Stellar is seeking a highly organized, strategic, and growth-minded Training Coordinator to help build and scale our company-wide training platform across multifamily operations. This is a high-impact role focused on developing structured learning programs, coordinating training initiatives, improving operational execution, and helping teams perform at a higher level across the portfolio. If you enjoy building systems, driving improvement, and creating meaningful organizational impact, this is an opportunity to help shape the future of a growing company.
We believe operational excellence starts with developing people. We are building a scalable, forward-thinking platform focused on growth, accountability, and execution - and we're looking for someone excited to help lead that effort. This role is ideal for someone who thrives on building scalable programs, improving operational execution, and developing high-performing teams.
The Training Coordinator is responsible for designing, organizing, and managing Stellar's training platform across all on-site roles. This is a coordination and orchestration role-not the sole creator or trainer-but the central driver ensuring training is structured, scalable, and effectively executed across the portfolio.
This position leverages internal subject matter experts, third-party partners, and industry resources to build a multi-dimensional training platform aligned with Stellar's policies, processes, tools (PPTs), and performance expectations.
The Training Coordinator ensures training is not just delivered-but tracked, measured, and tied to operational performance outcomes (occupancy, leasing conversion, renewals, maintenance execution, and resident experience).
Core Responsibilities
1. Training Platform DevelopmentStructure
Build and continuously refine a multi-dimensional training framework, including:
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Position-Based Training
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Role-specific curriculum (Manager, APM, Leasing, Maintenance)
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Experience-level tracks (Year 1, Year 2, advanced progression)
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Clear sequencing and competency milestones
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Skill-Based Training
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Leadershipcoaching
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Leasingclosing performance
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Customer experienceconflict resolution
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Operational execution (KPIs, systems, processes)
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Needs-Based Training
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Lease-ups and occupancy recovery
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Underperforming property intervention
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New system/process rollouts
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Event-Based Training
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Quarterly ManagementMaintenance Conferences
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Annual Leadership Conference (ALC)
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Budget Boot Camps and strategic sessions
2. ContentResource Management
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Source, organize, and maintain training materials across formats:
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Digital modules (LMS or shared platforms)
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Playbooks, SOPs, and guides
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Video, audio, and live session content
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Ensure all materials are aligned with current Stellar PPTs and standards
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Continuously update content as processes, tools, and strategies evolve
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Integrate industry best practices and vendor-provided training resources
3. Training DeliveryCoordination (30% delivery, 70% coordination)
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Coordinate training delivery across multiple formats:
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Virtual (self-paced and instructor-led)
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In-person sessions and workshops
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Schedule and manage all training calendars
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Identify and coordinate trainers:
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Internal leaders (Regionals, SMEs)
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External partners and industry providers
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Ensure consistent execution across properties and teams
4. Performance TrackingAccountability
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Implement systems to track training completion, participation, and effectiveness
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Identify performance gaps and deploy targeted training solutions
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Provide regular reporting to leadership on training impact and progress
5. Industry ResearchInnovation
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Continuously research multifamily and adjacent industry training trends, including:
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Centralized learning platforms
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Microlearning and on-demand training models
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AI-enabled training tools and role-play simulations
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Evaluate and integrate third-party training providers and certifications
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Bring forward new ideas to improve efficiency, scalability, and engagement
6. Special ProjectsEvent Coordination
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Plan and coordinate training components for:
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Quarterly conferences (managementmaintenance)
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Annual Leadership Conference (ALC)
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Company-wide rollouts and initiatives
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Ensure events are structured, purposeful, and aligned with business priorities
Core Competencies
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Highly organized with strong attention to detail
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Strategic thinker with ability to translate needs into structured programs
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Strong project management and coordination skills
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Resourceful researcher with ability to source best-in-class solutions
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Effective communicator and facilitator
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Data-driven mindset with focus on performance outcomes
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Self-starter with high ownership and follow-through
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Financial awareness (budgeting and cost control)
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Innovative and adaptable in a fast-evolving environment
What "Great" Looks Like
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Training is consistent, scalable, and repeatable across all properties
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New hires ramp faster and perform sooner
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Underperforming properties show measurable improvement after targeted training
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Leadership has clear visibility into training progress and ROI
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Training evolves continuously alongside Stellar's growth and innovation
