Top 60 Customer service representative Jobs in Luray Va

Customer Service Rep
Blue Ridge Bank National Association —Luray, VA
- $35,000 - $49,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Customer Service Associate I
Dollar Tree —Luray, VA
- $13.00 - $13.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Account Specialist
Lakeside Book Company —Harrisonburg, VA
- $50,000 - $65,000 a year
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
- Opportunities for advancement
Customer Service Representative
City National Bank of WV —Woodstock, VA
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Opportunities for advancement
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Ellen Aders - State Farm Agent —Front Royal, VA
- $17 - $20 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
CSR / Dispatcher
Bramble Enterprises, LLC —Front Royal, VA
- Weekends as needed
- Mid-level
- Typing
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative (Scale House)
Rogers Group, Inc. —Quicksburg, VA
- From $18 an hour
- Overtime
- High school diploma or GED
- Communication skills
- Outdoor work
- Health savings account
- Paid holidays
CSR / Dispatcher / 2nd Shift
Bramble Enterprises, LLC —Front Royal, VA
- Part-time
- Mid-level
- Typing
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Representative
Culligan 294VA —Front Royal, VA
- $15 - $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k) matching
Quick Apply
Customer Service Representative II
Seven Bends Veterinary Hospital —Woodstock, VA
- Part-time
- 18 years or older
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Customer Service Associate I
Family Dollar —Mount Jackson, VA
- $12.80 - $13.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service
KFC —Woodstock, VA
- Evenings as needed
- Basic math
- Quick service & fast food restaurant
- Organizational skills
- Flexible schedule
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Elkton, VA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate
Big Lots —Front Royal, VA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Associate
Wawa, Inc. —Elkton, VA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Workforce Management Analyst
Knipper HEALTH —United States
- $28 - $33 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Sales Support Specialist
Verified Credentials —United States
- Overtime
- Background check
- Mid-level
- Bachelor's degree
Quick Apply
Insurance Service Agent - Ukrainian & Russian Speaker
International Insurance Group, Inc. —United States
- $38,000 - $47,000 a year
- Full-time
- Remote
- Background check
- English
- Microsoft Office
- Paid training
- Paid holidays
Quick Apply

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Customer Service Rep

Blue Ridge Bank National Association -
Luray, VA

Apply Now

Job Details

$35,000 - $49,000 a year

Qualifications

Managing customer accounts
Microsoft Excel
Customer relationship building
Microsoft Outlook
Phone communication
Writing skills
Basic math
English
High school diploma or GED
Customer engagement

Full Job Description

Description:

Salary Range: $35,000 to $49,000.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. General information on our comprehensive benefits package can be found by visiting Careers | Blue Ridge Bank | Virginia & North Carolina (https://www.mybrb.bank/about/careers.html)

Company Summary

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

Position Purpose:

This position is the first level response for answering customer questions about basic banking services, such as account balances, interest rates, fees, reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. This position is responsible for assisting customers with account research, problem solving, and online banking access.

Responsibilities:

Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service.
Resolve customer issues timely and thoroughly, seeking to exceed customer expectation on every interaction. Minimize customer transfers and hold times.
Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards.
Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests.
Maintain required performance standards in quality, occupancy, attendance, and adherence.
Ensure the security of customer information and assist with minimizing bank losses by performing customer verification on each interaction.
Accurately track the call reason for training, forecasting, and trending purposes.
Manage and utilize time efficiently to ensure service quality, customer satisfaction, and the achievement of key performance indicator goals for the Contact Center.
Look for opportunities to introduce products and services that match customers’ needs.
Answer internal and external customer telephone inquiries by using proper telephone guideline, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests, or complaints promptly.
Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.
Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits.
Assist in the completion of new account or loan applications.
Other duties as assigned.
Create value for the bank and its employees.
Be a good teammate.
Live our core values.

Requirements:

Education and Certifications:

High School Diploma.

Skills:

Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
Organizational skills and attention to detail.
Strong decision-making/problem resolution skills.
Demonstrate strong analytical and math skills, organizational skills, and customer service skills.
Effective verbal and written skills to effectively communicate in the English language required.

Abilities:

Ability to address complex commercial problem credits.
Ability to learn bank programmed software.
Ability to build and maintain relationships with accounts while providing exceptional customer service.
Ability to work all branch hours, remote or in office, including weekend and evenings.
Ability to work within a team environment.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.
Ability to deal directly with the public, on the phone or face to face, following the Bank’s Customer Service Standards.

Preferred Qualifications:

Previous Call Center Experience.
Previous banking experience.

Blue Ridge Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

Refine Your Search

customer service representative jobs in luray va

Customer Service Rep

Customer Service Associate I

Customer Account Specialist

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

CSR / Dispatcher

Customer Service Representative (Scale House)

CSR / Dispatcher / 2nd Shift

Customer Support Representative

Customer Service Representative II

Customer Service Associate I

Customer Service

Pharmacy Customer Service Associate

Customer Service Associate

Customer Service Associate

Workforce Management Analyst

Sales Support Specialist

Insurance Service Agent - Ukrainian & Russian Speaker

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