Top 129 Alternative channels Jobs in Lowell, Ma

Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
13d
Fraud Investigator
Beacon Bank —Boston, MA
- $52,000 - $90,498 a year
- Writing skills
- Research
- Mid-level
Inside Sales Representative
Merrimac Industrial Sales —Haverhill, MA
- Full-time
- Background check
- Microsoft Excel
- Sales
- Paid holidays
- Health insurance
Quick Apply
Project Scheduler with P6 experience
RL Controls —Woburn, MA
- $60,000 - $100,000 a year
- Full-time
- 5 years
- Computer literacy
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
14d
Private Equity-Director
FM —Boston, MA
- $138,000 - $198,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Office
- 401(k)
- Tuition reimbursement
Talent Acquisition Specialist
Myomo, Inc —Burlington, MA
- $35 - $45 an hour
- Temporary
- Hybrid work
- Mid-level
- Bachelor's degree
- Neurology
Quick Apply
Application Support Analyst
The Panther Group Inc —Boston, MA
- $50.00 - $53.60 an hour
- Contract
- Mid-level
- 3 years
- Organizational skills
Quick Apply
2d
Concierge, Luxury Residential
FirstService Residential —Boston, MA
- $34 - $37 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply
9d
Senior Manager, Talent Intelligence and Sourcing (Hybrid - Acton, MA or San Diego, CA)
Insulet Corporation —Acton, MA
- $149,500 - $224,200 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
8d
Media Supervisor, Media and Engagement
Precision Medicine Group —Boston, MA
- $100,600 - $125,000 a year
- Online Application
- Remote
- Microsoft Excel
- Management
- 5 years
Manager, Investment Content
Royal Bank of Canada —Boston, MA
- $77,000 - $143,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Legal Counsel
Dassault Systèmes —Waltham, MA
- $135,000 - $175,000 a year
- Urgently hiring
- Hybrid work
- Writing skills
- English
- Mid-level
- Paid holidays
- Disability insurance
Procurement Sourcing Leader
Renovo Solutions —Boston, MA
- $140,000 - $150,000 a year
- OSHA
- Customer service
- 5 years
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Value Communications Manager - Acton, MA (Hybrid)
Insulet Corporation —Acton, MA
- $136,700 - $205,025 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Fund Product Analyst
Wellington Management —Boston, MA
- $80,000 - $150,000 a year
- Email
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Health savings account
Media Supervisor, Media and Engagement
Precision AQ —Boston, MA
- $100,600 - $125,000 a year
- Online Application
- Remote
- Microsoft Excel
- Management
- 5 years
Quick Apply
Cold Storage Inventory Associate
Walden Local Meat Co. —Tewksbury, MA
- $22 - $24 an hour
- Full-time
- Basic math
- Forklift
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
14d
Assistant Store Manager
Sally Beauty (Corporate) —Lowell, MA
- Full-time
- 18 years or older
- Cosmetology License
- Merchandising
Global Private Wealth - Investor Relations, Platform Enablement Associate
HarbourVest Partners —Boston, MA
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health insurance
- Paid time off

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alternative channels jobs near lowell, ma

Customer Care Retention Specialist

Insulet Corporation -
Acton, MA

Apply Now

Job Details

Full-time
$26.33 - $39.49 an hour
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Word embeddings
Productivity software
Associate's degree

Full Job Description

Job Summary

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.



Overview:

Key responsibilities:

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers

Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services

Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism

Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management

Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience

Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences

Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty

Follow detailed call scripts or guidelines while adapting to customer responses

Meet or exceed Customer Care KPI’s established

Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns

Required Skills:

Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience

Excellent problem-solving abilities and a proactive mindset

Knowledge of diabetes management is a plus

Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations

Knowledge of diabetes management is a plus

Preferred Skills and Competencies:

Bachelor’s Degree preferred

Experience as a Quality Evaluator in a Contact Center preferred

Must be able to effectively deal with people at all levels inside and outside of the Company

Must be able to work independently while contributing to the goals of the team

Must be proficient with Microsoft Office (intermediate Word, basic Excel)

#LI-Remote

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

( Know Your Rights )

Apply Now

Refine Your Search

alternative channels jobs in lowell, ma

Customer Care Retention Specialist

Fraud Investigator

Inside Sales Representative

Project Scheduler with P6 experience

Private Equity-Director

Talent Acquisition Specialist

Application Support Analyst

Concierge, Luxury Residential

Senior Manager, Talent Intelligence and Sourcing (Hybrid - Acton, MA or San Diego, CA)

Media Supervisor, Media and Engagement

Manager, Investment Content

Legal Counsel

Procurement Sourcing Leader

Call Center Representative

Value Communications Manager - Acton, MA (Hybrid)

Fund Product Analyst

Media Supervisor, Media and Engagement

Cold Storage Inventory Associate

Assistant Store Manager

Global Private Wealth - Investor Relations, Platform Enablement Associate

I want to receive the latest job alert for alternative channels in lowell, ma

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