The Network Administrators are responsible for installation, maintenance, and configuration of technology hardware and software. They ensure organization network protection from cyber threats, troubleshoot escalated tickets, and educate end users. This role includes participation in organization projects, task and resource management, and effective communication skills.
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Understand and comply with the laws and regulations governing my job activities and the ethical and legal standards set forth in the Nor-Lea Compliance Program Plan and Code of Conduct.
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Maintain network systems, including virtual systems, install and modify hardware, and related network software and applications. Work with vendors maintain email, phone, EMR, and network connectivity and high performance.
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Maintain network security including threat detection reports & remediation, implementation and review of security software, navigation and interpretation of various service dashboards.
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Manage end user access and troubleshoot escalated tickets. This includes communication with leadership, vendors, and end users to understand and troubleshoot problems. Assistance will be timely including follow up, escalation, or resolution as appropriate.
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Participate in department quality improvement and project management activities including but not limited to workflow analysis, updates, integrations, and optimization planning and rollout.
Education requirements- HS Diploma, preference for candidates to have a technology degree associates or higher
Preferred- At least 2 years’ experience in information systems
Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
Required Skills
- Must be able to plan and implement software upgrades as necessary while maintaining security
- Must be able to maintain a productive relationship with clinical stakeholders, department managers, and relevant leaders
- Capable of working well under pressure with the ability to handle multiple projects simultaneously
- Two (2) years’ experience supporting enterprise networks.
- One (1) year working with enterprise backup and recovery systems and experience with multipathing client software
- Excellent written and oral communication skills; must be comfortable working with diverse user groups
Preferred Qualifications
Bachelor’s degree in related healthcare or information systems discipline is required, but a Master’s degree in a related field is strongly preferred. Four (4) or more years of related experience in management or healthcare project management is preferred. Working knowledge of local and wide area networks (LAN/WAN), Internet, email systems, telecommunications and data communications, standard operating systems, software packages and software utilities preferred.
Senior Network Administrators must have a thorough knowledge of network design with a solid understanding of networking and client/server technologies. Working knowledge of backup and recovery concepts and techniques is preferred for this position along with a familiarity with multi-platform environments. Senior Network Administrators must also be comfortable working on core disaster recovery procedures as well as with the coordination of various backup windows across the enterprise.
