Top 1293 Customer service team lead Jobs in Lowell Nc

Healthcare Customer Service Representative (NC)
Healthcare Business Services Inc. —Charlotte, NC
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
2d
Team Lead
Magnera Corporation —Mount Holly, NC
- $28.50 - $31.00 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Customer Service Representative
ATC Healthcare —Charlotte, NC
- $24.23 - $29.18 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Service Representative - Charlotte
VORTEX INDUSTRIES, LLC —Charlotte, NC
- $22.75 - $29.00 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
11d
PT Customer Service Leader
Food Lion —Gastonia, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Full-Time Customer Service Supervisor
KOHLS —Gastonia, NC
- $17.25 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
Store Team Lead
Academy Sports —Gastonia, NC
- Part-time
- Inventory control
- Sales
- Merchandising
OUTBOUND CUSTOMER RELATIONS SPECIALIST
Courage Kia —Gastonia, NC
- Full-time
- Computer literacy
- Organizational skills
- Computer skills
- Paid training
- Dental insurance
Quick Apply
FT Assistant Manager Customer Service
Food Lion —Gastonia, NC
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
8d
Part-Time Customer Service Lead- CLT Airport
PrimeFlight Aviation Services Inc —Charlotte, NC
- $18 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Walgreens —Gastonia, NC
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
CCS —Charlotte, NC
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
8d
Customer Service Representative & Scheduling Coordinator – Charlotte, NC
Swifto Charlotte —Charlotte, NC
- $22 - $23 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
13d
Sales Specialist
Stafast Products, Inc. —Fort Mill, SC
- Full-time
- Marketing
- Research
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
RN House Supervisor Evening Shift
THE PINES AT DAVIDSON INC —Davidson, NC
- Full-time
- RN License
- Ability to walk for extended periods
- Mid-level
- Free parking
- Health insurance
Quick Apply
Experienced Bilingual Automotive Sales Specialist With $1500.00 Sign On Bonus.
MAZDA OF SOUTH CHARLOTTE —Charlotte, NC
- $36,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Health savings account
Quick Apply
RN Supervisor- Night Shift
Holy Angels, Inc. —Belmont, NC
- From $37 an hour
- 12 hour shift
- Acute care
- Experience working with individuals with developmental disabilities
- Nursing
- Free parking
- Health insurance
Quick Apply
RN Supervisor- Night Shift, Part-Time
Holy Angels, Inc. —Belmont, NC
- From $36 an hour
- 12 hour shift
- Acute care
- Experience working with individuals with developmental disabilities
- Nursing
- Free parking
- Health insurance
Quick Apply
Retail Sales Associate / Customer Service
Elements Massage —Cornelius, NC
- $15 an hour
- Part-time
- Entry level
- Retail sales
- Wellness program
6d
Customer Service Representative
The New Grand Mart —Charlotte, NC
- $22.00 - $26.49 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
8d

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Healthcare Customer Service Representative (NC)

Healthcare Business Services Inc.
Charlotte, NC

Apply Now

Job Details

2 days ago

Benefits

Work from home

Qualifications

Objection handling (sales technique)
Phone communication
Writing skills
Basic math
High school diploma or GED
Healthcare privacy protection
Desktop applications
Telephone systems
Typing
Debt collection negotiation
Client interaction via phone calls

Full Job Description

Description:

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.

Position Summary:

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Essential Duties and Responsibilities:

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors
May learn and perform other duties and responsibilities as assigned based on business needs

Requirements:

Required Knowledge, Skills and Abilities:

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
Able to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skill
Able to communicate on the phone and navigate multiple computer systems simultaneously
Able to overcome patient objections and obstacles to negotiate payment successfully
Reliable and responsible. Arrives on time and uses time productively and efficiently
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
Possesses and demonstrates professional judgement and operates with client business acumen.
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and committed to career success
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Work Environment:

Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.

Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.

Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

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Refine Your Search

customer service team lead jobs in lowell nc

Healthcare Customer Service Representative (NC)

Team Lead

Customer Service Representative

Customer Service Representative - Charlotte

PT Customer Service Leader

Full-Time Customer Service Supervisor

Store Team Lead

OUTBOUND CUSTOMER RELATIONS SPECIALIST

FT Assistant Manager Customer Service

Part-Time Customer Service Lead- CLT Airport

Customer Service Associate

Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE

Customer Service Representative & Scheduling Coordinator – Charlotte, NC

Sales Specialist

RN House Supervisor Evening Shift

Experienced Bilingual Automotive Sales Specialist With $1500.00 Sign On Bonus.

RN Supervisor- Night Shift

RN Supervisor- Night Shift, Part-Time

Retail Sales Associate / Customer Service

Customer Service Representative

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