Call Center Representative - Full-Time
REGIONAL federal credit union —Valparaiso, IN
- $17.50 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Typing
Call Center Representative
Regional Federal Credit Union —Valparaiso, IN
- From $17.50 an hour
- Urgently hiring
- Microsoft Excel
- Computer literacy
- Typing
- Paid holidays
- Health insurance
Quick Apply
Interventional Radiology (IR) - Physician Assistant (PA)
Northwest Cancer Centers —Dyer, IN
- Full-time
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Remote - Collections Specialist (Illinois)
Municipal Collection Services, LLC —Gary, IN
- $16 - $19 an hour
- Full-time
- Remote
- 18 years or older
- Mid-level
- Computer skills
- Paid training
- Paid holidays
Quick Apply
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Valparaiso, IN
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
unlimited university —Gary, IN
- $10.00 - $24.38 an hour
- Temporary
- Hybrid work
- Computer literacy
- Fair chance
- Typing
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Quick Apply
1d
Customer Service Representative - UniFirst
UniFirst —Hammond, IN
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Health insurance
Account Executive
Republic Services —Crown Point, IN
- Full-time
- Mid-level
- Driver's License
- 2 years
- AD&D insurance
- Employee stock purchase plan
Oncology Liaison
Northwest Cancer Centers —Dyer, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Paid holidays
- 401(k)
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Valparaiso, IN
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Early Morning Stock Associate
Ross Stores —Matteson, IL
- $15.00 - $15.50 an hour
- Merchandising
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- Health savings account
5d
RA Member Engagement Representative
SOUTHLAND CARE COORDINATION PARTNERS INC —Olympia Fields, IL
- $17 an hour
- Full-time
- Microsoft Word
- Computer literacy
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Quick Apply
BDC Representative
Currie Motors Auto Group —Valparaiso, IN
- Full-time
- Clean driving record
- Dealership
- Writing skills
- Paid holidays
- Health insurance
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BDC Representative
Currie Motors Buick GMC —Valparaiso, IN
- $15 an hour
- Full-time
- Clean driving record
- Dealership
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Service Technician
Currie Motors Ford - Valparaiso —Valparaiso, IN
- $18.00 - $33.50 an hour
- Full-time
- Dealership
- Pass drug screening
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
English Teacher - Edison Jr. Sr. High School
Lake Station Community Schools —Lake Station, IN
- Full-time
- Classroom
- High school
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Finish Line Macy's Store Management - River Oaks Center, Calumet City, IL
Finish Line —Calumet City, IL
- $15.90 - $18.00 an hour
- Weekends as needed
- 18 years or older
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Science Teacher - Edison Jr. Sr. High School
Lake Station Community Schools —Lake Station, IN
- Full-time
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- Bachelor's degree
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Registered Nurse
Northwest Cancer Centers —Crown Point, IN
- Full-time
- Nursing
- OSHA
- RN License
- Paid holidays
- 401(k)
Civilian Paramedic
Village of Richton Park —Richton Park, IL
- $44,387 - $70,070 a year
- Full-time
- Background check
- Writing skills
- Pass drug screening
- COVID-19 protective measures

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call center representative full jobs near lowell, in

Call Center Representative - Full-Time

REGIONAL federal credit union -
Valparaiso, IN

Apply Now

Job Details

Full-time
$17.50 an hour

Qualifications

Microsoft Excel
Client inquiry handling
Word embeddings
Typing
Productivity software

Full Job Description

Job Openings: Call Center Representative - Full-Time

Location of Position:

Valparaiso, Indiana

Salary:

$17.50 per hour

Days:

Monday - Saturday

Duties:

The Call Center Representative position is set in a fast-paced environment and requires the ability to provide exceptional service through active listening of member requests and providing the service or transitioning the call to another advisor who will take ownership of the member’s request. Perform work in compliance with state and federal regulation and company policies. Work within a team to ensure delivery of Exceptional Member Service.

Accountable for responding to member telephone inquiries promptly, correctly, and professionally, and managing member email inquiries promptly and correctly, using proper grammar and punctuation to ensure professional communication. Adhere to member authentication procedures to protect the account information of our members.

Manage a high volume of calls and emails daily and prioritize follow-through.
Assist members with inquiries and establish a rapport to understand their service needs.
Appropriately handle complaints regarding service, and route them to the proper personnel for resolution.
Escalate member issues appropriately and correctly based on department guidelines.
Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
Actively learn about all REGIONAL products and procedures to respond to member inquiries effectively.
Share knowledge of credit union products, features & benefits, with members.
Refer additional credit union products & services by recognizing member needs or asking for additional information.
Process requests for check orders, stop payments, account maintenance, transfers, check and statement copies, or other account needs.
Maintain high quality of work, with excellent attention to detail.
Report suspicious transactions or unusual occurrences to supervisor.
Perform all work in compliance with established regulations, policies, and procedures.
Maintain member confidentiality set forth by REGIONAL federal credit union.
Participate in ongoing skill, compliance, and security training as required for the position and apply knowledge in daily tasks.
Other duties as assigned.

Requirements:

Available to work Monday through Friday 8 a.m. to 6 p.m. and Saturdays 9 a.m. to noon. Schedules are produced monthly.
Minimum 40 hours per week.
Minimum of one year of customer service experience with significant phone and online member service experience preferred.
Ability to communicate clearly and effectively over the telephone with members and co-workers.
Provide strong member service and problem-solving skills while responding to inquiries with tact, diplomacy, and patience.
Knowledge of credit products and services.
Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with members, employees, and outside service providers.
Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate software systems.

Misc Comments:

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).

Apply Now

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