Top 1 Emergency dispatcher Jobs in Lubbock, Tx

Dispatcher
TAC MED INC —Lubbock, TX
- $13.50 - $14.00 an hour
- Full-time
- In person
- Background check
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Quick Apply

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Dispatcher

TAC MED INC -
Lubbock, TX

Quick Apply

Job Details

Full-time
$13.50 - $14.00 an hour

Benefits

Paid time off
Flexible schedule

Qualifications

Overseeing health insurance pre-certification
Coordinating with emergency response agencies
Managed care
Phone communication
Service scheduling
Client inquiry handling
Emergency call-taking protocols
Emergency medical dispatch
Radio communication systems
Resource scheduling coordination
Telephone systems
Dispatch record maintenance
Phone call management
Task assignment
Emergency real-time monitoring tools
Communication skills
Entry level

Full Job Description

About us

TAC MED INC is a small business in Lubbock, TX. We are professional, customer-centric, demanding and our goal is to Provide excellent patient care as a Non-Emergency Ambulance/Transport Service.

Please apply in person at: 5 Briercroft Office Park, Lubbock, TX 79412

We are looking for an experienced dispatcher to join our team. The successful candidate will be responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions.

Responsibilities:

Answer customer service calls for service
Input and update emergency and non-emergency call data
Monitor, update, and control the location and movement of field units
Act as a resource point for healthcare facilities and other agencies utilizing the services of Tac Med, Inc.
Monitor and document response times of units, investigating and reporting all response time exceptions
Maintain excellent knowledge of company policies and procedures.
Demonstrate extensive knowledge of all communication equipment, including telephones, radios, and computers and tracking mechanisms
Act as a customer liaison with health care facilities.
Research and answer customer inquiries
Obtain insurance or managed care authorizations
Communicate and document service delays
Actively work with customers and or providers to meet the customer service demands
Determine medical necessity for ambulance services
Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Maintain knowledge of customer contracts and agreements
Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources
Attend scheduled meetings and training sessions
Perform assigned clerical and billing functions
Perform other duties as assigned
Performs all duties with the utmost professionalism, reliability, and integrity

Job Type: Full-time

Pay: $13.50 - $14.00 per hour

Benefits:

Flexible schedule
Paid time off

Work Location: In person

Quick Apply

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emergency dispatcher jobs in lubbock, tx

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