Top 8 Entry level call center representative Jobs in Lowell Ar

Call Center Support I
J.B. Hunt —Lowell, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays
14d
People Support Center Representative I
J.B. Hunt —Lowell, AR
- Full-time
- Spanish
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Customer Care Specialist
Movista Inc —Bentonville, AR
- Full-time
- Spanish
- High school diploma or GED
- 1 year
Quick Apply
Customer Care Specialist (Bi-Lingual Spanish)
Movista Inc —Bentonville, AR
- Full-time
- Spanish
- High school diploma or GED
- 1 year
Quick Apply

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Call Center Support I
J.B. Hunt —Lowell, AR
Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic…
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Call Center Support I

J.B. Hunt -
Lowell, AR

Apply Now

Job Details

Full-time
14 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Title:

Call Center Support I

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.

Job Description:

Key Responsibilities:

Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
Administer programs, projects, and/or processes specific to the operating unit served
Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow-up with internal teams for feedback on outstanding complaints
Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
Receive and respond to routine correspondence following established procedures not requiring management review
Understand and implement administrative, application, or software systems, procedures, policies, and practices
Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.)
Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Qualifications:

Minimum Qualifications:

High School Diploma or GED equivalent with 1 year of customer service-related experience and/or military equivalent

Preferred Qualifications:

College coursework experience and/or 1 year of experience within customer service or help desk atmosphere
Ability to work both individually and as a team
Ability to use a logical approach to derive a specific conclusion from general ideas
Experience in the transportation industry
Experience working in a fast-paced environment
Knowledge of J.B. Hunt
Proficient Computer Skills including Microsoft Office Suit (PowerPoint, Excel, Outlook, etc.)
Ability to meet or exceed customer needs and expectations to provide excellent service
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Associates: Business Administration/Management, GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager

Job Opening ID:

00634298 Call Center Support I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Apply Now

Refine Your Search

entry level call center representative jobs in lowell ar

Call Center Support I

People Support Center Representative I

Customer Care Specialist

Customer Care Specialist (Bi-Lingual Spanish)

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