Top 12 Help desk specialist Jobs in Lusby, Md

Help Desk Specialist I
Shadow Objects —Naval Air Station Patuxent River, MD
- $15.25 - $17.00 an hour
- Full-time
- 1 year
- Entry level
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IT StoreFront Specialist (5311)
SMX —Lexington Park, MD
- $22.40 - $33.66 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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IT Specialist III
Cedar Point Federal Credit Union —Lexington Park, MD
- $61,224 - $81,347 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
14d
IT Support Specialist / Desktop Support Technician (Tier 1?2)
CyberLinx Solutions LLC —Leonardtown, MD
- Full-time
- Mid-level
- Windows
Quick Apply
ICT Transition and Support Specialist (ICTSS)
Hui Huliau —Naval Air Station Patuxent River, MD
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —California, MD
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Training Systems and Technical Support Specialist (TSTS)
Hui Huliau —Naval Air Station Patuxent River, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Engineering
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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IT StoreFront Specialist (5311)
SMX —Lexington Park, MD
The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users.
$22.40 - $33.66 an hour
Quick Apply

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Since 1946, we’ve been providing compassionate treatment to support the behavioral,…
$60,000 - $65,000 a year

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help desk specialist jobs near lusby, md

Help Desk Specialist I

Shadow Objects -
Naval Air Station Patuxent River, MD

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Job Details

Full-time
$15.25 - $17.00 an hour

Qualifications

Desktop computer repair
Equipment installation
Hardware maintenance
Software installation
Computer hardware
Desktop (troubleshooting support)
Computer management
Cybersecurity
Desktop administration
Hardware diagnostics
Operating system installation

Full Job Description

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I.

Position is onsite with possible hybrid option.

JOB DUTIES/RESPONSIBILITIES:

Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors.
Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations.
Experience with generating help desk tickets in the NPS Ivanti Service Desk system.
Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces.
Determine if equipment is covered by warranty or maintenance contract and process accordingly.
Remove and replace defective hardware components. Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC).
Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems.
Keep customers informed on request status and progress. Perform trend analysis on common and recurring issues.
Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems.
Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff.
Update and maintain Operating System and application software at least monthly and whenever critical security updates are available.

REQUIREMENTS:

At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software.

All support personnel must possess “CompTIA Security+” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract.

SECURITY CLEARANCE REQUIREMENT:

Currently holds a T3 DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.

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Refine Your Search

help desk specialist jobs in lusby, md

Help Desk Specialist I

IT StoreFront Specialist (5311)

IT Specialist III

IT Support Specialist / Desktop Support Technician (Tier 1?2)

ICT Transition and Support Specialist (ICTSS)

Seasonal, Operations Technical Specialist (Part Time)

Training Systems and Technical Support Specialist (TSTS)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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