Top 39 Call center representative Jobs in Loveland, Co

Customer Sales & Service Associate
City of Loveland - Loveland, CO —Loveland, CO
- $20.97 - $28.32 an hour
- Hybrid work
- Background check
- Office
- Residential
- AD&D insurance
- Paid holidays
Call Center Customer Service Representative $19 and hour
Loveland Ford Lincoln —Loveland, CO
- $19 an hour
- Full-time
- Dealership
- Entry level
Quick Apply
Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National
IQVIA —Fort Collins, CO
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
5d
Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National
IQVIA —Fort Collins, CO
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
5d
Medical Support Assistant - Loveland, CO
Jamison Professional Services Inc —Loveland, CO
- $22.38 an hour
- Monday to Friday
- Remote
- Computer literacy
- HIPAA
- Administrative experience
Quick Apply
Phone Representative
Integrity Financial Associates —Longmont, CO
- $35,000 - $70,000 a year
- Part-time
- Fair chance
- In-person
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Service Representative
A&B Import Auto —Fort Collins, CO
- $42,000 - $50,000 a year
- Full-time
- Computer literacy
- Office
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
1d
Customer Experience Representative
A&B Import Auto —Fort Collins, CO
- $42,500 - $50,000 a year
- Full-time
- Computer literacy
- Office
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
1d
Customer Service Rep III - PHC
Preferred Homecare —Berthoud, CO
- $15.16 - $23.00 an hour
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
13d
Technical Support Specialist
ALLO Communications LLC —Greeley, CO
- Full-time
- Hospitality
- Computer literacy
- No high school diploma
- Health savings account
- Health insurance
Quick Apply
5d
Office Representative-Bilingual
Richter Orthodontics —Greeley, CO
- $18 - $21 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- 401(k)
Quick Apply
15h
Customer Experience Specialist
zTrip FTC —Fort Collins, CO
- $17.50 - $17.51 an hour
- 10 hour shift
- Driver's License
- Continuous improvement
- Reliable transportation
- Paid holidays
- Health insurance
Quick Apply
1d
Technical Support Analyst
Weld County, CO —Greeley, CO
- $34.99 - $45.49 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
Medicare Agent
Assurance —United States
- $70,000 - $150,000 a year
- 8 hour shift
- Sales
- Mid-level
- In-person
- Health insurance
- Work from home
Quick Apply
Captive | Insurance Agent | Full-Time
Vemax Insurance Agency —United States
- $45,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply

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Customer Sales & Service Associate

City of Loveland - Loveland, CO
Loveland, CO

Apply Now

Job Details

$20.97 - $28.32 an hour

Benefits

401(a)
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Loan forgiveness
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
High school diploma or GED
Client interaction via phone calls

Full Job Description

Job Summary:

This position is responsible for selling broadband service to commercial and residential customers, basic troubleshooting, customer education of products and services, customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services.

The salary range for this position is $20.97 - $28.32 per hour with a hiring range of $20.97 - $24.64, depending on qualifications and experience.

This opportunity will be open until filled with first candidate readings on Wednesday, July 14, 2026.

A current resume is required, and a cover letter is preferred.

Apply today to join more than 800 employees who work to meet the core values of:

Accountability & Integrity
Transparency & Honoring the Public Trust
Collaboration, Innovation
Safety
Excellent Service with Courtesy and Kindness.

A vibrant community, surrounded by natural beauty, where you belong!

Please view our video Working at Loveland (https://youtu.be/Ds-iL_GT0tw) to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

Assists customers over the telephone, in person, and online with a wide variety of questions, requests and complaints related to their broadband services account and bill to include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, delinquencies, billing inquires and adjustments and other issues related to services, using various complex computer programs.
Provides customer education and demonstration of products and services, in-person, online or over the phone.
Responsible for selling broadband subscription services to small commercial and residential customers, basic troubleshooting customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services.
Corrects account problems by reviewing account information and generating service orders, if needed.
Create provisioning and trouble ticket work orders, maintain billing records, and other various computer print-outs.
Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive.
Answers all incoming broadband customer support phone calls, online inquiries, and assists walk-in traffic during the assigned office hours.
Operates broadband billing and provisioning software (OSS/BSS); the voice services provisioning and customer portal software, and the City's internal/external telephone system.

Other Job Functions:

Completes various monthly reports, assorted daily jobs, and special projects
Resolves account problems in a timely manner.
Maintains a working familiarity with broadband related technologies, such as VOIP, video products, and Wi-Fi routers.
Maintains a working familiarity with competing products and services from other service providers.
Performs other duties as assigned.

Qualifications:

High School graduate or GED required.
3 years previous work experience in a fast-paced, high-stress phone and/or face-to-face customer service position required, preferably in a call center environment.

Knowledge, Skills, and Abilities:

Ability to determine proper broadband service needs for customer based on sales discovery process.
Ability to recognize opportunity to upsell or right size customer package with existing customers.
Ability to communicate effectively and diplomatically with the public and co-workers in a variety of situations.
Ability to understand and resolve complex customer account inquiries.
Ability to work efficiently & effectively in a fast-paced environment.
Ability to learn quickly and develop a sound understanding and use of customized, complex software.
Ability to maintain confidential information.
Ability to apply conflict resolution skills to ensure successful outcomes.

Physical Demands and Working Conditions:

Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
Frequent exposure to routine office noise and equipment.
Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Benefit Eligible Benefits Package Includes:

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. (https://www.lovgov.org/home/showdocument?id=58934&t=638239815003552559) Learn more about your right to work. (https://www.lovgov.org/home/showdocument?id=58936&t=638239815367780509) Visit E-Verify.gov (https://www.e-verify.gov/employees) for more information.

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a background check.

Experience

Required

3 year(s): Previous work experience in a fast-paced, high-stress phone and/or face-to-face customer service position required, preferably in a call center environment.

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

call center representative jobs in loveland, co

Customer Sales & Service Associate

Call Center Customer Service Representative $19 and hour

Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National

Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National

Medical Support Assistant - Loveland, CO

Phone Representative

Customer Service Representative

Customer Experience Representative

Customer Service Rep III - PHC

Technical Support Specialist

Office Representative-Bilingual

Customer Experience Specialist

Technical Support Analyst

Medicare Agent

Captive | Insurance Agent | Full-Time

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