Top 90 Patient access specialist Jobs in Lowell Ma

Patient Service Representative
Lowell Community Health Center —Lowell, MA
- $21.63 an hour
- Full-time
- Bilingual
- HIPAA
- High school diploma or GED
Call Center Representative
Lowell Community Health Center —Lowell, MA
- $21.63 an hour
- Full-time
- Bilingual
- High school diploma or GED
- 1 year
Scheduling Specialist, Ambulatory Contact Center
Mass General Brigham Incorporated —Somerville, MA
- $19.81 - $28.30 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Medical office experience
- High school diploma or GED
- Opportunities for advancement
Quick Apply
21h
Provider Enrollment Specialist
Merrimack Health —Lawrence, MA
- $25.03 - $37.55 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- No high school diploma
Patient Access Specialist I - New England Neurological Associates, Lawrence
Lowell General Hospital —Lawrence, MA
- $20.12 - $25.15 an hour
- Full-time
- Medical office experience
- Office
- High school diploma or GED
10d
Patient Access Associate Specialist
Ensemble RCM LLC —Nashua, NH
- $17.00 - $18.15 an hour
- Full-time
- Hospital
- Customer service
- High school diploma or GED
- Tuition reimbursement
3h
Customer Service Representative I
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $25.28 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- High school diploma or GED
- Opportunities for advancement
Quick Apply
21h
Physician and APP Onboarding Specialist
Beth Israel Lahey Health —Burlington, MA
- $75,000 - $90,000 a year
- Full-time
- Research
- Mid-level
- Office
10d
Hospital Billing Specialist (Accounts Receivable)
Tufts Medicine —Lowell, MA
- $21.53 - $26.91 an hour
- Full-time
- Word processing
- Research
- Mid-level
4d
Enrollment Specialist
Daymark Health —Boston, MA
- $60,000 - $70,000 a year
- Monday to Friday
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
Quick Apply
Provider Enrollment & Credentialing Specialist
Optum —Boston, MA
- $18 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Pass drug screening
- HIPAA
- AD&D insurance
- Employee stock purchase plan
Order Management Specialist
Nova Biomedical —Billerica, MA
- $26 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
8d
Administrative Assistant, Transplant Department
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Outlook
- Hospital
- English
Diagnostics Customer Service Specialist
Quanterix —Bedford, MA
- $50,000 - $70,000 a year
- Microsoft Outlook
- Word processing
- Computer literacy
- Employee stock purchase plan
- Dental insurance
Office Assistant for Hearing Aid Center
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Community Resource Specialist
Mass General Brigham Incorporated —Somerville, MA
- $22.35 - $28.30 an hour
- Part-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Psychology
- Opportunities for advancement
Quick Apply
Compliance and Privacy Specialist
Beth Israel Lahey Health —Charlestown, MA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Hospital
- HIPAA
Medical Receptionist
ConvenientMD —Nashua, NH
- Part-time
- Urgent Care
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Administrative Assistant, Urology Department
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Outlook
- Hospital
- High school diploma or GED
Specialty Medication Access Coordinator
Beth Israel Lahey Health —Burlington, MA
- $33.60 - $45.22 an hour
- Full-time
- 5 years
- English
- High school diploma or GED
18h

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Patient Service Representative

Lowell Community Health Center -
Lowell, MA

Apply Now

Job Details

Full-time
$21.63 an hour

Qualifications

Bilingual
Office supply management
Collaborate with healthcare professionals
Visitor query response
Health insurance authorizations
In-person patient registration
Patient scheduling systems
Health insurance co-pays
Patient question and concern management
Maintaining an organized workspace
Phone communication
Intake
Healthcare Administration
Greeting customers
Regulatory compliance
Health insurance customer support
Practice management software
Patient demographics
HIPAA
Patient complaint handling
Care documentation
Assisting medical staff
Patient financial aid assistance
Medical scheduling
High school diploma or GED
Healthcare referral management
Records management
Clinical data entry
Informed consent procedures implementation
Client referral services

Full Job Description

Regular Full Time
Lowell, MA

LCHC

ID#: 990159438
Type: Regular Full Time
Category: Non Clinical
Base Pay: $21.63/ Hour- Hourly

Job Title: Patient Service Representative

Department: Patient Service Center

Reports To: Manager of Patient Services

FLSA Status: Non-Exempt

Lowell Community Health Center (Lowell CHC) is a community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

Summary:

The Patient Service Representative at Lowell Community Health Center is a crucial member of the healthcare team and the first point of contact for patients, visitors, and staff. This role is responsible for delivering excellent customer service, managing patient intake and registration, verifying insurance, scheduling appointments, performing collections, and supporting administrative operations in a fast-paced environment.

Responsibilities:

Patient Reception:

Serve as the primary point of contact for patients, addressing inquiries and ensuring effective communication between patients and healthcare providers.

Greet patients and visitors with a warm and friendly demeanor.

Check in patients for appointments and verify personal and demographic information.

Direct patients to appropriate waiting areas or examination rooms.

Registration Data Collection:

Accurately gather and input patient demographic, insurance, medical, and financial information into the practice management system.

Document patient consent and ensure compliance with regulatory requirements.

Insurance Verification & Prior Authorization:

Enter and update insurance information in the practice management system in a timely and accurate manner.

Verify patient insurance eligibility and coverage using multiple systems.

Confirm prior authorizations and primary care provider (PCP) assignments; assist in resolving access issues.

Verify effective dates and benefit details including co-pays, PCP site, and outstanding balances.

Work closely with Health Benefits Navigators to resolve issues for uninsured or underinsured patients.

Address eligibility alerts, electronic actions, and telephone encounters to correct patient accounts.

Contact patients with inactive insurance to obtain updated information in advance of appointments.

Appointment Scheduling:

Ensure accurate data entry in the electronic health record (EHR) system.

Schedule, reschedule, or cancel patient appointments as needed.

Provide patients with appointment details and preparation instructions.

Collection Duties:

Inform patients of co-pays, outstanding balances, and other financial responsibilities.

Collect payments and provide receipts as required.

Educate patients on payment options including cash, check, credit card, and online payments (e.g., MyChart).

Provide information on insurance coverage and financial assistance programs, including sliding fee scale options.

Refer patients to Health Benefits Navigators when appropriate.

Promote and assist patients with Patient Portal enrollment and respond to portal requests per protocol.

Communication and Customer Service:

Deliver exceptional customer service and maintain a welcoming environment.

Use effective questioning and listening skills to support telephone and in-person communication.

Resolve patient complaints and concerns professionally and in a timely manner.

Maintain patient confidentiality and respect patient dignity at all times in compliance with HIPAA.

Communicate effectively with care teams to ensure smooth patient flow.

Administrative Duties:

Maintain and update patient records in the electronic health record (EHR) system.

Manage patient intake forms, insurance documentation, eligibility checks, and prior authorizations.

Office Organization:

Maintain a clean, organized, and professional front desk environment.

Monitor office supplies and request restocking as needed.

Collaboration and Teamwork:

Work efficiently both independently and as part of a team.

Collaborate with providers, nurses, and medical assistants to support patient care.

Assist in coordinating referrals to specialists or other departments.

Participate in departmental meetings and trainings as required.

Qualifications:

High school diploma or equivalent; additional education in healthcare administration or related field preferred.

Experience in a healthcare or customer service environment preferred.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office and EHR systems.

Ability to multitask and work effectively under pressure.

Knowledge of HIPAA and healthcare regulations preferred.

Bilingual language skills highly preferred.

Work Environment:

Frequent contact with patients, families, visitors, nurses, and other staff. Occasional need to change work areas to meet patient needs. Exposure to multiple simultaneous demands and moderate stress levels. Possible exposure to infectious diseases; adherence to universal precautions and use of protective equipment is required and supported.

Apply Now

Refine Your Search

patient access specialist jobs in lowell ma

Patient Service Representative

Call Center Representative

Scheduling Specialist, Ambulatory Contact Center

Provider Enrollment Specialist

Patient Access Specialist I - New England Neurological Associates, Lawrence

Patient Access Associate Specialist

Customer Service Representative I

Physician and APP Onboarding Specialist

Hospital Billing Specialist (Accounts Receivable)

Enrollment Specialist

Provider Enrollment & Credentialing Specialist

Order Management Specialist

Administrative Assistant, Transplant Department

Diagnostics Customer Service Specialist

Office Assistant for Hearing Aid Center

Community Resource Specialist

Compliance and Privacy Specialist

Medical Receptionist

Administrative Assistant, Urology Department

Specialty Medication Access Coordinator

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