Top 2 Director of facilities Jobs in Lubbock Tx

Service Director
Bruce Thornton Air Conditioning, Inc —Lubbock, TX
- $85,000 - $110,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Quick Apply

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Service Director

Bruce Thornton Air Conditioning, Inc -
Lubbock, TX

Quick Apply

Job Details

Full-time
$85,000 - $110,000 a year

Qualifications

Service scheduling
Team scheduling
Workforce management

Full Job Description

Join a dynamic and growing Service Operations team in Lubbock, TX as a Service Director. This leadership role is responsible for ensuring the financial performance, operational stability, and service quality of the department. The Service Director will oversee a team of Dispatchers and Service Supervisors, driving measurable improvements in technician productivity, scheduling efficiency, billing accuracy, and customer satisfaction. This is an opportunity to make a significant impact on departmental profitability, operational scalability, and customer retention by enforcing standardized processes and fostering a culture of accountability. If you are passionate about operational excellence and leading high-performing teams, this role offers a rewarding career path within a supportive and results-driven organization.

Responsibilities

Lead and manage the Service Operations department, including direct supervision of Dispatchers and Service Supervisors
Monitor and control departmental financial performance, including gross profit margin, labor efficiency, and operational costs
Oversee technician scheduling, dispatch workflow, and workforce deployment to align with operational demand and revenue objectives
Enforce service quality standards, reduce repeat service events, and ensure consistent completion of service calls
Resolve customer escalations and maintain high levels of customer satisfaction through structured escalation management
Ensure accurate and timely completion of service documentation, billing, and invoicing processes
Implement and maintain departmental accountability systems, including performance reviews and operational policy compliance
Coordinate cross-functional operations with dispatch, accounting, warehouse, and executive leadership
Identify and escalate operational, staffing, or financial risks as needed
Support leadership development and continuous improvement initiatives within the department

Qualifications

Proven experience in service operations management or a related leadership role
Strong understanding of financial controls, operational performance metrics, and process improvement
Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
Excellent organizational, communication, and problem-solving skills
Experience with dispatch software, ERP/accounting systems, service management platforms, and reporting dashboards
Ability to enforce accountability, manage escalations, and drive operational consistency
Commitment to maintaining high standards of service quality and customer satisfaction

Offered compensation: $85,000/yr - $110,000/yr

Experience and License Requirements

HVAC, plumbing, refrigeration, or service-trades leadership experience.
Proven success managing service workflows, scheduling operations and technician accountability
Supervisor/Management
Texas State Board of Plumbing (optional)

Pay: $85,000.00 - $110,000.00 per year

Quick Apply

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