Top 38 client manager Jobs in lubbock, tx

Client Experience Manager
Tyler Technologies —Lubbock, TX
- $66,585 - $75,000 a year
- ERP systems
- Senior level
- Leadership
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Client Service Manager - Lubbock, TX
SpecialtyRx —Lubbock, TX
- Full-time
- Mid-level
- Driver's License
- Driving
- Dental insurance
- 401(k)
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Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
Case Manager II, MHA, Pos. #129, Robstown, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
Client Service Manager
Gallagher Benefit Services —Lubbock, TX
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
8d
Client Experience Advocate
Tyler Technologies —Lubbock, TX
- $46,500 - $52,000 a year
- Communication skills
- Entry level
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Client Relations Manager - Sales
California T's —Lubbock, TX
- $36,500 - $38,500 a year
- Full-time
- Inventory management
- In-person
- Entry level
- Paid time off
- Employee discount
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Case Manager (Lubbock)
Methodist Childrens Home —Lubbock, TX
- From $21.25 an hour
- Weekends as needed
- Background check
- Working with individuals with developmental disabilities
- Caregiving
- Mileage reimbursement
- Health savings account
Adult Case Manager (TCOOMMI)
StarCare Specialty Health System —Lubbock, TX
- $21.54 - $23.69 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Adults
- Health savings account
- Paid holidays
Implementation Associate- Eduthings
CEV MULTIMEDIA LLC —Lubbock, TX
- School experience
- Computer literacy
- Mid-level
Case manager
The Ranch at Dove Tree —Lubbock, TX
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
Quick Apply
8d
Child and Adolescent Case Manager FT
StarCare Specialty Health System —Lubbock, TX
- $20.91 an hour
- Full-time
- Writing skills
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Adult Case Manager FT
StarCare Specialty Health System —Lubbock, TX
- $20.30 - $22.33 an hour
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Mileage reimbursement
- Health savings account
Client Experience AI Enablement Lead
Tyler Technologies —Lubbock, TX
- $52,000 - $70,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Sr Medical Case Manager
Broadspire Services, Inc. —Lubbock, TX
- Full-time
- Remote
- Nursing
- RN License
- Working with individuals with disabilities
- Disability insurance
- Work from home
Quick Apply
2d

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Moxie Healthcare Solutions LTD —Lubbock, TX
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Client Experience Manager

Tyler Technologies -
Lubbock, TX

Quick Apply

Job Details

$66,585 - $75,000 a year

Qualifications

Customer communication
Team member evaluation
Customer relationship building
Managing teams in a customer support role
Operational management
Employee engagement program (employee development activity)
Coaching
Customer satisfaction tracking
ERP systems
Employee engagement strategy
Employee relationship building
Performance feedback (performance evaluation method)
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Team development
Professional development support
Client retention
Task prioritization
Team training
Customer engagement
SaaS platforms
Leading team collaboration initiatives
Management reporting
Customer success strategy
Talent career development
Employee engagement
Senior level
SaaS
Cross-functional team management

Full Job Description

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner—ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected.
This is a formal people leader position.

Responsibilities

Client Outcomes & Advocacy

Own the client experience for the assigned region, with NPS as the primary success metric.
Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
Use NPS data to inform outreach plans and success strategy adjustments
Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
Understand regional client trends and ensure proactive outreach strategies are in place.
Surface product gaps, friction points, and enhancement opportunities to internal teams.
Serve as a high-level escalation path for client concerns that require management handling.
Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
Step in to handle support incidents as needed, especially during high-volume periods
Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.

People Leadership

Directly manage and develop a regional team of individuals including:
Client Experience Champions
Client Engagement Leads or Managers or Strategic Engagement Managers
Learning Enablement Coaches
Conduct regular 1:1s, career development planning, and performance reviews.
Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth
Actively coach team members on handling escalations, improving call quality, and deepening client relationships

Operational Oversight

Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
Partner with other regional managers to share best practices and align on enterprise client strategies.
Track and report on team and regional performance—including NPS, eSAT, and operational KPIs.
Ensure all team members follow the regional feedback process defined by the Director of Client Operations.

Employee Engagement & Enablement

Own the employee satisfaction and engagement for your regional team.
Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective.
Support a culture of open feedback, recognition, and accountability.
Serve as a role model for transparent communication—owning mistakes and showing others how to recover from them with integrity and follow-through.

What Success Looks Like

Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
Your team is highly engaged, supported, and performing at or above expectations.
Proactive client outreach is happening consistently—not just reactive support.
Your team members are growing in capability, confidence, and influence.
Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT)
Ability to coach others in client communication, troubleshooting, and service recovery
Excellent communication, prioritization, and problem-solving skills
Familiarity with ERP systems, local government software, or SaaS environments is a plus

Quick Apply

Refine Your Search

client manager jobs in lubbock, tx

Client Experience Manager

Client Service Manager - Lubbock, TX

Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX

Case Manager II, MHA, Pos. #129, Robstown, TX

Client Service Manager

Client Experience Advocate

Client Relations Manager - Sales

Case Manager (Lubbock)

Adult Case Manager (TCOOMMI)

Implementation Associate- Eduthings

Case manager

Child and Adolescent Case Manager FT

Adult Case Manager FT

Client Experience AI Enablement Lead

Sr Medical Case Manager

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