Under general direction, works to employ intermediate analytical, technical, planning, and troubleshooting skills to support various Lubbock County Departments. Provide routine to moderately complex technical support to various county applications. Closely interact with product users, providing needed technical support and assistance in improving product usability such as configurations, data analysis, and various needed reporting. Position requires understanding of various organizational operational processes to be effective at the level of technical application support.
EDUCATION/EXPERIENCE: Associates degree in computer science or closely related field, with 2 years of related work experience in customer relations, desktop support or business applications; or, high school diploma or equivalent, with 4 years of related work experience in customer relations, desktop support or business applications. Ability to obtain Information Technology Infrastructure Library Version 3 (ITIL V3) Foundation Certification within 1 Year of employment. Must be able to pass FBI criminal background fingerprint check, and have the ability to comply with state and federal requirements for criminal justice information security standards.
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to maintain a valid Texas Driver's License with safe driving record. Knowledge of multiple software applications and operating systems. Knowledge of business operations, systems requirements process, and analysis tools. Knowledge of internet and client/server architectures. Must be able to read and comprehend departmental policies, technical/repair manuals, and user guides. Ability to work with detailed information for sustained periods of time. Skill in communicating clearly and effectively, both verbally and inwriting including presentations and presenting technical issues in non-technical terms. Skill in research, data collection, analytics, problem solving, and reporting. Ability to use good judgement, decision making seen from the bigger picture perspective. Must have good interpersonal skills. Identify and analyze end-user problems and develop practical technological solutions. Work independently and efficiently and as part of a team. Manage time well, perform multiple tasks and organize diverse activities. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Work generally performed in a climate controlled building with minimal exposure to outdoor weather conditions. The physical requirements of the job include the ability to sit, talk, kneel, bend at both the waist and knee, reach with the arms over the head, and hear, both on the telephone and in person, using regular conversational tones; vision requires the ability to focus and read printouts, computer, screens, and other written material. Duties may require lifting up to 35 pounds and have the use of hands and fingers to perform essential functions of the job, i.e., typing, data entry, using the calculator, and operating other office equipment. Working conditions involve occasional exposure to variable and/or extreme weather conditions when responding to emergencies, working at heights, and working in confined spaces.
DISCLAIMER: The above description reflects the details considered necessary to describe the standard functions of this position and should not be constructed as a thorough description of all work requirements. The characteristics of the work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Employer: Lubbock County will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
