Top 16 Call center representative Jobs in Lusby, Md

Part-time Customer Care Representative
Southern Maryland Electric Cooperative(SMECO) —Hughesville, MD
- $30.62 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Paid training
- On-the-job training
4d
BDC Representative
Call Control, LLC —Tilghman, MD
- $15 an hour
- Full-time
- Reliable transportation
- Entry level
- Health savings account
- Health insurance

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Part-time Customer Care Representative

Southern Maryland Electric Cooperative(SMECO)
Hughesville, MD

Apply Now

Job Details

Part-time
$30.62 an hour
4 days ago

Benefits

Paid training
On-the-job training

Qualifications

Individual consumer customer service
Technical Proficiency
Office experience

Full Job Description

Job Details

Status

open

End Date

Until Filled

Job ID

405

Job Type

PART TIME/EMPLOYEE

Location

HUGHESVILLE, MD 20637

Job Description

Southern Maryland Electric Cooperative (SMECO) has immediate openings for Part-time Customer Care Representatives. SMECO’s Customer Care Representatives are the frontline of our company. We are seeking candidates with excellent customer service and strong computer skills that can deliver the best-in-class service with each member interaction. Starting salary is $30.62 hourly, paid training.

RESPONSIBILITIES:

Learns to answer all incoming calls/inquiries and customer requests by offering prompt, confidential assistance.

Responds to complaints and requests for information and assistance by understanding and utilizing all related system applications, business tools and business processes. Use information obtained through contact with customers to advise supervisors of trends in customer concerns, suggestions, and possible new services or products.

Learns to monitor and complete follow up with customers to ensure customer service requests and/or issues are resolved.

Learn how to prepare correspondence to handle customer inquiries and prepare and submit statistical data.

Informs customers of various SMECO payment plans or outside assistance programs as they may apply to the customer’s needs; enrolls customers in appropriate SMECO plans.

Learns to utilize, update and maintain related system applications to ensure data integrity.

Participates in training and testing for: system upgrades, new processes and job knowledge and sharing.

TRAINING:

• 15 weeks of extensive on the job training • Must be willing to commit to attending training for the 15-week timeframe

Training hours are Tues-Thurs 8am-5pm, and Fri 8am-12pm

REQUIRED SKILLS:

High school diploma or the equivalent is preferred, but not required

Must have at least three years of office experience with at least one year of experience in a customer service-related position. Call Center experience is preferred

Must be flexible and willing to work additional hours as needed

Dependable and possess strong work ethics

Ability to work in a structured environment

Technically Savvy

Pay attention to detail

Communicate effectively

Strong team player & service-oriented worker

Successful completion of customer service skills assessment required

Must pass background check and drug/alcohol tests

SMECO champions a culture where people are valued, and the employee experience is driven by innovation, collaboration, inclusion, safety, and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.

Apply Now

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call center representative jobs in lusby, md

Part-time Customer Care Representative

BDC Representative

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