The Director of Talent & Learning serves as the facility’s employee ambassador and culture champion, fostering a positive and inclusive workplace. This role leads all aspects of talent acquisition, onboarding, employee engagement, learning and development, and compliance. As a pivotal business partner, the Director ensures the candidate and employee experience reflects HMG’s mission to “Take Care of People” by driving retention, engagement, and workforce excellence.
The Director will consult with the Administrator, Director of Nursing, and regional leadership to ensure competent staffing, talent utilization, and continuous development of team members. This role also provides coaching, leadership development, and consultative support across the facility to strengthen engagement, belonging, and culture.
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Manage the recruitment process from job postings to onboarding, ensuring compliance with personnel file standards.
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Establish connections and seek innovative avenues to drive applicant traffic.
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Partner with Staffing Coordinators, Directors of Nursing, and Administrators to anticipate scheduling needs and optimize labor utilization.
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Lead the candidate experience through clear communication, timely follow-up, structured onboarding, and a welcoming orientation process.
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Confirm licensure/certification standing for all new hires and ensure pre-hire checks are completed before orientation.
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Conduct daily follow-ups with new hires during the introductory period to support retention.
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Create and maintain an atmosphere of warmth, inclusion, and trust throughout the facility.
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Enhance employee experience through meaningful conversations, coaching, and development opportunities.
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Support recognition, retention, and engagement programs (HMG Cares, HMGU, Mad Genius, STAR Award, contests, team building, etc.).
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Coordinate staff milestones and celebrations (birthdays, anniversaries, significant achievements).
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Serve as a consultative resource to employees on engagement, performance, and development.
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Provide new hire orientation aligned with HMG Orientation Guidelines and oversee floor-based orientation schedules.
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Coordinate and facilitate ongoing in-service training, compliance modules, and customer service education.
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Mentor and coach leaders on talent practices, conflict resolution, and team development.
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Track and analyze learning priorities in consultation with the Administrator, DON, and regional leadership.
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Perform regular audits of personnel files, onboarding checklists, compliance records, and turnover reports.
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Review utilization and accuracy of data input in Valid Shifts for employee performance reviews, labor management, and staff satisfaction.
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Partner with Payroll Coordinators to ensure accuracy of files and compliance with employment laws.
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Monitor scheduling, overtime, and call-in coverage in collaboration with Staffing Coordinators, ensuring fiscally responsible staffing.
Administrative & Reporting
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Answer applicant inquiries and coordinate interviews as appropriate.
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Ensure proper reporting and escalation of staffing/scheduling concerns or grievances to the Administrator and regional leadership, serving as a support resource in the process.
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Track and report on recruitment, turnover, and retention metrics to regional leadership.
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Apply analytic and problem-solving skills to evaluate workforce needs, recommend solutions, and measure impact.
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Bachelor’s degree in Education, Talent Development, Business Administration, Organizational Development, or related field (or equivalent experience).
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3–5 years of experience in People Operations, Learning & Development, or Talent Management (healthcare experience preferred).
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Experience in coaching, developing engagement strategies, and workforce planning.
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Strong knowledge of compliance requirements and workforce systems.
Candidate and employee experience leadership
Coaching, mentoring, and development mindset
Consultative resource in engagement, performance, and leadership growth
Strategic and data-driven decision-making
Collaboration with operations, payroll, and staffing coordinators
Emotional intelligence, cultural stewardship, and resilience in fast-paced environments
Strong communication, presentation, and influencing skills
