Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
JOB TITLE: Room Attendant / Housekeeper NON-EXEMPT
REPORTS TO: Executive Housekeeper, Supervisor, GM DEPARTMENT: Rooms
POSITION SUMMARY:
Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over, new guest and deep cleaning projects, in accordance with Health Department, Home2 Suites and Hilton Worldwide brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Home2 Suites and Hilton Worldwide Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times.
Room Attendants/Housekeepers must understand that they are a part of a larger housekeeping department, and their work reflects not only the department but the entire hotel team, Home 2 and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team member’s expectations.
2. Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
3. Cleansers, bleaches and detergents can be hazardous if handled inappropriately – always handle safely, know MSDS organization
4. Understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
5. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
6. Consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
7. Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
8. Follow hotel procedures for daily operating supplies, linens, amenities.
9. Maintain shelf organization in the storerooms.
10. Replenish storeroom supplies.
11. Remove trash and dirty linens from rooms/suites.
12. Sweep, mop, and vacuum floors.
13. Report maintenance problems or complete work repair orders.
14. Spot cleaning walls, carpets, light fixtures, etc.
15. Sort, launder, fold and store hotel linens in the laundry area.
16. Deep cleaning and special projects as assigned by Manager / Supervisor.
17. Certain uniform components are issued by the hotel. Hotel issued items should be worn only during hotel shifts. The uniform should be maintained in good condition following proper laundering and care instructions. For safety purposes non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE
1. High School diploma or general education degree (GED) is desired, but not essential.
2. Previous related experience – housekeeping, hospitality, cleaning service - strongly preferred.
KNOWLEDGE, SKILLS, ABILITIES
1. Work well with other team members and departments
2. Understand daily work assignments from the assignment sheet – suite numbers, tasks, stay-over, due-out, etc.
3. Effectively communicate with hotel guests and clients, utilizing courtesy, tact and diplomacy.
4. Safely move suite furnishings in order to complete tasks
5. Safely move carts and supplies.
6. Follow directions accurately and efficiently.
PHYSICAL/MENTAL DEMANDS
1. While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 20 pounds overhead.
2. Must be able to sustain focus and attentiveness for extended periods of time.
3. Must be able to plan several steps ahead, always being ready to move on to the next task within each room / suite or shift.
Physical and Mental Demands and the Environmental Factors
Occasional (1 – 33% of the time)
Frequent (34 – 66% of the time)
Constant (67 – 100% of the time)
_C__ Requires bending or twisting
_C__ Requires walking and running_
C__ Requires kneeling, crouching, stooping or crawling
_C__ Requires repetitive movement
_C__ Requires standing
_C__ Requires using hands to handle, control, or feel objects, tools or controls
_O__ Requires working outside in all types of weather conditions
_O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
1. Laundry / Housekeeping environment, including washing machines, dryers, cleaning chemicals and bleach products.
2. Guest suites / rooms, elevators, meeting rooms, lobby, restroom and other public areas of the hotel.
3. A flexible schedule can vary from week to week; must be available to work on weekends and holidays.
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or a manager from requesting that employees provide duties outside of those listed in the job description.
