Top 11 Technical support manager Jobs in Louisville Ky

Customer Success Manager
Global Payment Holding Company —Jeffersonville, IN
- Full-time
- Writing skills
- Research
- Mid-level
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9d
Incident Manager
Fortna Systems, Inc. —Prospect, KY
- $87,600 - $131,300 a year
- Full-time
- 5 years
- Continuous improvement
- US work authorization
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8d
Customer Service and Support Supervisor
Whip Mix —Louisville, KY
- $85,000 a year
- Full-time
- Management
- 5 years
- ERP systems
- Continuing education credits
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Assistant Network Manager / IT Operations Technician
Louis T. Roth & Co., PLLC —Louisville, KY
- $50,000 - $65,000 a year
- Full-time
- Military
- Mid-level
- Windows
- Health savings account
- Health insurance
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8d
Training Lead-Truss
Alpine —Louisville, KY
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
8d
Customer Support Manager
Creative Realities Inc —Louisville, KY
- $60,000 - $65,000 a year
- Full-time
- 1 year
- Senior level
- Leadership
- Health savings account
- Paid holidays
Quick Apply
TECHNICAL SERVICE MANAGER
DAIKIN COMFORT TECHNOLOGIES DIST INC —Louisville, KY
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Onshore Oracle Field Service Lead
Deloitte —Louisville, KY
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years

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CPA Firm Operations Manager
Louis T. Roth & Co, PLLC —Louisville, KY
This is a highly visible leadership role responsible for overseeing day-to-day administrative functions, driving process improvements, supporting our Executive…
$70,000 - $80,000 a year
Quick Apply
7d
CPA Firm Operations Manager
Louis T. Roth & Co, PLLC —Louisville, KY
This is a highly visible leadership role responsible for overseeing day-to-day administrative functions, driving process improvements, supporting our Executive…
$70,000 - $80,000 a year
Quick Apply
7d

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Customer Success Manager

Global Payment Holding Company -
Jeffersonville, IN

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Job Details

Full-time
9 days ago

Qualifications

Customer communication
Research
Business consulting

Full Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

What Part Will You Play?

Continues education of the industry, system, module and product, and uses that information to inform the client.
Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
Develops functional requirements and specifications to support client customization or system changes.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
Typically Minimum 2 Years Relevant Exp
Includes consulting with clients to meet business needs

Preferred Qualifications

Typically Minimum 4 Years Relevant Exp
In the credit card industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Problem Solving - Ability to solve problems using experience and good judgment
Effective Communication - Demonstrated effective written and oral communication skills
Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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Refine Your Search

technical support manager jobs in louisville ky

Customer Success Manager

Incident Manager

Customer Service and Support Supervisor

Assistant Network Manager / IT Operations Technician

Training Lead-Truss

Customer Support Manager

TECHNICAL SERVICE MANAGER

Onshore Oracle Field Service Lead

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