Top 14 It manager Jobs in Louisville Ky

Manager Help Desk
Boyd CAT —Louisville, KY
- $94,098.90 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Mentoring
- Wellness program
- Disability insurance
9d
Service Desk Manager for a Managed Services Provider (MSP)
Mirazon —Louisville, KY
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
Information Technology Manager - Corydon Operations
Lucas Oil Products Inc —Corydon, IN
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
5d
Supervisor, Health Information Technology, Release of Information, Hybrid, Days
Norton Healthcare —Louisville, KY
- Full-time
- Hybrid work
- Management
- Mid-level
- Mentoring
Business Technology Manager (Louisville)
MCF Advisors, LLC —Louisville, KY
- Full-time
- 7 years
- Office
- Bachelor's degree
Quick Apply
Sr. Manager, Systems Engineering
Waystar —Louisville, KY
- Full-time
- Azure
- 3 years
- AWS
- Paid parental leave
- Paid holidays
Director of IT Systems - Sales and Marketing
BrightSpring Health Services —Louisville, KY
- Full-time
- Computer Science
- 5 years
- HIPAA
IT Vendor Financials & Contract Manager
Deloitte —Louisville, KY
- $93,000 - $171,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Work from home
Network Operations Service Lead
EOS —Jeffersonville, IN
- $115,000 - $125,000 a year
- Travel
- Organizational skills
- Senior level
- Paid holidays
- Health insurance
Quick Apply

Discover related jobs

Based on your search for it manager jobs.

Senior Systems Engineer
Bezos Academy —Louisville, KY
Experience with SaaS cost optimization, license governance, and vendor management, including consolidation and renewal evaluation. Please see here for details.
$98,000 - $185,000 a year
Staff Infrastructure Engineer
Legence —Louisville, KY
The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—…
$130,000 - $148,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Coordinator of Technology Services
Educational Service Center of Central Ohio (ESCCO)) —Columbus, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensures the safety of students.

Show more jobs in cities nearby

I want to receive the latest job alert for it manager in louisville ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it manager jobs near louisville ky

Helpdesk Specialist jobs in Louisville, KY

Service Desk Manager jobs in Louisville, KY

Business Manager jobs in Louisville, KY

Vendor Manager jobs in Louisville, KY

Information Technology Specialist jobs in Louisville, KY

Operations Lead jobs in Jeffersonville, IN

Information Technology Manager jobs in Owensboro, KY

Office Manager jobs in Orange County, CA

Information Technology Manager jobs in Washington, DC

Process Technology Internship jobs in Houston, TX

Rn Case Manager Remote Jobs jobs in New York State

Information Technology Manager jobs in Columbia, MO

Information Technology Manager jobs in New Jersey

Community Outreach Manager jobs in Chicago, IL

Accounts Payable Specialist jobs in Raleigh, NC

Helpdesk Specialist jobs in Highland Heights, KY

Helpdesk Specialist jobs in Broussard, LA

Data Entry Specialist jobs in Atlanta, GA

Helpdesk Specialist jobs in Kenilworth, NJ

Peer Recovery Specialist jobs in Tennessee

Manager Help Desk

Boyd CAT -
Louisville, KY

Apply Now

Job Details

Full-time
$94,098.90 a year
9 days ago

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Knowledge management
Managing technical support teams
Confidential information handling
Team member evaluation
Managing teams in a customer support role
Team leadership
Incident report management
Coaching
Incident management software
Performance feedback (performance evaluation method)
Metrics Reporting
Incident Escalation
Team development
Key Performance Indicators
Supervising experience
Mentoring
Management reporting
Typing
Grammar Experience
Ticketing system technical support

Full Job Description

DESCRIPTION:

The most important reason Boyd Company has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers. As the Help Desk Manager at Boyd Company, you will provide dedicated, hands-on leadership for the Help Desk team that serves as the front line of our Information Services department. You will manage the daily work of the Help Desk staff, coach and develop technicians, review ticket quality, track performance metrics, and continuously improve the processes and platforms that support service delivery, identity lifecycle management, phishing response, and security awareness. This is a role for someone who wants to lead people and improve systems — not simply supervise tickets after they are created. If you enjoy building strong teams, refining workflows, and finding automation opportunities that make support faster and more consistent, then this is the job for you!

REQUIREMENTS:

Previous experience in a Help Desk, service desk, or technical support environment, including experience leading, supervising, mentoring, or serving as a senior resource for a support team.
Possess effective communication skills, including:
- Maintaining a tolerant and patient disposition while working with users and team members. Be empathetic to their situation and understand that our job is to help.
- Proficient typing skills and the ability to use proper grammar. You will be creating, reviewing, and updating tickets and documentation regularly. It is important to document clearly so that users and co-workers have a complete understanding of the issue.
- Effectively communicating technical issues to a non-technical audience both electronically and orally.
- Demonstrated ability to coach, provide constructive feedback, and hold team members accountable in a professional and supportive manner.
Working knowledge of Help Desk processes such as incident management, service request management, problem management, and change management.
Experience with IT Service Management (ITSM) ticketing software, including day-to-day use and an understanding of ticket categorization, prioritization, routing, and escalation.
Ability to track, interpret, and act on support metrics to identify trends, coaching opportunities, staffing needs, and process gaps.
Possess the ability to multitask, prioritize competing demands, and work in a fast-paced environment.
Capable of quickly learning new concepts, processes, and technologies.
Maintain a high degree of discretion in handling confidential/sensitive information.
Participate in an after-hours rotation in which you must respond to issues that are reported after normal operating hours, including nights and weekends. After-hours duties can be performed remotely.
Travel occasionally to remote branch locations for special projects as needed.
Perform other duties as assigned.
BONUS POINTS:
College degree – especially if related to Information Technology or Cybersecurity.
Certifications or training related to IT service management (e.g., ITIL), Help Desk support (e.g., CompTIA A+), cybersecurity or leadership.
Experience administering or configuring an ITSM ticketing platform, including forms, fields, templates, workflows, routing, service levels, reporting, and knowledge base content.
Experience with identity and access management or identity governance tooling supporting onboarding, position change, and offboarding workflows.
Experience with PowerShell, SQL, or other scripting/programming languages, especially applied to automating repetitive support tasks.
Understanding security-related topics such as identity and access management, cloud security, email security, social engineering, and incident response.
BENEFITS:
Full-Time W2 Employee with bonus potential
Full benefits including Medical, Dental, Vision, Disability, and Life Insurance
Wellness Program
Paid time off
401(k) savings with Company Match

ESSENTIAL FUNCTIONS:

Manage, support, and coach the Help Desk staff in their daily work, serving as the first point of contact for process questions, coverage concerns, escalation decisions, and user service challenges.
Regularly review and grade tickets for quality, documentation, troubleshooting steps, categorization, escalation accuracy, and customer communication.
Track Help Desk performance metrics and use them to identify trends, coaching opportunities, staffing needs, and process gaps.
Provide ongoing feedback and coaching to team members to improve consistency, customer service, technical growth, and accountability.
Lead the onboarding and training of new Help Desk team members, including structured training plans, shadowing, and progress checkpoints that help new technicians become productive quickly.
Maintain and improve Help Desk documentation, knowledge base articles, onboarding materials, escalation guides, and standard operating procedures.
Own the Help Desk’s day-to-day use of the ITSM ticketing platform and continuously improve ticket forms, categories, templates, workflows, routing, service levels, reporting, and knowledge base usage.
Support and improve onboarding, position change, and offboarding processes in coordination with identity and access management workflows, including notifications, ticket creation, account lifecycle steps, and reporting.
Support the handling of reported phishing emails by improving triage processes, response procedures, documentation, reporting, and coordination with email security tools.
Champion automation opportunities that reduce manual work, improve accuracy, and create better experiences for users and Help Desk staff.
Monitor Help Desk queues and phone coverage to ensure requests and incidents received via phone, email, and/or chat are answered promptly while providing a positive customer service experience for the end user.
Work closely with other IT groups and business stakeholders to resolve issues, coordinate escalations, and improve the quality of information passed to Tier 2 support teams.
Participate in and lead special projects as assigned.
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner.
Be helpful!

Apply Now

Refine Your Search

it manager jobs in louisville ky

Manager Help Desk

Service Desk Manager for a Managed Services Provider (MSP)

Information Technology Manager - Corydon Operations

Supervisor, Health Information Technology, Release of Information, Hybrid, Days

Business Technology Manager (Louisville)

Sr. Manager, Systems Engineering

Director of IT Systems - Sales and Marketing

IT Vendor Financials & Contract Manager

Network Operations Service Lead

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it manager in louisville ky

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected