Description:
Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles, having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 different programs/services at nearly 14 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.
Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.
Requirements:
Essential Duties and Responsibilities of the clinician include the following:
1. Maintain complete and current licensure (or pre-licensure associate/trainee status) with the State of California BBS and associate/trainee requirements.
2. Maintain personal malpractice insurance covering all services provided at LSSSC and provide proof of current insurance to HR at the time of hire and upon expiration.
3. Provide Individual Services, Therapy, Group Therapy, and classes as assigned according to Clinical Soundness and Best Practices guidelines.
4. Produce and maintain all clinical records as required by contract.
5. For DBH, this includes but is not limited to:
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Thorough understanding and implementation of the guidelines outlined in the Standards and Practices Manual and Outpatient Charting Manual.
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Accurate entry of services into the Clinical Record and the Electronic Health Record (EHR) System within given time frames.
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Accurate reporting of billing based on the presence of documentation in the clinical record.
6. Strictly adhere to all codes of conduct and ethics as required by the BBS, LSSSC Employee Handbook, and contractual requirements.
7. Participate in the rotating On-Call Schedule for the program, which includes the Family Urgent Response System (FURS) for the Success First Program.
8. Work a flexible schedule, with the ability to offer In-Person services to clients during the evening, weekend, and holiday hours out in the field or client’s residence.
9. Using the On-Call schedule for the program, be available to address the regular and emergency needs of the clients, including emergency response availability, call back staff, and offer support for in-person crisis response during and after regular working hours.
10. Attend all training (both internal and external) as required by the contractor, the Clinical Supervisor, or other LSSSC management.
11. Meet and maintain specific program target productivity goals as assigned. Manage workload to meet program target goals by the end of each month and the fiscal year.
12. Maintain client list every month, including but not limited to removal of clients not being seen, the addition of clients being seen, closing clients who are non-compliant with services in a timely fashion, and assurance that clients are seen within the Plan of Care (POC) and clinical guidelines.
13. Document in the EHR clinical follow-up for no-show clients with attempted phone contact the same day.
14. Participate in Chart Monitoring/Review as assigned.
15. Provide accurate statistical information on client care as requested within assigned deadlines.
16. Respond to County and LSSSC plan of improvement for corrective action within one week of receipt.
17. Engage in continuous and open communication with the Clinical Supervisor and Clinic Director regarding clients, problems with documentation, and any other issue which arises while providing services.
18. Fulfill other duties as assigned by the Clinical Supervisor, Clinic Director, or Management Personnel.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Master’s degree or higher in Psychology, Social Work, Marriage, and Family Counseling or a related field from an accredited college /university. A valid California driver’s License and current car insurance.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should know Word Processing software.
Certificates and Licenses: Current licensure or intern status, in good standing, as a therapist in the State of California.
Supervisory Responsibilities: This job has some supervisory responsibilities.
Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.
