Top 1 junior systems administrator Jobs in louisville ky

Level III Helpdesk / Jr. Systems Administrator
CYBERTEK MSSP LLC —New Albany, IN
- $40,100 - $54,700 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
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Level III Helpdesk / Jr. Systems Administrator

CYBERTEK MSSP LLC
New Albany, IN

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Job Details

Full-time
$40,100 - $54,700 a year

Benefits

Mileage reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Customer communication
IT user and group management
GPO
Microsoft Exchange
Public Cloud
Windows
Incident Escalation
DHCP
Driver's License
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Azure AD
Resolving technical support tickets
DNS
Desktop administration
Escalation handling
Automation tools
PowerShell
Shell Scripting

Full Job Description

Description:

Cybertek MSSP is seeking a Level III Helpdesk / Jr. Systems Administrator to join our growing managed services team in New Albany, Indiana. In this role, you’ll be the boots-on-the-ground technical resource for a portfolio of client sites across the Louisville metro area — maintaining Microsoft-centric environments, supporting end users at remote locations, and delivering the proactive, high-quality service Cybertek clients depend on.

CORE RESPONSIBILITIES

Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling
Administer and support Windows and Microsoft 365 environments across multiple client tenants
Travel to client sites to perform on-site support and end-user device troubleshooting
Administer Microsoft 365 services: Exchange Online, SharePoint, Teams, and OneDrive
Support hardware and software configurations and deployments
Assist with client onboarding, migrations, and infrastructure assessments
Maintain accurate client documentation in IT Glue or equivalent platform
Participate in on-call rotation for after-hours critical incident response
Contribute to automation using PowerShell for routine admin tasks and reporting

Requirements:

2–4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership
Strong proficiency with Windows Server and Windows 10/11 administration
Experience with Microsoft 365 admin center and core M365 services
Working knowledge of Azure AD / Entra ID and hybrid identity
Active Directory: users, OUs, GPOs, DNS, DHCP
PowerShell scripting for automation and bulk tasks
Valid driver’s license and reliable transportation for client site visits
Strong communication skills — comfortable working with end users of all technical levels

Preferred

Microsoft certifications: MS-102, AZ-104, MD-102, or equivalent
Experience with RMM platforms
Familiarity with PSA tools
Microsoft Intune / endpoint management experience
Exposure to BCDR solutions: Datto, Acronis, or Veeam
Networking fundamentals: VLANs, VPNs, firewall administration
CompTIA A+, Network+, Security+, or equivalent

COMPENSATION & BENEFITS

$40,100 – $54,700 / year (DOE · Indiana market rate)

Benefits

Medical, dental, and vision coverage
401(k) with company match
PTO + paid holidays
Annual certification reimbursement (Microsoft, CompTIA, etc.)
Mileage reimbursement for field work, Work Environment
Home base: New Albany, IN, office with regular client site visits
Primary service area: Louisville metro and Southern Indiana
Close-knit MSP team with direct access to senior engineers
Fast-paced, varied work — no two client days are the same

ABOUT CYBERTEK MSSP

Cybertek MSSP is a managed security and IT services provider based in New Albany, Indiana, serving businesses across the Louisville metro region. We deliver enterprise-grade IT management, cybersecurity, and cloud services to clients who depend on us to keep their operations running. Our team is hands-on, technically sharp, and committed to doing right by every client we serve.

EQUAL OPPORTUNITY STATEMENT

Cybertek MSSP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. We are committed to building a diverse and inclusive team.

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Level III Helpdesk / Jr. Systems Administrator

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