Top 318 Service delivery manager Jobs in Lubbock Tx

Client Experience Manager
Tyler Technologies —Lubbock, TX
- $66,585 - $75,000 a year
- ERP systems
- Senior level
- Leadership
Quick Apply
11d
Business Development Manager
ResourceMFG —Lubbock, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Business development
- Health savings account
- Health insurance
Quick Apply
1d
Texas Agriculture Specialist
American Farmland Trust —Lubbock, TX
- $70,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Business Development Representative - Lubbock, TX
Arnold Oil Company Fuels —Lubbock, TX
- $60,000 a year
- Weekends as needed
- Writing skills
- Merchandising
- Mid-level
Clinical Manager
Calvert Home Health and Hospice —Lubbock, TX
- Full-time
- Nursing
- RN License
- Customer service
Quick Apply
9d
Sales Representative
Sysco —Lubbock, TX
- Weekends as needed
- Culinary experience
- Marketing
- Computer literacy
- Mileage reimbursement
- Employee stock purchase plan
Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Mileage reimbursement
- Loan repayment program
General Superintendent- Wastewater Treatment Plant
Thalle Construction Company —Texas
- Construction site
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Spanish
- Nursing
- Clean driving record
- Mileage reimbursement
- Loan repayment program
Case Manager II, Youth Mental Health Services, Pos. #272, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
9d
Case Manager II, Youth Mental Health Services, Pos. #273, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
8d
Case Manager II, ACT, MHA, Pos. #124, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.98 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
General Manager I
Chick-fil-A Supply LLC —Lubbock, TX
- Microsoft Word
- 7 years
- Microsoft Excel
- Relocation assistance
DoD SkillBridge: Transportation Manager
US Foods, Inc. —Lubbock, TX
- $65,000 - $105,000 a year
- Full-time
- Inventory control
- Military
- Computer literacy
3d
Delivery Supervisor
Standard Sales Co. LP —Lubbock, TX
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Disability insurance
Area Manager, Early Career (2027) - Texas
Amazon.com Services LLC - A57 —Lubbock, TX
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Site Manager
BASF —Lubbock, TX
- Full-time
- Microsoft Word
- Mid-level
- Office
- Adoption assistance
- Parental leave
10d
Facilities Operations Manager (Property Management) - Lubbock, TX
Metronet —Lubbock, TX
- High school diploma or GED
- Driver's License
- Travel
- Disability insurance
- 401(k) matching
Quick Apply
2d
Non-CDL Driver/Warehouse
Alside —Lubbock, TX
- $22 an hour
- Clean driving record
- Construction site
- Pass drug screening
Quick Apply
10d
Driver / Non CDL
Standard Sales Co. LP —Lubbock, TX
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Disability insurance
7h

I want to receive the latest job alert for service delivery manager in lubbock tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery manager jobs near lubbock tx

Client Experience Manager

Tyler Technologies -
Lubbock, TX

Quick Apply

Job Details

$66,585 - $75,000 a year
11 days ago

Qualifications

Customer communication
Team member evaluation
Customer relationship building
Managing teams in a customer support role
Employee engagement program (employee development activity)
Coaching
Customer satisfaction tracking
ERP systems
Employee engagement strategy
Employee relationship building
Performance feedback (performance evaluation method)
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Team development
Professional development support
Client retention
Task prioritization
Team training
Customer engagement
SaaS platforms
Leading team collaboration initiatives
Management reporting
Customer success strategy
Talent career development
Employee engagement
Senior level
SaaS
Cross-functional team management
Leadership

Full Job Description

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner—ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected.
This is a formal people leader position.

Responsibilities

Client Outcomes & Advocacy

Own the client experience for the assigned region, with NPS as the primary success metric.
Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
Use NPS data to inform outreach plans and success strategy adjustments
Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
Understand regional client trends and ensure proactive outreach strategies are in place.
Surface product gaps, friction points, and enhancement opportunities to internal teams.
Serve as a high-level escalation path for client concerns that require management handling.
Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
Step in to handle support incidents as needed, especially during high-volume periods
Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.

People Leadership

Directly manage and develop a regional team of individuals including:
Client Experience Champions
Client Engagement Leads or Managers or Strategic Engagement Managers
Learning Enablement Coaches
Conduct regular 1:1s, career development planning, and performance reviews.
Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth
Actively coach team members on handling escalations, improving call quality, and deepening client relationships

Operational Oversight

Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
Partner with other regional managers to share best practices and align on enterprise client strategies.
Track and report on team and regional performance—including NPS, eSAT, and operational KPIs.
Ensure all team members follow the regional feedback process defined by the Director of Client Operations.

Employee Engagement & Enablement

Own the employee satisfaction and engagement for your regional team.
Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective.
Support a culture of open feedback, recognition, and accountability.
Serve as a role model for transparent communication—owning mistakes and showing others how to recover from them with integrity and follow-through.

What Success Looks Like

Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
Your team is highly engaged, supported, and performing at or above expectations.
Proactive client outreach is happening consistently—not just reactive support.
Your team members are growing in capability, confidence, and influence.
Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT)
Ability to coach others in client communication, troubleshooting, and service recovery
Excellent communication, prioritization, and problem-solving skills
Familiarity with ERP systems, local government software, or SaaS environments is a plus

Quick Apply

Refine Your Search

service delivery manager jobs in lubbock tx

Client Experience Manager

Business Development Manager

Texas Agriculture Specialist

Business Development Representative - Lubbock, TX

Clinical Manager

Sales Representative

Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX

General Superintendent- Wastewater Treatment Plant

Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX

Case Manager II, Youth Mental Health Services, Pos. #272, Corpus Christi, TX

Case Manager II, Youth Mental Health Services, Pos. #273, Corpus Christi, TX

Case Manager II, ACT, MHA, Pos. #124, Corpus Christi, TX

General Manager I

DoD SkillBridge: Transportation Manager

Delivery Supervisor

Area Manager, Early Career (2027) - Texas

Site Manager

Facilities Operations Manager (Property Management) - Lubbock, TX

Non-CDL Driver/Warehouse

Driver / Non CDL

I want to receive the latest job alert for service delivery manager in lubbock tx

Related Searches

Explore jobs in more locations

Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected