Job Title: MONITOR
Department: Parks and Recreation
Location/Program: SHEC, Fieldhouse, Ken Ellis Facility
Reports To: Supervisor for assigned location
Directs Work Of: NA
FLSA Status: Non-Exempt
Pay Grade: Service/Other - Level 1
EEO-4 Classification: Service Maintenance
Effective Dates: 1/1/2020; Rev. (combined) 1/1/2023
Normal Work Schedule: Part-Time varies; includes evenings and weekends
Education/Experience
High School Diploma or GED preferred. Prior experience working with youth and adults, overseeing/providing recreation/sports/education programs or related experience strongly preferred. Demonstrated maturity/ability to work independently and effectively in the performance of assigned job duties.
Position Summary Admit guests/participants to assigned facility, monitor recreation activities and participants, provide general cleaning services for the facility to ensure clean, safe and positive experience for all program participants. Performs other related duties to support the Parks and Recreation venues/facilities. May run concession stands. May assist supervisor in development of youth focused programs.
Essential Duties and Responsibilities: Other related duties may be assigned.
Provide program/activities/league support. Ensure facility is set-up to meet requirements of program, activity, league or event. Distribute Parks equipment and games as requested by guests/participants.
Monitor and attend to guests/participants and their activities. Admit guests/participants and collect fees. Ensure adherence to safety and facility use rules. Answer questions and provide requested assistance.
Provide general facility and ground maintenance to maintain clean and welcoming environment. Store facility equipment, furniture and materials appropriately following end of program/activity. Clean bathrooms and seating areas. Empty trash bins, pick-up trash on facility exterior grounds, vacuum carpets, clean kitchen surfaces, and clean windows.
Envision Center assigned Monitors: Assist supervisor/other Park-Rec staff in the development of youth related programming and activities to include after school, arts/crafts, homework help, recreation, board games, curriculum-based activities etc.
Ken Ellis assigned Monitors: Take reservations and maintain facility reservation and program schedule. Collect fees for special events.
Fieldhouse monitors: Sell concessions and restock as needed.
Answer facility phone, respond appropriately to callers’ inquiries regarding facility activities and use, direct caller to appropriate staff person and take and distribute accurate messages.
These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance. Treats others with respect and consideration regardless of their status or position.
Communication - Ability to read and interpret safety rules, equipment operating and maintenance instructions, and procedure manuals. Speaks clearly; Listens and gets clarification; Responds well to questions
Quality & Quantity- Demonstrates accuracy and thoroughness and attention to detail. Calculates and makes accurate change without a calculator.
Dependability - Follows instructions, responds appropriately to management direction; completes tasks on time. Employee is consistently at work as scheduled and on time for work assignments. Readily assists/volunteers to assist co-workers and facility guests/participants.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience: Prefer High School Diploma or GED. Prior experience working with the public, providing customer service, overseeing/providing recreation programs for adults/youths and/or related experience strongly preferred. Demonstrated maturity/ability to work independently and effectively in the performance of assigned job duties.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires standing, walking or sitting for variable and extended periods of time; the employee is frequently required to talk or hear and to use hands to finger, handle, or feel; reach with hands and arms to manage set-up, break-down, housekeeping and general maintenance tasks as specified in job duties.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is performed primarily inside a temperature controlled facility, brief periods of exposure to outside weather conditions when picking up trash outside of building. The noise level is generally moderate to loud depending on scheduled activity or sports league.
