager IV Retirement Services
ADP —Louisville, KY
- $69,300 - $129,200 a year
- Full-time
- Hybrid work
- Military
- 3 years
- Analysis skills
- Wellness program
- Disability insurance
2d
Relationship Manager - (Life & Health License Required)
ADP —Louisville, KY
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid time off
- Benefits from day one
ADP Implementation Consultant
EXTELL FINANCIAL SERVICES INC —Louisville, KY
- Contract
- Remote
- Microsoft Excel
- 5 years
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Oracle Integration Manager (OIC)
Sazerac Company —Louisville, KY
- Oracle
- Computer Science
- 3 years
Quick Apply
Implementation Project Manager
ADP —Louisville, KY
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
1d
Customer Service Manager
ADP —Louisville, KY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k)
10d
HCM Payroll Business Analyst and Systems Implementation Lead
Crowe —Louisville, KY
- $100,400 - $205,300 a year
- Full-time
- Microsoft Excel
- Management
- 5 years
Quick Apply
9d
HCM Payroll Business and Systems Implementation Senior Analyst
Crowe —Louisville, KY
- $76,200 - $151,000 a year
- Full-time
- Microsoft Excel
- Management
- 5 years
Quick Apply
Traffic Engineer - Transportation Market
Gresham Smith —Louisville, KY
- Hybrid work
- 5 years
- Bachelor's degree
- Team management
- AD&D insurance
- Disability insurance
Quick Apply

Discover related jobs

Based on your search for hcm manager jobs.

HRIS Coordinator
Trilogy Health Services —Louisville, KY
Responsible for entry of business and employee data into the HRIS system (i.e., creating new locations, job codes, job description templates, etc.).
HRIS Time Administrator - REMOTE
Ryder System —Frankfort, KY
General knowledge of compliance rules and regulations (Ryder, federal, state, local) as they pertain to timekeeping for U.S., Puerto Rico and Canada…
12d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Oracle HCM Time & Absence Module Manager
Deloitte —Columbus, OH
Leading the end-to-end implementation of large-scale Oracle Time and Labor & Absence solutions, including planning, design, configuration oversight, testing,…
$128,000 - $252,500 a year
3d
HRIS Manager
FlightSafety International —Columbus, OH
Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent experience.

Show more jobs in cities nearby

I want to receive the latest job alert for hcm manager in louisville ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hcm manager jobs near louisville ky

Implementation Consultant jobs in Louisville, KY

Implementation Specialist jobs in Louisville, KY

Customer Service Manager jobs in Louisville, KY

Business Systems Analyst jobs in Louisville, KY

Client Services Manager jobs in Louisville, KY

Traffic Engineer jobs in Louisville, KY

Client Services jobs in Louisville, KY

Senior Director jobs in Louisville, KY

Territory Manager jobs in Louisville, KY

Senior Project Manager jobs in Louisville, KY

Remote Consultant jobs in Florida

Data Consultant jobs in Remote

Implementation Consultant jobs in Miami, FL

Implementation Consultant jobs in Illinois

Implementation Consultant jobs in Birmingham, AL

Legal Nursing Consultant jobs in Maryland

Implementation Consultant jobs in Colorado Springs, CO

Supply Chain Manager jobs in Atlanta, GA

Integration Manager jobs in Sunrise, FL

Integration Manager jobs in Washington, DC

Manager, 401(k) Client Services

ADP -
Louisville, KY

Apply Now

Job Details

Full-time
12 days ago

Benefits

401(k)

Qualifications

Defined contribution retirement plans
Record keeping
Retirement account customer support
Team member evaluation
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Increasing staff retention rates
Managing teams in a customer support role
Phone communication
Customer satisfaction tracking
FINRA
Employee retention
Employee relationship building
HR systems (technically supported)
Performance feedback (performance evaluation method)
Post-sales issue resolution
Employee Retirement Income Security Act of 1974 (ERISA)
Data summary reports
Managing clients in a customer support role
Team development
Schedule management
Quality performance measurement
Professional development support
Bachelor's degree
Managing clients in a finance role
Decision making
Team training

Full Job Description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preferred Qualifications; Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (QKA, QKC,CRPC, ERPA)
FINRA Series 26 license
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General FINRA, DOL, ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, Co-pilot etc)
Demonstrates ability to learn other proprietary system tools
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-management, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge and shape client satisfaction through service experience, scheduled survey's, client calls/visits and day-to-day interaction

#LI-TK1

#LI-Hybrid

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

hcm manager jobs in louisville ky

Manager, 401(k) Client Services

Sr. Director, Implementation - Retirement Services

Oracle HCM Time & Absence Module Manager

HRIS Coordinator

Digital Territory Manager

Client Service Manager

Implementation Project Manager IV Retirement Services

Relationship Manager - (Life & Health License Required)

ADP Implementation Consultant

Oracle Integration Manager (OIC)

Implementation Project Manager

Customer Service Manager

HCM Payroll Business Analyst and Systems Implementation Lead

HCM Payroll Business and Systems Implementation Senior Analyst

Traffic Engineer - Transportation Market

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for hcm manager in louisville ky

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected