Top 14 Phone operator Jobs in Lowell Ma

Telephone Operator - Full Time (Rotating Schedule, 2nd Shift)
Tufts Medicine —Lowell, MA
- $17.57 - $21.96 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
21h
Call Center Representative - Part Time - Second Shift
SolutionHealth —Nashua, NH
- Part-time
- High school diploma or GED
- Medical terminology
- Communication skills
- Disability insurance
- Health insurance
7d
Communications Agent
Marriott International, Inc —Boston, MA
- $31.98 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Telecommunications Operator
Beth Israel Lahey Health —Beverly, MA
- $17.00 - $22.88 an hour
- Call employer
- Hospital
- High school diploma or GED
- Medical terminology
Call Center Representative - Elliot Call Center - Part Time
Elliot Health System —Manchester, NH
- Part-time
- Hospital
- High school diploma or GED
- Pediatrics
- Continuing education credits
- Disability insurance
Call Center Representative - Elliot Call Center - Per Diem
Elliot Health System —Manchester, NH
- Part-time
- Hospital
- High school diploma or GED
- Pediatrics
- Continuing education credits
- Disability insurance
Telecommunications Operator
Massachusetts Eye and Ear Infirmary —Boston, MA
- $17.71 - $22.15 an hour
- Full-time
- Hospital
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
7d
Telecommunications Operator
VPNE Parking Solutions —Burlington, MA
- $20 an hour
- Full-time
- 18 years or older
- Hospital
- English
Quick Apply
Front Desk Receptionist (Weekends) - Per Diem
HRI Hospital —Brookline, MA
- $19.45 - $25.41 an hour
- Part-time
- High school diploma or GED
- Typing
- In-person
- Free parking
- Employee assistance program
Quick Apply
7d
Switchboard Operator Lead - 3:00 PM – 11:30 PM
Boston Medical Center —Brighton, MA
- $16.71 - $24.83 an hour
- Full-time
- Management
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Senior Telecommunications Representative
Mass General Brigham Incorporated —Boston, MA
- Overnight shift
- Mid-level
- Windows
- High school diploma or GED
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Telephone Operator - Full Time (Rotating Schedule, 2nd Shift)

Tufts Medicine -
Lowell, MA

Apply Now

Job Details

Full-time
$17.57 - $21.96 an hour
21 hours ago

Qualifications

High school diploma or GED

Full Job Description

Title: Telephone Operator

Hours: 40 hours per week. Please see rotating schedule below.

Week 1

Sunday – OFF

Monday - OFF

Tuesday – 3:30p-11:30p

Wednesday – 3:30p-11:30p

Thursday – 3:30p-11:30p

Friday - 3:30p-11:30p

Saturday – 3p-11p

Week 2

Sunday – 3p-11p

Monday – OFF

Tuesday – 3:30p-11:30p

Wednesday – 3:30p-11:30p

Thursday – 3:30p-11:30p

Friday – 3:30p-11:30p

Saturday – OFF

Location: Onsite at Lowell General Hospital - Main Campus.

Requirements: Required to attend virtual orientation on your start date (Monday, 8:30-5). ).Training during the first 2 weeks may be from 11a-7p . 1 winter and 1 summer holiday required at minimum.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals.In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview
This position is responsible for answering calls on a PC switchboard console using professional telephone etiquette and transferring calls to appropriate destination. Responsible for activating time-sensitive clinical and emergency codes as directed.

Job Description
Minimum Qualifications:
1. High school diploma or equivalent.

Preferred Qualifications:
1. Experience working in a call center environment.
2. Experience with Spok and TigerConnect applications.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Efficiently answer a PC switchboard console using professional telephone etiquette and standardized greeting. Use console functions to transfer calls to destination in a timely manner.
2. Triage requests effectively and efficiently to accurately determine the caller’s needs and appropriately connect the caller to their destination.
3. Prioritize calls and utilize time effectively to accomplish desired results.
4. Effectively communicate directly with patients, clients, providers, internal and external staff while utilizing computer-based communication systems.
5. Activate time-sensitive clinical and emergency codes as directed.
6. Effectively communicate and collaborate with team to ensure swift and accurate handling of calls.
7. Maintain a focus on customer service and patient confidentiality while adhering to all HIPAA regulations.
8. Initiate requests for pages using page system or other messaging applications.
9. Navigate and use multiple platforms to retrieve call information.
10. Capture non-clinical information from callers and provide accurate information to clinical providers.
11. Monitor all emergency code lines and emergency panels, e.g., Code Blue, STATS, Comprehensive Disaster, etc.
12. Activate code procedures and notify all necessary staff using PC switchboard console, overhead announcement, and paging/texting services across various networks.
13. Maintain documentation of all codes in code log.
14. Collaborate with team to effectively contribute to the team’s goals and achievements and foster a positive work environment.

Physical Requirements:
1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
3. Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:
1. Ability to continuously perform repetitive tasks accurately under conditions of constant interruption and frequent pressure.
2. Excellent customer service skills.
3. Ability to work as part of a team.
4. Ability to adapt to changing situations and demands.
5. Ability to remain composed in stressful situations.
6. Time management, planning and organizational skills.
7. Skilled in Microsoft applications – Word, Excel, Outlook, Teams.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$17.57 - $21.96

Apply Now

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phone operator jobs in lowell ma

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